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Extended Stay America - Memphis - Germantown West

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Traveller (12)
Room & Suite (30)
Dining (2)
Ratings and reviews
  • Excellent11%
  • Very good36%
  • Average16%
  • Poor16%
  • Terrible21%
Travellers talk about
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What's included
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
2 Star Hotel
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be...
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Location and contact
6325 N Quail Hollow Rd, Memphis, TN 38120-1470
Hotel website
13.1 km to Memphis Intl Airport
11 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (42)
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1 - 5 of 40 reviews
Reviewed 1 week ago via mobile

Did NOT stay due to the fact the clerk took one look at me and said they did not have rooms available for my kind. They have some serious customer service issues. 1) You definitely do not judge a person by appearance or race 2)...More

Thank kmdouglas1674
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 1 week ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

Hotel's Favourite
Reviewed 19 January 2018 via mobile

Yes it is small, yes it is not so nice and fancy. But the price I paid it is low. Clean room, polite front desk girl. And you know what... I got free breakfast (again not fancy one but free) I would recommend it for...More

Thank Timur D
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 20 January 2018

Timur, thanks for the wonderful feedback. It is a pleasure to know you had an enjoyable stay and that you were impressed with your fully-equipped room along with the great value we offer. All of us at Extended Stay America would love to welcome you...More

Reviewed 3 June 2018 via mobile

Stayed here for a couple of nights while visiting Graceland. Although it had a Kitchenette it was pretty basic with daily servicing if you wished to pay for it and a “grab & go” breakfast which was breakfast bars, muffins & coffee. Having said this...More

Thank Steve M
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 3 June 2018

Steve, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Reviewed 11 May 2018 via mobile

The room had not been cleaned, there was pizza sauce on the bedspread and hair all over the sheets and pillows. I did ask for clean linens but had to change them my self. The air conditioning did not work right either, or would come...More

Thank mmyrick1982
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 11 May 2018

Rick, thank you for staying with us and providing your candid feedback. We apologize for the cleanliness and maintenance issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure...More

Reviewed 26 March 2018

Arrive to check in had to wait 30 minutes room wasn't ready. Made it to room it wasn't clean the bed was improperly changed makeup on pillow cases hairs on bed. Front desk put us in a different room which was better but still had...More

Review collected in partnership with Extended Stay
Thank michie181996
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 27 March 2018

Thank you for sharing your experience with us. We apologize for the cleanliness issue you experienced in your room, and we failed to resolve it while you were here. We have shared your feedback with our housekeeping team and will use it as a training...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Non-Smoking Hotel
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (30)
Dining (2)
Questions & Answers
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abeans
7 August 2015|
Answer
Response from moniqueruffin |
I don't work for the hotel
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Room Tips
"Be sure to review "additional" items you might need when checking in - such as soap and a hair..."
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"Anyroom will be super !"
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"cant help there as was only in 1 room"
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