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Extended Stay America - Memphis - Germantown West

37 reviews
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Traveller (12)
Room & Suite (8)
Dining (2)
Overview
  • Excellent10%
  • Very good38%
  • Average18%
  • Poor16%
  • Terrible18%
31 Jul 2017
“It worked for a night!”
19 Jun 2017
“Good stay...Left a little to desire”
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (37)Write a Review
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1 - 5 of 35 reviews
Reviewed 3 weeks ago

The staff was very courteous when I arrived somewhat early and let me check in. The room was quiet and staff friendliness extended throughout my stay. I have not one negative thing to stay. I would definitely return. It is close to many things without...More

Thank rexwhiteaker
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 3 weeks ago

Rex, thank you for your excellent review of Extended Stay America. We are thrilled to read you loved our convenient location and the exceptional service provided by our associates. Thanks again for being our guest, and we look forward to welcoming you and your family...More

Reviewed 1 August 2017

Well I can start off by saying the staff was very courteous and friendly. The hotel room we had on the second floor all the way at the end of the hall was not the best. When we first walked in the room didn't smell...More

Thank evelynw78
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 August 2017

Evelyn, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More

Reviewed 31 July 2017

Most likely will not return. The carpet was nasty; stains and different types of hair. Did not walk barefoot. Didn't need the kitchen, there was food stuck in the sink. The bathroom sink had hair in it and the shower had mold, along with a...More

Review collected in partnership with Extended Stay
Thank jaimeh894
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 August 2017

Jaime, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are...More

Reviewed 24 July 2017

The staff was very friendly. Extended Stays are a different type of hotel though. Our room was booked through Expedia at a prearranged price. When we looked up the hotel directions though we noticed the price on the website was actually lower though than what...More

Thank 13AnnD13
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 25 July 2017

Ann, thank you for staying at Extended Stay America - Memphis - Germantown West. We are glad your overall stay was pleasant and that you liked our courteous service. However, we are sorry for missed meeting some of your expectations. It was a pleasure to...More

Reviewed 28 June 2017

I have have stayed here stayed many times. This location is nestled in a quiet neighborhood surrounded by trees on Quail Hollow Rd, off Poplar Ave. Safe, Quiet, Clean and Comfortable is what we come to expect. Not this time. Management has been neglectful and...More

Thank jeffd15
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 29 June 2017

Thank you for staying with us again. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I truly regret the inconvenience caused and have shared your feedback with...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
US$70 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$70 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (8)
Dining (2)
Hotel & Grounds (10)
Bathroom (1)
Questions & Answers
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abeans
7 August 2015|
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Response from moniqueruffin |
I don't work for the hotel
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Room Tips
"Be sure to review "additional" items you might need when checking in - such as soap and a hair..."
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"Anyroom will be super !"
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"cant help there as was only in 1 room"
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