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To start with I will never book a room through Hotwire without knowing the area again. I was not happy with the area at all, I was very uneasy about going to and from my vehicle. When I walked in I was a little taken...More
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 6 days ago
Thank you for evaluating your visit. You deserved a clean, comfortable and stress free stay, and we are truly sorry that your room was not in the spotless condition as it should have been. Your comments have been discussed with our housekeeping staff in an...More
Great little get away for peace & relaxation. Staff was nice and helpful. No problems with checking in/out! I would return for another little getaway. Clean rooms. Complementary grab and go breakfast.More
Thank Malissa M
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 31 October 2017
Malissa, thanks for choosing the Extended Stay America. We are pleased that your escape from your daily routine brought you to us. Thanks once more for letting us know you liked our excellent service and your well-maintained. Reviews such as yours mean a lot, and...More
At first arrivals it looks as if there was some sort of meeting in the lobby and then I was informed that there was only rooms available on the third floor because half of the first floor had been flooded although I took the room...More
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 2 weeks ago
We appreciate you taking the time to post a review. We are sorry for the odor issue you experienced during your stay and regret the inconvenience it caused. Your feedback has been shared with the concerned team. Please know towels and linens along with the...More
The location is perfect! The front desk staff customer service is outstanding!. My favorite location. Heads up, the breakfast is grab and go.... muffins, coffee, tea, instant oatmeal, breakfast bars etc. Too hot for alot of food anywayMore
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 3 weeks ago
Thanks so much for the terrific review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Your kind comments will be shared with the entire team. Thank you for choosing Extended Stay America. We...More
I have stayed at a few EXTENDED STAY AMERICA HOTELS - this one is not a great one.
While I was sleeping, I felt something crawling on my leg. I .looked - it was a cockroach crawling up my leg!
I swatted it off. Not...More
1 Thank Robert G
Response from 00esa, Manager at Extended Stay America - Memphis - Apple TreeResponded 25 June 2018
Thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward...More