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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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996 Reviews from our TripAdvisor Community

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Showing 963: English reviews
Jupiter, Florida
Reviewed 3 weeks ago

I have stayed at hotels all over the world. This is the absolute BEST service that I have ever received. For example, I had an issue with the refrigerator in the room and with 1 phone call, it was replaced within 5 minutes. My stay was for 5-days and the staff was pleasant and engaging every single day.

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Helpful?
Thank chuckh326
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Checkh326 - We are humbled by your kind words and thrilled to know that you received the BEST service from our team. We strive to be the BEST hotel in Memphis and I am so happy that we delivered that to you. Thank you so much for recognizing the team. I can't wait to share this with them! Have...

Knoxville, Tennessee
Reviewed 4 weeks ago

The "Bell Hops" were very helpful. Telling us where to park to avoid the car parking fee. Prompt on bringing clean towels, letting us sleep late. Check out time was 12:0. Food was great, and not to expensive.

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Helpful?
Thank bertha2468
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bertha2468, Thank you so much for the 5 STAR review. We appreciate your business and glad that you had a great stay with us. Looking forward to having you return in the future! Cheers, Dan

Reviewed 4 weeks ago via mobile

We stayed Friday and Saturday night the rooms were clean beds comfortable check in was easy. Valet and bell service was great. It was extremely busy Sunday at checkout time there was quite a wait for your car but the workers were all pleasant. Went to the pool Friday night, one of the lights in the pool fell out of...

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Helpful?
Thank mlahay
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mlahay, Thanks so much for your review. Glad to read that you enjoyed your stay with us. My sincere apologies to you with the light in the pool. Sometimes things breakdown but our Engineering department is always available to fix any issues in the hotel. We look forward to having you back again in the future. Cheers, Dan

Reviewed 4 weeks ago via mobile

Top notch service and clean rooms. The entire staff at this hotel was fantastic. From parking, checkin, restaurant and housekeeping. Your people are what make this a wonderful place. We were here for a business meeting.

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Helpful?
Thank bamawolf2001
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Bamawolf2001 - WOW....this is a great review.....thank you so much for taking the time to share this on Trip Advisor. I already sent this out to our team and thanked them for a job well done. We appreciate this very much. Have a great day! Cheers, Dan

Atlanta, Georgia
Reviewed 4 weeks ago via mobile

100%... Sorry, Correction 110% Professional...Camron the best Valet in Memphis...wonderful man who makes you feel at home before you walk inside to check-in...thanks for the best service. If you ever come to visit Memphis and stay here get ready to meet a wonderful staff...

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Helpful?
Thank John W
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear John W., Many thanks for the 5 STAR review. I am delighted to read that Cameron delivered exceptional service to you during your stay. I will be sure to personally thank him for a job well done. We hope you get an opportunity to stay with us again in the future. Cheers, Dan

Memphis, Tennessee
Reviewed 4 weeks ago

Room was clean, door hardware need some attention, had to insert key card several time every time. Mattress felt a little lumpy, but I sleep on a Temperpedic. Overall not bad. Good food and atmosphere

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Helpful?
Thank 11bugman
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear 11Bugman, Thanks so much for your review. I'm sorry you had so many issues with the key system. I will be sure to let our Engineering department know about this so they can do another sweep in cleaning the locks. Have a great day! Cheers, Dan

Rancho Cucamonga, California
Reviewed 4 weeks ago

The room was nice and updated except the bathroom shower head was weak and could be pulled away from the wall. The door lock kept rejecting my key (9x) it's an old system and needs to be replaced. Security kicked my large group for the meeting out of the bar area very rudely every night and because there is NOTHING...

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Helpful?
Thank Chris B
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Chris, I am so sorry you had that many issues with our key system and the hours at the bar. We usually stay open longer if there is a lot of business in the bar...so I will be sure to send this over to our Food & Beverage Director so that this does not happen again in the future...

Riverview, Florida
Reviewed 4 weeks ago

Location was perfect,close to everything we wanted to do and trolley stop right out the door.Staff was wonderful from checking in to check out.We got an early check in and a late check out.They were all so very kind.Would definitely stay again!

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1Thank Julie W
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Julie W., We are delighted to read that you received excellent service during your stay with us. We are a very large hotel and do our best to make sure every guest has a great time with us. Thanks so much for this nice review. Hope to have you back again in the future. Cheers, Dan

Rogers, Arkansas
Reviewed 4 weeks ago

I was impressed by the staff, the accommodations, and the overall experience at the hotel. I would stay there again preferably. We enjoyed the indoor swimming pool and the restaurant. The only thing that I thought was a minor inconvenience was when we had to pay for the water bottles and other items we purchased at the guest store. We...

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Helpful?
Thank kathleenapolk
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kathleenapolk, Many thanks to you for the wonderful 5 STAR review. I'm so glad you had a great stay with us and that the staff took great care of you. Thanks for the comment about the gift shop...we are trying to figure out another way to better serve the guest with that when times get very busy at the...

Knoxville, Tennessee
Reviewed 4 weeks ago

Sheraton Memphis Downtown Hotel always goes above and beyond to make sure their guests are happy with their stay. Friendly staff, great breakfast, clean and comfortable rooms... I would recommend this hotel to anyone.

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Helpful?
Thank kaitie125
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kaitie 125, Thank you so much for the 5 STAR review. We truly appreciate you taking the time to share your experience on Trip Advisor. We work hard every day to provide great service and I'm so happy we delivered that to you! We hope to have you back again in the future. Cheers, Dan

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: €132 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early and upgrade with parking. You'll get a better view, room and the parking already on there for only a little more per night.”
 of 5 bubbles JustJamesus, 22 Mar 2017 | Read review
“Go for a higher room if you can.”
 of 5 bubbles 475andrea1, 13 Mar 2017 | Read review
“River view or floor 9 or higher”
 of 5 bubbles Cards78, 11 Mar 2017 | Read review
“higher the better, use the glass lift”
 of 5 bubbles Kevin-Vance, 1 Mar 2017 | Read review
“Was next to staff reaupply room and all you could hear was staff acting the fool and banging the wall with equipment. ”
 of 5 bubbles Y8931YKchrisb, 23 Feb 2017 | Read review
5 of 5