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Stayed there for one night and was glad that I could leave after that. The staff was super friendly and helpful (that's what the two points are for -- and for the fact that we had a roof above our heads),but everything else was horrible....More
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 4 weeks ago
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our housekeeping team, and we have taken action to prevent...More
I love the staff and the way they always are smiling and willing to help. They ask th e perfect questions every time. Extended stay must have a very good training program. I'll definitely be back to stay again.More
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Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 8 April 2018
Lonetta, thank you very much for sharing the review of your wonderful experience at Extended Stay America. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. It was a pleasure serving you, and we...More
Stayed a few nights and was very concerned for my safety. Marijuana smoke bellowed from back/side entry and shady characters were loitering around the door at all hours. Some of these people had chairs pulled outside like they live there full time? The accommodations apart...More
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 10 August 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Staff which greeted me upon arrival was great. Room didn't have linens in it to cover the pull out couch. After requesting linens, I was told they would bring them to my room. After 2 hours and going on midnight, I was told that they...More
2 Thank Tonya W
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 2 August 2018
Tonya, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests need, and in your case, that did not happen. We value your...More
This hotel is near EVERYTHING! It's on one of the main streets in Memphis that has lots of shopping, attractions and restaurants. My husband and I are relocating to Memphis from Philadelphia, PA and came to Memphis to look for housing and do all of...More
Thank Tracey S
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 17 July 2018
Tracey, thank you for choosing the Extended Stay America for your business trip. It’s a pleasure to know you loved our location and that you were impressed with our affordable rates. However, we are sorry for the difficulties you faced in your initial rooms, but...More