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Extended Stay America - Memphis - Mt. Moriah

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Extended Stay America - Memphis - Mt. Moriah
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44 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Mt. Moriah
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Showing 44: English reviews
Memphis, Tennessee
Reviewed 5 March 2016

I booked a non-smoking room, when I got to the room it smelled like there was a smoking party that just ended. Me and my guest became ill, the bed was dirty sheets with no blanket on it. The bathroom tub water ran constantly and you could not turn it off. The sink was stopped up. When the front desk...

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Helpful?
Thank Diamond B
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are implementing deep cleaning and preventative maintenance procedures. Additionally, I have used your comments as a training tool to coach our staff to ensure that each guest receives...

Wichita, Kansas
Reviewed 13 January 2016

Only stayed the night because it was late and the room had a kitchenette. Very poorly maintained hotel. Breakfast wasn't anything great either..grab and go, just fruit and oatmeal packets. Asked for the basic utensils for the kitchen (they have a complimentary basic package) but didn't get half the stuff. Room above ours was noisy..very! Wouldn't go back

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1Thank poulami7
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our front desk staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests,...

Kansas City, Kansas
Reviewed 5 January 2016

Checked in and checked out thirty mins later, Just down right gross, looked like it hadn't been cleaned in months. Burn holes in the bedding kitchen looked like it was falling apart and sticky counter tops. Not the hotel it was advertised to be, more like low rent apartments.........

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Helpful?
Thank joe m
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Thanks to your feedback, we can continue to...

St Louis, United States
Reviewed 31 October 2015

When we arrived, a front desk employee, named Sherita, pulled a "bait and switch" on us. She told me that the King Suite room w reserved about two weeks prior to checking in was not available. She said they "don't have a King Suite." I reluctantly accepted the Queen suite she offered at first, because I was there on business,...

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Helpful?
Thank Robert V
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for your experience at check-in. I will make sure that we are monitoring our room inventory as well as providing consistent customer service. Still, I glad you had a positive stay overall. I truly appreciate your comments regarding our friendly...

Las Vegas, Nevada
Reviewed 19 September 2015

We arrived at around 12:30pm before the check in time of 2:00pm but the receptionist was kind enough to let us in the room so we can leave our luggages and grab lunch. The room was adequate with small kitchenette, ref and microwave oven. It offers free wifi and also has an ironing board and iron. They offer a flat...

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Helpful?
2Thank Mike d
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our amenities did not meet your expectations. Still, I am glad to read that you had a positive stay overall. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 8 September 2015

I enjoyed the stay. It was a very homey like stay. I enjoyed the room other than the room wasn't being clean beyond my expectation. I enjoyed the friendly atmosphere and approach of the front desk receptionist Ken. He offered the upmost assistance and help needed to make the stay comfortable and enjoyable.

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Helpful?
Thank ARTHUR S
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you enjoyed your stay. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.

Reviewed 25 March 2015

I came to this hotel to spend some time with my boyfriend. We needed a "stay-cation" and this hotel gave us the perfect opportunity to be in town but have a get-away.Front desk attendant was very nice, rooms were clean and the process was quick and easy!!

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1Thank Tiffani R
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that we were able to meet your expectations and that you had an enjoyable stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Naples, Florida
Reviewed 7 March 2015 via mobile

I stayed here one night. The front desk is excellent and made check-in a breeze. The area is a little sketchy, but the room was okay for the most part. You definitely get what you pay for...the rooms could use an upgrade.

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Helpful?
Thank Mia N
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations didn't quite meet your needs. In response to your feedback, our hotel is scheduled for a renovation very soon. However, I am happy to hear that our staff provided great customer...

Boston, Massachusetts
Reviewed 24 February 2015

The quality was awful. I Was in charge of a group trip, and therefore saw 11 different rooms. One of the rooms was double booked, 3 of the rooms had not been cleaned/has hair all over it, some of the sheets had large stains on them. In addition to this, the staff was unorganized and I spent about an hour...

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Helpful?
2Thank worldtraveler2015880
Manager_11525, General Manager at Extended Stay America - Memphis - Mt. Moriah, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that we did not meet your expectations. Please accept our apologies. To prevent this from happening again, my team is will be better prepared for our group arrivals. We continually work to improve our hotel, so I really appreciate you providing us with...

Reviewed 22 February 2015 via mobile

This is quit possibly the most horrific stay at a hotel I've ever had. The customer service is horrid. Atrocious. A hot mess. The place smells of illegal substances. Just sad. Really sad. Don't come here.

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1Thank Saadiah M

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Mt. Moriah

Address: 6520 Mt. Moriah Rd, Memphis, TN 38115
Region: United States > Tennessee > Memphis
Price Range: €55 - €74 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Mt. Moriah 2.5*
Number of rooms: 104
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Also Known As:
Extended Stay Memphis
Memphis Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Memphis - Mt. Moriah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book at a different hotel to get a good room.”
 of 5 bubbles 1YoOy1, 17 May 2016 | Read review
“Not a good choice”
 of 5 bubbles poulami7, 13 Jan 2016 | Read review
“Dont stay here”
 of 5 bubbles joemO5884JL, 5 Jan 2016 | Read review
“Third floor is smoking, and the hallway smells worse than the room. We could not tell that it was a smoking room inside the room.”
 of 5 bubbles robertv182, 31 Oct 2015 | Read review
“It is a home like atmosphere with kitchen, stove, kitchen table, microwave, and refrigerator access”
 of 5 bubbles arthursW6047FP, 8 Sep 2015 | Read review
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