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BEST WESTERN Galleria Inn & Suites

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388 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Thunder Bay, Canada
Reviewed 2 days ago NEW

My room was lovely, clean, spacious & quiet. The staff was exceptional and the ladies at the front went out of their way to be helpful & informative. Every thing about my stay was excellent. The location was convenient for travelling but I had some difficulty with the directions to the hotel. I am a diamond BW member & prefer...

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Helpful?
Thank Debbie M
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Debbie M--Thank you so very much for your wonderful review. I am certain it will put many a smile on our fellow staff members faces when we discuss for training:) I am glad you found our newly remodled rooms to your liking. Hopefully, once all of our public areas have been finished with the renovation you will like us...

Tacoma, Washington
Reviewed 3 days ago NEW

We travelled to Graceland and downtown Memphis from this hotel with no problem. The room was clean and comfortable but needed some upgrades. Front desk staff were nice and helpful. There are lots of food choices nearby.

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Helpful?
Thank Judy S
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Judy S--Thank you for reviewing our property and providing feedback which we use for training purposes. I am glad you found your room clean and comfortable. I understand you would like to see some more upgrades, but as you might have noticed, we are still in the midst of our renovation and hopefully, by your next visit through town,...

Reviewed 1 week ago NEWvia mobile

This is a very nice hotel but I would never recommend it or stay here again. The breakfast was very weak with runny eggs and bland toast!The housekeeper were very unfriendly and called my friend a prostitute and refused to change her bed linens. -2 is my rating for this very funky unfriendly hotel!!yikes!!!!(((*

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Helpful?
Thank John D
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear John D--I honestly believe that you may have us mistaken for another property. I am sorry that you had encountered a weak and bland breakfast but at our property we have an upgraded and well-stocked Breakfast Bar that includes many different items and condiments including salsa, honey, pepper, spicy mustard, etc. As for the comment supposedly said to your...

Richland Hills, Texas
Reviewed 1 week ago

This is one of the nicest Best Westerns we have stayed at. I started staying at Best Westerns because we have yet to have a bad experience. We had a room on the opposite side of the freeway so I did not hear any freeway noise at all inside the hotel. I have seen other reviews say that it is...

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Helpful?
Thank Brandy S
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Brandy S--Thank you for your wonderful review. Your comments, as are all guest comments will be shared at our next staff meeting! I am glad everything was to your liking and you enjoyed our newly upgraded rooms and breakfast bar. Hopefully, we will have our public area renovations completed by the next time you visit Memphis again. Sincerely, Leslie...

Reviewed 1 week ago via mobile

Pleasantly surprised with the suite. Spacious for our family of six, four kids and two adults. Excellent for a one night visit while heading back to Maryland from Texas. Customer service was great. We would consider staying again.

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Helpful?
Thank keoxplorer
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear keoxplorer--Thank you for your review. I am so glad that our Living Room suite was spacious and comfortable enough for each of your family member's needs. We truly look forward to your next visit with us and hopefully our renovations will be completed by then! Sincerely, Leslie Rockholt General Manager

Nashville, Tennessee
Reviewed 1 week ago

I always stay at this BW when traveling by myself through Memphis from TN to TX. It is located near the Wolfchase Galleria Mall in a very safe location with an O'Charleys and Texas Roadhouse right next door. The staff has always been super friendly and helpful, the rooms clean and comfortable, and a great hot breakfast with alot of...

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Helpful?
Thank Gina E
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Gina E--Thank you for your kind words as I am sure my staff will definitely appreciate hearing those comments. I am glad everything was to your liking, and we truly cannot wait to show you our new lobby and public space once completed! Sincerely, Leslie Rockholt General Manager

Bellaire, Ohio
Reviewed 2 weeks ago

Service and people great; room clean but too much road noise which is not conducive to a good night's sleep! We did not try the food but they did provide a continental breakfast for their overnight guests.

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Helpful?
Thank T5350KUmaryp
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear T5350KUmaryp--Thank you for taking the time out to review our property. Please note that we take each and every guest comment extremely seriously and use for our on-going training purposes. I am sorry to hear that you were awaken by road noise. I understand some people are lighter sleeper than others, so please let me know the next time...

Reviewed 3 weeks ago

Redone, modernized hotel which was a pleasure to stay. Everything was right. Cleanliness top notch. Service top notch. Good food. Everything looked new. Service good. Quiet. Forget Marriott, things being equal, this is the place to stay. Shopping and restaurants close by.

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Helpful?
Thank 204Glenn
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear 204Glenn--Thank you so very much for that wonderful review!!! Please note that we take each and every guest comment/complaint extemely seriously and use for training purposes. I am glad you enjoyed our newly remodled guest rooms, and soon our new elevator wing will be completed as the lobby redesign is already underway. We sincerely look forward to your next...

Bryant, Arkansas
Reviewed 4 weeks ago via mobile

This is clean hotel that's convenient to lots of great restaurants and shopping. We enjoyed our stay but there was a weird maple syrup like smell that was in our room. Not sure if it was the air freshener or what? It was there the entire time. Other than that we had a great stay and would definitely stay here...

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Helpful?
Thank julimorgan37
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear julimorgan37--Thank you for your review. Please note that all guest reviews and comments are shared with our entire staff and used for training purposes. I have already sent your review to our Head of Houskeeping to looking into the syrup scent that was in your room, and should have a response for your real soon. Meanwhile, I hope you...

Miami, Florida
Reviewed 29 October 2016

Group trip of 10 visiting Memphis for the first time.Very accommodating and the price was right. Front desk and staff were very friendly and informative. Breakfast was great (variety), room was spacious and clean. In a good location near main highway for traveling to Downtown, Beale St. and near mall and restaurants. Would reccommend and visit again.

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Helpful?
1Thank LADYG217
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear LADYG217--Thank you so very much for your kind review. Please note that your comments, as are all guest comments, will be shared at our next staff meeting and used for training purposes. I am glad you enjoyed our newly upgraded Breakfast items and guest rooms. We truly hope to see you again once all of our lobby has also...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this award-winning, newly renovated, Memphis hotel offering convenient access to Memphis attractions.Best Western Galleria Inn & Suites is the recipient of the Director's Award for cleanliness and hospitality. Stay in a well-appointed guest room and enjoy room amenities such as cable satellite television with HBO® and high-speed Internet access. Guests will also appreciate hotel amenities like our complimentary breakfast bar, an exercise facility and meeting facilities for up to 33 guests. ... more   less 

Additional Information about BEST WESTERN Galleria Inn & Suites

Address: 8635 US Highway 64, Memphis, TN 38133-4122 (Formerly Holiday Inn)
Region: United States > Tennessee > Memphis
Price Range: €89 - €105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Galleria Inn & Suites 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western
Hotel Style:
#8 Best Value Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Galleria Inn & Suites staff and other travellers.
7 questions
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Opelika, Alabama
4 months ago

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Questions? Get answers from BEST WESTERN Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms by pool would not be ideal if you want peace...people tend to talk when leaving area.”
 of 5 bubbles TammyD155, 13 Oct 2016 | Read review
“All rooms are good and freshly remodeled. Room on the uneven numbers are away from the freeway so they would be a little quitter.”
 of 5 bubbles jameswQ9835GA, 6 Oct 2016 | Read review
“They are doing re-modeling so request to be away from the remodel.”
 of 5 bubbles R7965ITamandam, 26 Jun 2016 | Read review
“There were rooms for our family of 6!”
 of 5 bubbles marywX4248GW, 11 Jun 2016 | Read review
“Keep the A/C running to drown out noise!”
 of 5 bubbles memphispanda, 16 Mar 2016 | Read review
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