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    Extended Stay America - Memphis - Germantown West

    6325 N Quail Hollow Rd, Memphis, TN 38120-1470
    +1 877-432-9997
    Hotel website
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    3/12/2017 4/12/2017
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    US$80
    US$80
    US$80
    Traveller (12)
    Room & Suite (8)
    Dining (2)
    Overview
    • Excellent11%
    • Very good35%
    • Average19%
    • Poor16%
    • Terrible19%
    31 Jul 2017
    “It worked for a night!”
    19 Jun 2017
    “Good stay...Left a little to desire”
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Memphis - Germantown West
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (36)
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    1 - 5 of 34 reviews

    Reviewed 1 August 2017

    Well I can start off by saying the staff was very courteous and friendly. The hotel room we had on the second floor all the way at the end of the hall was not the best. When we first walked in the room didn't smell...More

    Thank evelynw78
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 August 2017

    Evelyn, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More

    Reviewed 31 July 2017

    Most likely will not return. The carpet was nasty; stains and different types of hair. Did not walk barefoot. Didn't need the kitchen, there was food stuck in the sink. The bathroom sink had hair in it and the shower had mold, along with a...More

    Review collected in partnership with Extended Stay
    Thank jaimeh894
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 August 2017

    Jaime, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are...More

    Reviewed 24 July 2017

    The staff was very friendly. Extended Stays are a different type of hotel though. Our room was booked through Expedia at a prearranged price. When we looked up the hotel directions though we noticed the price on the website was actually lower though than what...More

    Thank 13AnnD13
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 25 July 2017

    Ann, thank you for staying at Extended Stay America - Memphis - Germantown West. We are glad your overall stay was pleasant and that you liked our courteous service. However, we are sorry for missed meeting some of your expectations. It was a pleasure to...More

    Reviewed 28 June 2017

    I have have stayed here stayed many times. This location is nestled in a quiet neighborhood surrounded by trees on Quail Hollow Rd, off Poplar Ave. Safe, Quiet, Clean and Comfortable is what we come to expect. Not this time. Management has been neglectful and...More

    Thank jeffd15
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 29 June 2017

    Thank you for staying with us again. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I truly regret the inconvenience caused and have shared your feedback with...More

    Reviewed 27 June 2017 via mobile

    I booked a room through a third party site for a family member to stay one night. When they got there they were debited $100 from their bank card for "incidentals" before they could get a room key. I called complaining and was told it...More

    Thank bookbud
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 28 June 2017

    Thank you for taking the time to leave a feedback. We're sorry our team did not provide your family member with a clear explanation of the charges during the check-in process. The incidentals charges may take up to one week to become available again in...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    Details
    • Price range
    • US$75 - US$97 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 1
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Expedia, Extended Stay, Booking.com, Travelocity, Cancelon, TripOnline SA, Orbitz, Hotwire and getaroom.com so you can book your Extended Stay America - Memphis - Germantown West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Memphis
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    Traveller (12)
    Room & Suite (8)
    Dining (2)
    Hotel & Grounds (10)
    Bathroom (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    abeans
    7 August 2015|
    Answer
    Response from moniqueruffin |
    I don't work for the hotel
    0
    Votes
    Room Tips
    "Be sure to review "additional" items you might need when checking in - such as soap and a hair..."
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    "Anyroom will be super !"
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    "cant help there as was only in 1 room"
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