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Homewood Suites Memphis - Hacks Cross

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Traveller (26)
Room & Suite (35)
Dining (7)
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Overview
  • Excellent47%
  • Very good22%
  • Average13%
  • Poor10%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Offers from Homewood Suites Memphis - Hacks Cross
Special Offer: Double Points, Every Stay
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Offers from Homewood Suites Memphis - Hacks Cross
Special Offer: Double Points, Every Stay
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (481)
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105
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222
105
63
49
39
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All reviewshome away from homeevening receptiongreat place to stayextended staybusiness tripmemphis areaenjoyed my staywould highly recommend this hotelcomplimentary breakfastfront desk staffeach morningwafflesbettykrogergermantownmaintenance
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1 - 5 of 478 reviews
Reviewed 1 week ago via mobile

Clean. Nice rooms. Great morning breakfast and very friendly breakfast bar host. Room keys hard to operate. Sometimes the key work, some time they don’t. Never could get key to work in workout room door. Elevator smelled. Personnel not always at front desk requiring guests...More

Thank Rick47172
Response from John-HiltonHelp, on behalf of management at Homewood Suites Memphis - Hacks CrossResponded 3 days ago

Dear Rick47172, Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered, and we are working with our team to ensure the situations don’t...More

Hotel's Favourite
Reviewed 14 January 2018

I stayed here with my mother-in-law and my three children while in town for my daughter's quarterly medical appointments at LeBonheur Children's hospital. Instead of staying in downtown Memphis, we switched her appointment to the Germantown location so that we could be at the Hack's...More

1  Thank infamousmare
Response from Casey T, Manager at Homewood Suites Memphis - Hacks CrossResponded 15 January 2018

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We are delighted that you stay was pleasurable and we will share your feedback with the entire hotel staff to ensure that we are...More

Reviewed 1 week ago

It was okay wish the stove was working and I didn’t have to move to another room then the room they put me in the shower was working that night but that morning it wouldn’t cut on so that was my problem

Review collected in partnership with Homewood Suites by Hilton
Thank teenmoe61114
Reviewed 2 weeks ago

Pack and play was broken upon arrival. The team and manager would not buy a new one. The mattress needs to be replaced. Probably the worst bed I have slept in in a long time. I still haven't heard from the manager. 4 days since...More

Review collected in partnership with Homewood Suites by Hilton
Thank jeremiahlharris
Reviewed 3 weeks ago

I would highly recommend this location. Great customer service, cleanliness, good breakfast, comfortable bed and nice location. I used complimentary internet which gets slow after 9:30 pm. Overall good suites.

Review collected in partnership with Homewood Suites by Hilton
Thank mohammadh1231
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$114 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Memphis
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$114 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Memphis
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (26)
Room & Suite (35)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
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Lanalee L
26 September 2016|
AnswerShow all 3 answers
Response from Zeffreia J | Reviewed this property |
There is a non refundable 50$ pet fee
0
Votes
Sharon A
29 November 2014|
AnswerShow all 2 answers
Response from HiltonsofSouthwind | Property representative |
Hi, Sharon. We are about 20-45 minutes from Beale Street depending on traffic. If you go after/before rush hour, it will be closer to the 20 minute range. Just stop by the desk and we will give you printed directions with... More
0
Votes
Room Tips
"Join the rewards program, you will have access to additional amenities and rooms."
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"Choose a 4th floor room to avoid noise from rooms above."
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"Stay on north side rooms, south side is behind Kroger and people throwing things in dumpster will wake you..."
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"Get a room on the second floor - or request on away from the entrance doors"
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