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The Bute House Hotel

Traveller (5)
Room & Suite (24)
Dining (1)
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About
  • Excellent50%
  • Very good25%
  • Average6%
  • Poor13%
  • Terrible6%
Hotel by the sea. 1 minute from ferry crossing and the middle of town. All local amenities within walking distance.
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Property amenities
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Room features
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Luxury
Quaint
HOTEL CLASS
Location
Full view
90Good for walkers
Grade: 90 out of 100
39Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Reviews(16)
Traveller rating
  • 8
  • 4
  • 1
  • 2
  • 1
Traveller type
Time of year
Language
Show reviews that mention
  • Filter
  • English
SophieAllan
Port Glasgow, United Kingdom
12
Reviewed 4 weeks agovia mobile
Stayed at this hotel earlier this month for a family event. After reading many reviews I was expecting quite good service and decent hotel however the entire opposite occurred. I have listed the components of this hotel which made my stay the first and last ever.

- Rude owner: the owner made me and my other members of family very uncomfortable and angry at the attitude we received
- Bed Linen dirty and torn.
- No hot water in the shower despite leaving it on for a while to see if it would heat up
- Heating in the hotel is not provided 24hrs, only 5.5 hours. Paying for a hotel you would expect heating to be provided but yet was freezing the entire stay. And even when heating is on, it was the lowest setting possible.
- Owner is not present for arrivals and departures. You have to call the owner to let him know you have arrived and also to figure how you check out. I view that as unprofessional as business hours are technically 8am to 6pm (general view).

Overall, the hotel experience was horrendous. Never will stay here again. Checked out as soon as I could the next day!
2 Thank SophieAllan
Response from AndrewL3287, Owner at The Bute House Hotel
Responded 3 days ago
Hilarious. First time in over 650 guests this season ive been called rude. You wont be able to come. Set fire alarm off for smoking, 5 mins into arrival. Illegal in Scotland. There to meet and greet everyone otherwise entering a locked safe and secure hotel is not possible. Really no need to see people off. There is a location for keys and i communicate with good guests via phone, text, WhatsApp or perhaps email before during and after stay. No more needs said frpm my side.
DARREN B
Anstruther, United Kingdom
5740
Reviewed 29 Aug 2018
The owner was most helpful in accommodating us at short notice while visiting the Isle of Bute to see Bluebird arrive. Our room was OK, in particular, the view was excellent. I understand the hotel is undergoing refurbishment and is a work in progress. Highly satisfactory for what we wanted. We will certainly visit again
1 Thank DARREN B
Response from AndrewL3287, Owner at The Bute House Hotel
Responded 30 Aug 2018
Was a good time. You guys were super to have staying. Glad we could enjoy and chat all things petrol!!
julbry55
Worcester, United Kingdom
24
Reviewed 25 Aug 2018
There is no parking at hotel.
Owner very nice and trys to be helpful
The room we had was very small and nowhere to sit other than on bed.
Bathroom had a maserator fitted and it was very noisy when in shower etc
The room had no tv, we queried this and was told this room had no tv but we could move to another room if we paid the housekeeping fee, although we had only been in this room twenty minutes snd not used anything. Room was not made up in morning and tea and coffee not replenished.
1 Thank julbry55
Response from AndrewL3287, Owner at The Bute House Hotel
Responded 3 days ago
Parking is all around hotel, a bizarre comment as it's the best parking hotel area on the island. You will find such plumbing all over island and all over UK in old Victorian buildings. You missed the charm and original features. You will also see online there are no tvs in rooms. This will be added next season. given our central location guests tend to be out a lot. Housekeeping knocked and were told to come back, sorry they did not. Call direct for your next stat to receive a complimentary meal during your stay at our new state of the art dining room, kitchen and bathroom facilities. All brand new.
ANNE L
EAST AYRSHIRE
2323
Reviewed 4 Aug 2018
Perfect location lovely big room with large bathroom views were amazing from room 4 wish we had stayed few nights will definately stay here again and highly reccommend very central for all shops . Had great night sleep beds so comfy
Thank ANNE L
Gary B
Thirsk, United Kingdom
438111
Reviewed 26 Jul 2018via mobile
Location wise this hotel is perfect. Right in centre of town, a few minutes from all the pubs and restaurants. The castle is less than 2 mins and the same with the sea front. The owner Andrew adds a real personal touch and will meet you on arrival and answer any questions and provide suggestions for trips out and things to see. It was ideal for myself and two kids, each having our own beds and with the sunshine it was a great couple of days. Rooms are clean and well maintained and beds comfy. Would recommend as an ideal base for the island.
Thank Gary B
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Questions & Answers
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Lorna M
27 June 2018|
Answer
Response from AndrewL3287 | Property representative |
If you want one it can be made available.
1
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Room Tips
"Room 4 sea view"
ANNEL272
4 Aug 2018
Read review
"We had a seaview room. It was large and comfortable and sitting in the bay window was a delight with a..."
Glyn12
9 Jul 2014
Read review
PRICE RANGE
US$14 - US$189 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomScotlandIsle of ButeRothesay
NUMBER OF ROOMS
13
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