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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be...
Offers from Extended Stay America - Memphis - Germantown West
Did NOT stay due to the fact the clerk took one look at me and said they did not have rooms available for my kind.
They have some serious customer service issues.
1) You definitely do not judge a person by appearance or race
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 1 week ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More
Yes it is small, yes it is not so nice and fancy. But the price I paid it is low. Clean room, polite front desk girl. And you know what... I got free breakfast (again not fancy one but free) I would recommend it for...More
Thank Timur D
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 20 January 2018
Timur, thanks for the wonderful feedback. It is a pleasure to know you had an enjoyable stay and that you were impressed with your fully-equipped room along with the great value we offer. All of us at Extended Stay America would love to welcome you...More
Stayed here for a couple of nights while visiting Graceland. Although it had a Kitchenette it was pretty basic with daily servicing if you wished to pay for it and a “grab & go” breakfast which was breakfast bars, muffins & coffee.
Having said this...More
Thank Steve M
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 3 June 2018
Steve, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon.
The room had not been cleaned, there was pizza sauce on the bedspread and hair all over the sheets and pillows. I did ask for clean linens but had to change them my self. The air conditioning did not work right either, or would come...More
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 11 May 2018
Rick, thank you for staying with us and providing your candid feedback. We apologize for the cleanliness and maintenance issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure...More
Arrive to check in had to wait 30 minutes room wasn't ready. Made it to room it wasn't clean the bed was improperly changed makeup on pillow cases hairs on bed. Front desk put us in a different room which was better but still had...More
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Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 27 March 2018
Thank you for sharing your experience with us. We apologize for the cleanliness issue you experienced in your room, and we failed to resolve it while you were here. We have shared your feedback with our housekeeping team and will use it as a training...More