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Lochside House Hotel & Spa

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Lochside House Hotel & Spa
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1,064 Reviews from our TripAdvisor Community

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Showing 1,064: English reviews
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Dumfries, United Kingdom
Reviewed 3 days ago NEW

Visited last night. Daughter had given us a voucher for 2 course meal for 2 . We both had garlic creamy mushrooms with a croissant. Unfortunately they were lukewarm. We didn't complain at the time but when the waitress, Emma who I have to say was absolutely delightful, came to remove the plates we did mention this. She apologised profusely....

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Helpful?
Thank Joan M
Dundee, United Kingdom
Reviewed 3 days ago NEWvia mobile

Room comfortable. Reception attentive. Wedding arrangements good. Food very acceptable. Location fine. Then it all got a bit undone by a frenetic member of the bar staff. If you leave an untouched drink for 5 minutes, she pours it down the sink and then blames you when you complain. Later she said this bar is closed, go to the function...

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Thank john582015
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your feedback. I am sorry to hear about your previous visit with us. If you could give me a call to discuss more that would be great.

Glasgow, United Kingdom
Reviewed 4 days ago NEW

As we approached the Hotel I thought it was really nice and modern looking in the middle of nowhere on a small loch which is what we wanted. The staff were really nice and organised to decorate the room with flowers and balloons that I bought as a surprise and they asked us if its our first time here then...

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2Thank ish986
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your review and feedback which we shall share with the team. We have many excellent deals on here at Lochside and are happy you managed to take advantage of one of them. I am sorry to hear about the fire exit being opened. We do try and keep this closed at all times however it...

Glasgow, United Kingdom
Reviewed 5 days ago NEW

Was a guest at a friends wedding and would rate as excellent. Organisation, staff service and food great. However as a paying guest could not rate bed and breakfast the same. Well appointed room although shower screen badly fitting and had to mop water on bathroom floor with towel. Corridor was draughty and found door at end of corridor was...

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Thank meandutrips
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Thank you for your review and feedback. If you could give me a call please to discuss that would be great.

Girvan, United Kingdom
Reviewed 5 days ago NEWvia mobile

I visited lochside for what was supposed to be a lovely spa day with my friend on her birthday. We had excellent spa treatments and enjoyed ourselves in the thermal suite and decided to go to the restaurant for for lunch. Now, after looking at the menu for a short time the waiter came over to take our order and...

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1Thank kirkla88
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your feedback, if you could give me a call to discuss that would be great.

East Ayrshire, United Kingdom
Reviewed 6 days ago NEW

We went here for my daughter's birthday. Table of 6. The starters were good however when the main courses came 2 of them were frozen, not even slightly warm. I had to walk to the bar to get a waiters attention as they were too busy talking to each other. They then took the 2 plates away and returned them...

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3Thank Chris D
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your feedback and I am sorry to hear about your last meal with us. If you could give me a call to discuss that would be great.

Glasgow
Reviewed 1 week ago NEWvia mobile

Visited here on Saturday for a family wedding. The hotel was lovely, beautiful setting and we thoroughly enjoyed our day. The staff were well mannered and the food was also lovely. We would hope to return in future for an overnight stay.

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Thank Kimberleymc
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your five star review which we will pass onto our team. We have over a hundred and seventy weddings here per year at Lochside and we are very lucky to be situated in a stunning location. We hope to see you again on one of our many excellent leisure packages.

scotland
Reviewed 1 week ago via mobile

Wow , can we say a huge huge thank you to Eddie Johnston manger of this beautiful hotel , due to great management buy Eddie Johnston the staff are just so happy and went out there way for us , from the moment we arrived meeting kitsty at reception was so lovely and attentive, our room was warm, very clean...

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3Thank foxyladyscotland
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your excellent review which we shall share with the team. It was good to speak with you and we are happy you enjoyed your stay with us. Our team cant wait for you to come back too! See you soon......

Glasgow, United Kingdom
Reviewed 1 week ago via mobile

Had bought my man a voucher for DBB from itison for Christmas n visited in March. Following a beautiful drive from Glasgow, we were upgraded to a superior room which was gorgeous, clean and stylish as well as being quiet, with a beautiful view from our small terrace. A wee pre-dinner drink in the lounge was followed by a delicious...

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3Thank Michelle A
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your excellent review which we shall share with the team. Our garden suites are very sought after with their excellent views and decor to the highest standard. Our scallops and after eight dessert is one of our many excellent dishes on here at Lochside and are often cited by our guests. We do hope to...

Kilmarnock, United Kingdom
Reviewed 1 week ago via mobile

My wife and I stayed here for one night DB&B. We upgraded to a garden suite which was worth it. The hotel is fresh, the suite was well appointed and the evening meal was excellent. The staff were attentive. The breakfast was freshly cooked to order, in fact I had extras it was that good. We left feeling we got...

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2Thank Stuart F
RAD-Hotel-Group, Manager at Lochside House Hotel & Spa, responded to this review

Dear Guest Many thanks for your five star review which we shall share with the team. Thank you for choosing us to celebrate your birthday and we hope to see you back again soon on another of our excellent deals we have on the go here at Lochside.

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Set within 20 acres of land and overlooking two Lochs to each side, the hotel boasts magnificent views of the surrounding countryside and local 9 hole golf course. Lochside House Hotel is ideally situated for people wishing to tour Ayrshire and the outlying districts and also for those who would like to indulge themselves in The Spa at Lochside. The hotel was taken over in 1999 by Robert and Vivien Kyle and was extensively extended and refurbished to achieve a Four star rating from the Scottish Tourist Board. ... more   less 

Additional Information about Lochside House Hotel & Spa

Address: Nr New Cumnock, New Cumnock KA18 4PN, Scotland
Region: United Kingdom > Scotland > Ayrshire > East Ayrshire > New Cumnock
Price Range: €113 - €189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lochside House Hotel & Spa 4*
Number of rooms: 35
Reservation Options:
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Also Known As:
Lochside Hotel New Cumnock
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Questions & Answers

Here's what travellers have asked, with answers from Lochside House Hotel & Spa staff and other travellers.
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Questions? Get answers from Lochside House Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms are reasonably quiet but not next to delivery bay.”
 of 5 bubbles iancR5598SK, 13 Mar 2017 | Read review
“Request a garden room if you like some outside space”
 of 5 bubbles K3046VQsandrab, 28 Feb 2017 | Read review
“Fantastic Location”
 of 5 bubbles H268KClindab, 20 Feb 2017 | Read review
“For larger groups choose the lodges 5*”
 of 5 bubbles karen19902014, 8 Feb 2017 | Read review
“the garden suites are amazing”
 of 5 bubbles BrianR321, 17 Jan 2017 | Read review
5 of 5