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upon entering the hotel, there was a security guard slumped in the chair. It was the first thing we saw when we walked into the lobby. That did not give a feeling of safety. A security guard, sitting in an easy chair, in the lobby...More
I love the staff and the way they always are smiling and willing to help. They ask th e perfect questions every time. Extended stay must have a very good training program. I'll definitely be back to stay again.More
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Date of stay: April 2018
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 8 April 2018
Lonetta, thank you very much for sharing the review of your wonderful experience at Extended Stay America. We are thrilled to know you liked our offerings and that our excellent service made your stay a memorable one. It was a pleasure serving you, and we...More
Hotel is cheap but it shows. TV was not working properly all week and all they would say is they are working on it. Noisy appliances in room made noise all night while trying to sleep. Non smoking but room smelled of cigarettes and last...More
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 2 November 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
The location was fine, but just because you build lodgings in an upscale area does not make it upscale, believe me! This motel-in- sheep's-clothing got it wrong from the beginning. When booked at the end of August 2018 for a date at the end of...More
Date of stay: September 2018
Thank Richard S
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 2 October 2018
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to...More
Stayed there for one night and was glad that I could leave after that. The staff was super friendly and helpful (that's what the two points are for -- and for the fact that we had a roof above our heads),but everything else was horrible....More
Date of stay: August 2018
Response from 00esa, Manager at Extended Stay America - Memphis - GermantownResponded 27 August 2018
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our housekeeping team, and we have taken action to prevent...More