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Extended Stay America - Memphis - Germantown West

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22 Reviews from our TripAdvisor Community

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Showing 20: English reviews
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Regina, Canada
Reviewed 2 weeks ago

This is usually a great hotel experience but I found this one subpar for the price. I had a coupon that they wouldn't accept :-( I was tired so I just took the room at their standard rate of $80 but after taxes and fees it was $97. If I wasn't so tired I would have looked elsewhere and got...

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Helpful?
Thank Brian V
Reviewed 3 weeks ago via mobile

At check in. The agent was very informative and friendly. Check out was great. I asked for late checkout and it was no problem, but I didn't need it. I thought there would be breakfast instead of grab and go. I usually trends to stay at hotels that offers actual "hot" breakfast, but it's not the hotel fault. I reserved...

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Helpful?
Thank shari h
Manager_11525, Manager at Extended Stay America - Memphis - Germantown West, responded to this review

Your feedback is important. Thank you for sharing. We are pleased to read you were provide with excellent customer service and that your room accommodations were much to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Nottingham, UK
Reviewed 14 January 2017

Close to financial district and half the price of a nearby Marriott Courtyard with similar rooms. Decent sized room with comfortable bed and kitchenette area (you have to 'order' your kitchen utensils, cutlery etc from the front desk but quick service and decent stuff). Hotel seemed reasonably clean but there is no maid service so you have to keep your...

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Helpful?
Thank Mikinblack
Manager_11525, Manager at Extended Stay America - Memphis - Germantown West, responded to this review

The team and I appreciate your remarks. Thank you for sharing. I'm so pleased to hear that you received accommodations that you found suitable, such as the the prompt customer service and fully equipped kitchen in your room. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the...

Lillian, Alabama
Reviewed 24 October 2016 via mobile

Sorriest hotel staff I have ever encountered...and I've traveled a lot. Cleaning staff needs to actually do their job. Property is also more than a bit tired. But...Great, Safe location and in Memphis that is important. If you stay here, bring your own ice or be prepared to wait for an ice tray freeze. Don't arrive before check-in time unless...

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Thank LizisOK
Reviewed 29 September 2016 via mobile

A Great place to stay. Frank at the front desk is the an awesome guy he is really friendly and really needs a raise for all he does. He stays on top of security in and around the building and is super friendly. Not to take away from all the other wonderful employees at this location.

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Helpful?
Thank Travis W
Manager_11525, Manager at Extended Stay America - Memphis - Germantown West, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. I'm pleased you were given amazing customer service by our staff and that you felt secure at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Shanghai, China
Reviewed 20 September 2016 via mobile

This is a bigger version of the Super 8... Stayed there on our last business trip. No hot water in the shower (if you can actually make it work)Rooms are old, refrigerator is very noisy and works all night etc. Parking lot is full with young people drinking beers till late hours. Not suitable for families at all. Pay an...

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Thank ExperiencedJungleMan
Reviewed 21 June 2016

Hi, I was staying few nights in extended stay America-Memphis-Germantown West. at my checkin they asked me 100$ caution. At my departure I sign a paper for the return of the 100$ caution but it never came back on my bank account. They stole 100$ FROM MY BANK ACCOUNT!!!!!! After 2 email I still have no answer.

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1Thank thevenot M
Buffalo, New York
Reviewed 13 June 2016 via mobile

Booked on Priceline, just needed something pet friendly as we were driving with our dog. This hotel on Priceline came up as "pets allowed". Apparently the front desk closes at 11pm, and we arrived after midnight after a long drive. The only sign on the front desk was to use the phone in the front lobby and the night auditor...

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Thank m0nd1m00re
Rockford, Illinois
Reviewed 4 June 2016

I stayed here 3 nights and liked the hotel. You have a kitchenette in your room with full size frig. You can cook in you room if you want. The area around the hotel is upscale and has a good selection of stores and restaurants.

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Thank Michael F
Invercargill, New Zealand
Reviewed 2 June 2016 via mobile

Great hotel, nice and clean very tidy! Helpful and friendly staff! A no smoking policy in the rooms or onsite is great! Rooms have kitchens and you ask staff for cooking utensils etc! Would definitely come back and stay! Good quiet location!

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Helpful?
Thank Megan S

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown West

Address: 6325 Quail Hollow, Memphis, TN 38120
Region: United States > Tennessee > Memphis
Price Range: €73 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown West 2.5*
Number of rooms: 1
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown West staff and other travellers.
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Questions? Get answers from Extended Stay America - Memphis - Germantown West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anyroom will be super !”
 of 5 bubbles JohnnMidland, 30 Aug 2015 | Read review
“cant help there as was only in 1 room”
 of 5 bubbles steventM3874EF, 6 Jul 2015 | Read review
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