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Extended Stay America - Memphis - Germantown

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Extended Stay America - Memphis - Germantown
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96 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Germantown
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Showing 94: English reviews
Reviewed 6 August 2014

I had ants on my body from the bed...prostitutes were w all walking in and out.. Customer service is terrible..I will never or recommend this extended stay..There was just to much bad experience I cannot out in 200 word...........

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3Thank Monty S
Memphis, Tennessee
Reviewed 30 July 2014

Well, I am a BIG fan of hotel hospitality. Let me say, I'm also VERY particular. The property is really nice, with well manicured landscaping, clean grounds and MOST IMPORTANTLY - a professional staff. You feel like, you're staying with family. The rooms are always kept nice. Need anything, like towels, soap, etc... they are right on it. The location...

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2Thank itsmemphislive
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding the great service and you received. We are so proud to have provided you with a home away from home experience. We are also pleased to read that you appreciate our convenient location. Thank you so much for...

Jackson, Mississippi
Reviewed 28 July 2014

The bed was hard and bathroom was not clean. It had hair everywhere.I have stayed here in the past before because its close to the places i visit when im there.Everytime we stayed the service keep going down hill. Then the rates went up and it was not worth it at all. The carpet was nasty got old stains in...

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1Thank JackiePC
Germantown, Tennessee
Reviewed 10 July 2014

I wish there was a rating for ZERO because this hotel is terrible. My husband and I tried to stay at this hotel because it was near Germantown and our thought was it would be nice and clean. We were dead wrong. First of all, on our way to the room there was trash in the elevator and it had...

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3Thank Elizabeth A
Saint Louis, Missouri
Reviewed 2 July 2014

We are patients of Shea ear clinic and usually stay at the Residence inn connected to the clinic; however due to ball tournaments they were full for this particular visit. Someone at the clinic said they had heard good things about this extended stay so we tried it.....we will not stay there again. The hallway to get to our room...

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1Thank Lucille J
Titusville, Florida
Reviewed 27 June 2014

After checking in, it took several tries before we found a room with everything working. Once that was located everything was ok. The carpets and sofa could use replacing, they are rather tired, worn and dirty. The Wifi is easy to connect and works well. The staff is very helpful and try to please. The breakfast coffee is very good...

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Thank BeeJay6350
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you had to relocate rooms, and that you found your room to be outdated and that your sofa and carpet had cleanliness issues. In response to your feedback, I will be meeting with my housekeeping and maintenance staff to review...

Adrian, Michigan
Reviewed 13 June 2014

Dirty, rude staff...overall terrible experience. The worst hotel I've ever been in. Our original room smelled of marijuana, had holes in the walls, had trash on the counters and trash cans, smoke detector was disconnected and in a desk drawer, and had dirty wet towels on the counters with the TV on when we entered the room. We didn't stay...

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1Thank KhrysG
Memphis, Tennessee
Reviewed 16 May 2014

After passing through a cloud of smoke at the front door we made it to the front desk. On our way to our room we could not escape the smoke smell. The room was awful. Fixtures falling off wall, the a/c kept shutting off, there was a trash bag wrapped around the smoke detecter and tje walls are paper thin....

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2Thank junkh8tr
Reviewed 30 March 2014

The front desk employees are rude and only care for themselves, this place doesn't enforce the no smoking policy, you have to beg for anything like towles and toiletries. The only nice thing I can say is that the cleaning staff are very nice.

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4Thank BrownFamilyX4
Canton, Mississippi
Reviewed 17 March 2014

They say you get what you pay for. Well with this hotel they are correct. All newcomers take heed to the reviews, they are real. At first I thought it was a bunch of stuck up lil rich people complaining about a hotel, boy was I wrong. Started off with miscommunication of my reservations. While trying to correct that, this...

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4Thank Lennie G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Ave, Memphis, TN 38119-4872 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: €75 - €91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown staff and other travellers.
3 questions
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Questions? Get answers from Extended Stay America - Memphis - Germantown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the east side may be quieter”
 of 5 bubbles H9938MSstephenb, 18 Mar 2016 | Read review
“Deluxe suites have fold out beds for the little ones or guests. Ask for Dallas...”
 of 5 bubbles IsraSom, 10 Jan 2016 | Read review
“avoid this place period, do not stay at any extended stays at all!”
  • Mold on the bed!
  • Mold
 of 5 bubbles 2mitchc, 4 Jan 2016 | Read review
“The staff does a fantastic job of putting everyone in just the right place for each guest.”
 of 5 bubbles YES1YES, 9 Oct 2014 | Read review
“Any other property has to be better than here... No satisfactory response from management, This place is a less than single star rating and should never be seriously considered for any over night stay.”
  • Bed looked unmade, wrinkled sheets, looked someone just got up
  • dead bugs behind door in bathroom
  • Film - unknown cause in toilet - looked nasty
 of 5 bubbles badglfer, 26 Aug 2014 | Read review
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