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Extended Stay America - Memphis - Airport

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36 Reviews from our TripAdvisor Community

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Showing 33: English reviews
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Reviewed 3 days ago NEWvia mobile

Had a nice peaceful stay good location just minutes from graceland and within 10 to 12 min of sun studios, bass pro ,memphis zoo and many other attractions room was nice comfortable bed will stay again

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Helpful?
Thank Lisa L
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Lisa, thank you for being our guest at Extended Stay America - Memphis – Airport. We are delighted to read you liked your room and that our location was perfect for your travel needs. We look forward to welcoming you back soon. Sincerely, General Manager

Reviewed 5 days ago NEW

This place was clean, pretty quiet considering there's n airport and a highway right outside. The staff were courteous and professional, knew where to get good BBQ too ! My room was spacious and everything worked save the automated wake-up call - it runs 30 minutes early ... The only serious noise issue was relatively minor: a Heavy cargo flight...

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Helpful?
Thank Allan G
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Allan, it was our pleasure having you as our guest at Extended Stay America - Memphis – Airport. We are so happy you were overwhelmed not only by our excellent service but also with your comfortable room. However, we are sorry for any inconvenience caused and we regret the same. We hope to see you and your friends again soon....

Atlanta, Georgia
Reviewed 1 week ago

It was ok. Smelled like dirty feet, but it's a no-frills place. There's no way I'd spend more than one night in this spot, so "Extended Stay" is right out. Two towels for 3 people is kinda ridiculous - and the bed was saggy & uncomfortable. Coffee tasted like sewer water. Lousy location, noise everywhere. Sorry, not a bargain even...

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Helpful?
Thank kalliope61
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide...

Reviewed 2 weeks ago

I stayed in a "smoke-free" room, but it was obviously not. There were literally cigarette ashes on the nightstand. The rugs and floor had not been cleaned (hair in the bathroom!) and the bathroom floor smelled like urine. The woman at the desk in front of me said there was toothpaste in her sink from previous guests. Horrible.

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Helpful?
Thank Roze H
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't...

Arkadelphia, Arkansas
Reviewed 3 weeks ago

Filthy carpet, a towel left from the previous guest, cramped room, uncomfortable hidabed with no mattress pad. This place had nothing to recommend it and was definately not worth the money. Cancelled our second night and moved elsewhere.

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Helpful?
Thank PiBaby
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I was disheartened to read your review. Please accept my sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take actions to identify why we failed so we can prevent these issues from occurring again....

Reviewed 19 March 2017

The room was filthy. The trash had been taken out and the bed had been changed and cleaned but the floor, desk, nightstands were sticky. The toilet and bathtub clearly hadn't been cleaned. The bed was uncomfortable and coupled with the cleanliness of the room, it was impossible to get a good night's rest. Staff was friendly enough but they...

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Helpful?
Thank Sara E
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for taking the time to review your stay. I apologize for not living up to our commitment to clean, fresh room during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope to have the opportunity to make your and your family’s next...

Reviewed 18 March 2017 via mobile

One of the worst hotels I've ever stayed at. Filthy carpet with more black stains than carpet left, burn holes in it too! They even left the previous guests' old food in the refrigerator! Absolutely disgusting.

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Helpful?
Thank Alison F
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Please accept my sincere apologies for our hotel not living up to your expectations. We failed you in the most basic of ways by not providing a clean and comfortable guest room. Remedial steps with our housekeeping department are underway to ensure this does not happen again. I hope you and your family will give us another chance to provide...

Calgary, Canada
Reviewed 19 February 2017

Let's start with the good...large room, large fridge, microwave, cupboards, counter, decent wifi, somewhat clean, and nice tv. The bad, so loud, you can hear everything through the paper thin walls. The noise in the hallways echoes throughout the room. The hotel is directly under a flight path (not surprising, since it's near the airport), it is just so loud....

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Helpful?
Thank mcneillmama
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for choosing to stay at our hotel on your recent trip to our area. I am sorry we provided you with inferior service and inconvenienced you in any way. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the time to bring...

Reviewed 9 February 2017 via mobile

Room rates on hotels.com (2n Incl tax $134) were great..& the room was large w/ a recliner & a kitchenette. Beds are pretty comfortable; and, since we had a handicapped room, the bathroom was large w/handheld shower. Could improve: -More bathroom counter space -Provide small kitchen towels & possibly a 'starter' small dish deterg, bar of soap & a coffee...

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Helpful?
Thank Chocoholicjr
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for choosing our hotel for your stay and for sharing your review. We are glad you found us to be a good value and you were happy with your suite. However, after reading your comments about the bathroom amenities, it appears we may have missed an important communication during your check-in. Since our suites are designed for guests...

Reviewed 23 January 2017

Rooms are very nasty. Prostitutes coming in and out. Thugs staying 2 doors down were smoking pot. The 2nd floor had an overpowering skunk smell the two days we were there. No utensils, cups or plates to use. Bedding was dingy. Shower and shower curtain was nasty. The grab and go muffins tasted awful. Not sure how old they were....

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Helpful?
Thank Dana P
00esa, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for choosing to stay at our hotel on your recent trip to Memphis. I am sorry we provided you with inferior cleanliness in your suite and any inconvenience you may have had. I have shared your concerns with my staff, and we are taking appropriate measures to ensure these issues are not repeated. Thank you for taking the...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Airport

Address: 2541 Corporate Avenue East, Memphis, TN 38132 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: €58 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Airport 2.5*
Number of rooms: 134
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Also Known As:
Homestead Studio Suites Memphis Airport Hotel Memphis
Memphis Homestead Suites
Homestead Suites Memphis
Homestead Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Airport staff and other travellers.
2 questions
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Sevierville, Tennessee
1 month ago
7 months ago

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Questions? Get answers from Extended Stay America - Memphis - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even the rooms facing the highway were pretty quiet, my friend said hers was good too. (opposite side of hotel)”
X1487CKallang, 20 Apr 2017 | Read review
“Go elsewhere”
PiBaby, 29 Mar 2017 | Read review
“Go somewhere else to get a better room.”
77danap, 23 Jan 2017 | Read review
“Find another hotel”
agoyne, 13 Oct 2016 | Read review
“Stay away from elevators and ice machines.”
robertvX8573OX, 20 Sep 2016 | Read review
5 of 5