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North West Castle Hotel

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325 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Reviewed 2 days ago NEWvia mobile

Not a good hotel very dirty my room had a very bad smell won't be back . Everything about the hotel needs up dating . Evening meals not to bad but that's the only positive about this hotel. Also wifi did not work .

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Helpful?
Thank Stephen G
Glasgow, United Kingdom
Reviewed 4 days ago NEW

This hotel looked promising in the pics online etc. But its basically a 1970's hotel with a lot to be done to bring it up even to 3*. We didn't get much information on checking in. Not even on how to access pool or how breakfast would be served. Quite shocking. Just given our key and told to go in...

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Thank Hazelmct
Edinburgh, United Kingdom
Reviewed 5 days ago NEW

We've gone once or twice a year for an evening meal, but this time we opted for DB&B. The room and breakfast were very good but the dinner was lamentable. At one time, there was an a la carte and a table d'hote and a large eclectic wine list; not now, just the TD and a much reduced, erratically presented...

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Helpful?
Thank Lindum20C
TheMcMillanFamily, Owner at North West Castle Hotel, responded to this review

Dear Lindum20c Thank you for the kind comments about our friendly and enthusiastic young staff. We were sorry to hear you didn’t enjoy your most recent dinner at North West Castle, having enjoyed previous ones so much. Our two menus are both very much in operation. The DBB package you bought on this occasion included dinner from the table d’hote...

Reviewed 1 week ago via mobile

This a comfortable and pleasant hotel although a bit dated. The rooms are a good size and have good facilities, however the trouser press in my room didn't work. The staff were very friendly and very helpful. The pool area is nice but again the changing area could do with updating. I will be going back and I will be...

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Thank EldoH
Ayr, United Kingdom
Reviewed 1 week ago

had to leave as member of family was sick, so unable to take breakfast and meal Staff were very good and I had no charge only lost my deposit. Will definitely use this hotel again as this shows excellent customer care. Had similar problem at Marine hotel Troon and they charged full amount because that is the rule. Well dine...

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Thank Hugh K
Stranraer, United Kingdom
Reviewed 2 weeks ago via mobile

Lovely room nice big bathroom and balcony with lounge area. Got a great sleep in the comfy bed. When we didnt appear for breakfast in the morning they called the room and sent it up. Great service thoroughly enjoyed our stay although it was short.

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Thank 420clw
County Donegal, Ireland
Reviewed 3 weeks ago

stayed one night room smell musty dinner service was very bad we will not be back we should have checked reviews before we booked look at the bad reviews they are honest would not stay there again even if they paid me . emailed hotel no reply they do not care

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Helpful?
Thank w123john
TheMcMillanFamily, Owner at North West Castle Hotel, responded to this review

Dear w123john We care a great deal about our customers and will be very happy to respond to you personally, but we have been unable to trace either your stay or your email from this review. Do please contact us on hotel@northwestcastle.co.uk. With Best Wishes The McMillan Family

Georgetown, DE
Reviewed 4 weeks ago

was on rail pass and stayed one night at the castle hotel. why was it so memorable? 1. arrived at night on train with the stranrae RR station being on the end of the ferry pier - walk off the pier and the hotel is right in front of you! really neat not to have to wander about at night...

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Thank KarlofDelaware
Reviewed 2 November 2016

Me and my husband stayed for a night with bed, breakfast and dinner, We booked the Room with Balcony , so surprise that have two balcony in the both side of our room, View of Loch Ryan are amazing, we are so sad to go, Dinner package was very nice and nice big room, Staff are very nice, have pool...

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Thank whiteflower2630
Saas-Fee, Switzerland
Reviewed 26 October 2016

I stayed in your Hotel and will recommend it to everyone. Super check-in, all staff very friendly and helpful. The rooms spacious and clean. The curling hall perfect. The food selection was very large. The bar with all the drinks the heart desires. Especially the barkeeper Richard fulfilled our wishes to my full satisfaction. Top!!! All in all an enjoyable...

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Helpful?
Thank Helmut I

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Traditional town centre hotel ... more   less 

Additional Information about North West Castle Hotel

Address: Portrodie, Stranraer DG9 8EH, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Stranraer
Price Range: €74 - €89 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — North West Castle Hotel 4*
Number of rooms: 72
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Also Known As:
North West Castle Hotel Stranraer, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from North West Castle Hotel staff and other travellers.
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Questions? Get answers from North West Castle Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room where there is no noise from generator”
 of 5 bubbles Hazelmct, 5 Dec 2016 | Read review
“Upper floors of original building are best”
 of 5 bubbles Lindum20C, 4 Dec 2016 | Read review
“book direct with hotel always best.”
 of 5 bubbles 738hughk, 27 Nov 2016 | Read review
“Book the top room, have private balcony at the front with the view of the sea Loch ryan and balcony at the back the view of the town”
 of 5 bubbles whiteflower2630, 2 Nov 2016 | Read review
“Rooms at front have good view but very squeaky floors, rooms to side tend to suffer bad views.”
 of 5 bubbles SLG200513, 3 Sep 2016 | Read review
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