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All reviews hot tub front desk safe area slept great complimentary breakfast definitely stay here again indoor pool good nights sleep every staff member bed was comfortable nice room business trip memphis area downtown walmart germantown
Stayed here for a quick one night stay and was pleasantly surprised. Check in was a breeze and the front desk lady was super friendly. Had a 4th floor room which has a great set up with a king bed, couch/coffee table and a nice...More
While the service was friendly, nothing else about this hotel made it worth the cost. We arrived at 7:30 on a Monday night. The restaurant was out of chicken, slow, and food was cold or over cooked. Pool was nasty (floating gobs of hair) and...More
I stay a lot of hotels, it’s the little things that make the big impact. Upon checking in to our room today, Sharod and Kim at the front desk went above and beyond to welcome us. Personally brought us the extra breakfast coupons, that was...More
Service here was no good. We stayed 3 nights and each morning found either no coffee pods, next day no cups, no sweetener etc...who wants to go downstairs first thing in the morning? Also called one evening after a LONG day to inquire if the...More
Response from Emily K, Front Office Manager at Four Points By Sheraton Memphis-SouthwindResponded 8 May 2018
On behalf of the entire staff, I would like to sincerely apologize for the issues you encountered during your stay with us. We do, however, greatly appreciate you bringing it to our attention. I assure you this was never our goal and we look forward...More
Stopped here for a one night stay. Had been here a few years ago & was impressed with the new renovation. Four Points is our usual choice if available & the Southwinds location was easy for us to find from Hwy 55. Comfortable "heavenly bed"...More
Thank Patricia K
Response from Emily K, Front Office Manager at Four Points By Sheraton Memphis-SouthwindResponded 25 January 2018
Thank you for sharing your experience with us! We are thrilled to learn that you enjoyed your stay and look forward to seeing you again the next time your travels bring you to Memphis!