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Crowne Plaza Memphis Downtown

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1,160 Reviews from our TripAdvisor Community

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Showing 1,121: English reviews
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Reviewed 2 days ago NEWvia mobile

I was met by the most pleasing front desk clerk. Upon entering the hotel I very tired from the long drive from South Carolina and all I wanted to do was get a bed and not be bothered. That was before checking in. Cynthia smiled and made me feel as though I was the most important person in the hotels....

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Helpful?
Thank lneal72
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for such a fantastic review of Crowne Plaza Memphis Downtown. I am thrilled to read that our associates made such a wonderful impression. Cynthia and her team members will be glad to know their efforts were key in making your stay enjoyable. It was a pleasure hosting you and your friends, and we look forward to serving you...

Fairburn, Georgia
Reviewed 4 days ago NEWvia mobile

Lobby area had at great upgrade/remodel since I visited last year. GREAT location and the view of the city is nice. The rooms are ok....not bad but could use some upgrading as well. I stayed in room 702 and the AC didn't work very well. I was told it was a motion sensor but I guess I needed to stay...

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Helpful?
Thank AquaBaby M
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Welcome back! We are glad to know you liked the excellent service provided by our associates and that you enjoyed your dining experience at our on-site restaurant. However, I am sorry for the inconvenience you had with HVAC unit. We have an ongoing maintenance schedule for all of our equipment but, as with most mechanical or technical equipment, issues do...

Greater Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

We stayed two nights here. The hotel was modern and beautifully maintained. The Staff on the front desk were extremely helpful. It has a free shuttle bus to take you where you want to go locally. However It is within easy walking distance to Downtown Memphis or down to The River. We visited Graceland (about 10 miles away) on an...

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Helpful?
Thank zianne12
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for being our guest at Crowne Plaza Memphis Downtown and for sharing your positive feedback. We are glad to learn our amazing hospitality and convenient location met all of your expectations for a great stay. We will share your feedback with our Front Desk associates for a job well done. It was our pleasure hosting you, and we...

Reviewed 5 days ago NEWvia mobile

Overall a clean nice hotel. The freshener they use in the rooms was a little strong and aggravated my allergies, but after running the air conditioner for an hour or so the smell lessened to where I could breath. The free shuttle to Beale Street and back was a nice surprise. Runs from the morning till 11 weeknights and 12...

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Helpful?
Thank Joslyn M
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Joslyn, thank you for taking the time to let us know about your visit at Crowne Plaza Memphis Downtown. We are pleased you enjoyed your overall time with us and that our courtesy transportation was ideal for your needs. Nevertheless, we apologize for the issue you experienced at our restaurant and regret the inconvenience it caused. We will be sure...

corpus christi texas
Reviewed 5 days ago NEW

The front desk staff was very helpful, friendly and knowledegable. the room was clean and comfortable. the shuttle bus was prompt and helpful. Our over-all experience was great. We would stay there again.

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Helpful?
Thank chris c
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Chris, thank you for your kind remarks for Crowne Plaza Memphis Downtown. We appreciate your compliments for our efficient front desk associates! We are also delighted to know you were 100% satisfied with your accommodations and with our shuttle service. We look forward to seeing you again soon. Sincerely, Mark Baker General Manager

Glasgow, United Kingdom
Reviewed 5 days ago NEW

The room was clean recently decorated ,only downfall was no information pack or breakfast menus in the room ,on the plus side there was a fridge ,had our meal in hotel and We were satisfied with the food

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Helpful?
Thank JKBlake
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to review our hotel. We are glad to know you were satisfied with your room and that the food we serve was to your liking. However, we are sorry if any inconvenience was caused while you were here. We hope we have the opportunity of welcoming you back soon. Sincerely, Mark Baker General Manager

Malakoff, Texas
Reviewed 1 week ago via mobile

Second time to stay here in the last 6 months, and it was excellent. The staff here is super friendly and accommodating. I was pulling a cargo trailer and thought it might be a problem but the staff made sure it was all ok and that I could get in and out of the parking lot. The hotel is very...

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Helpful?
Thank Texas_Roadrunner_77
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you very much for your consistent support of Crowne Plaza Memphis Downtown. We are proud of our associates as they strive to go above and beyond for each of our guests, and we appreciate you recognizing their efforts. Thanks again for highlighting the positive aspects of your stay, and we look forward to welcoming you back soon. Sincerely, Mark...

Reviewed 1 week ago via mobile

Cynthia Gray was outstanding, I don't know what my husband and I would have done without her, She was so helpful with our needs, Especially us not being from Memphis TN. Once we arrived we were completely lost until we saw Ms. Cynthia Gray, It seems as if Memphis people aren't very nice but she was. Such a beautiful smile...

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Helpful?
Thank Cameka B
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for being our guest at Crowne Plaza Memphis Downtown. We love knowing that the excellent service provided by Cynthia went a long way in making your stay so memorable. She has a great passion for providing outstanding hospitality, so I am pleased to share your wonderful comments with her. It was our pleasure serving you, and we look...

Reviewed 1 week ago via mobile

My kids and I were VERY pleased with the treatment we received from Ms Synthia at the front desk. We were very tired and irritated when we got there at 3:00 in the after noon and our room wasn't clean. Ms Synthia went above and beyond to get us in a room asap. Thank you and we will see you...

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Helpful?
Thank Bighomie S
00gc, General Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for choosing Crowne Plaza Memphis Downtown. I was thrilled to read your comments about the great service you received from Synthia and how it exceeded your expectations. I will share your praises and acknowledge her for taking such good care of our guests. We hope yo be your hotel of choice whenever your travels bring your back in...

Liverpool
Reviewed 2 weeks ago

Loved staying at this hotel which was close to Downtown Memphis, Beale Street etc. The staff made this hotel as all the ones we met were just so helpful, courteous and friendly and couldn't do enough for you! They were all excellent but the ones we met mostly were the lovely Shan, Laresa and Dorian. I travelled with my husband...

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Helpful?
Thank JHughesLiverpool
00gc, Manager at Crowne Plaza Memphis Downtown, responded to this review

On behalf of our staff at Crowne Plaza Memphis Downtown, thank you for your fabulous review. It was a pleasure to read about the excellent service you received from our associates. This is what we strive to do every day, so I will personally thank them all for their great work. We appreciate your business and hope to have the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 N 2nd St, Memphis, TN 38105-2614 (Formerly Wyndham Garden Hotel)
Region: United States > Tennessee > Memphis
Price Range: €135 - €299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis Downtown staff and other travellers.
28 questions
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Questions? Get answers from Crowne Plaza Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“side on hotel away from motorway”
 of 5 bubbles JKBlake, 25 Mar 2017 | Read review
“We didn't have enough time to check out the other areas of the hotel, but our room on the 2nd floor was satisfactory.”
 of 5 bubbles venegas65, 14 Mar 2017 | Read review
“Choose another hotel”
 of 5 bubbles TNfrecklesrus, 8 Mar 2017 | Read review
“Our roo. Was on the 7th floor and we could look out and see the city of Memphis looking towards Beale street area..”
 of 5 bubbles kgnolen9562, 5 Feb 2017 | Read review
“Ask for city view”
 of 5 bubbles barryc706, 1 Feb 2017 | Read review
5 of 5