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My husband and I stayed here for two nights after he had an unexpected eye surgery at the laser center across the street. The front desk clerk was very friendly I think his name was Michael. All of the staff were kind and accomodating and...More
Thank Amber C
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 2 weeks ago
Amber, thank you for the glowing review of Extended Stay America. It’s a pleasure to know we met all your expectations and you had a comfortable stay with us. We appreciate your feedback and look forward to welcoming you both back soon.
Did NOT stay due to the fact the clerk took one look at me and said they did not have rooms available for my kind.
They have some serious customer service issues.
1) You definitely do not judge a person by appearance or race
1 Thank kmdouglas1674
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 10 July 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More
Stayed here for a couple of nights while visiting Graceland. Although it had a Kitchenette it was pretty basic with daily servicing if you wished to pay for it and a “grab & go” breakfast which was breakfast bars, muffins & coffee.
Having said this...More
1 Thank Steve M
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 3 June 2018
Steve, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon.
The room had not been cleaned, there was pizza sauce on the bedspread and hair all over the sheets and pillows. I did ask for clean linens but had to change them my self. The air conditioning did not work right either, or would come...More
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 11 May 2018
Rick, thank you for staying with us and providing your candid feedback. We apologize for the cleanliness and maintenance issues you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure...More
Arrive to check in had to wait 30 minutes room wasn't ready. Made it to room it wasn't clean the bed was improperly changed makeup on pillow cases hairs on bed. Front desk put us in a different room which was better but still had...More
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Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 27 March 2018
Thank you for sharing your experience with us. We apologize for the cleanliness issue you experienced in your room, and we failed to resolve it while you were here. We have shared your feedback with our housekeeping team and will use it as a training...More
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those …Moreguests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
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