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Grand Jersey Hotel & Spa

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Grand Jersey Hotel & Spa
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1,480 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Jersey Hotel & Spa
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Showing 1,439: English reviews
London
Level Contributor
98 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 April 2015

We were lucky enough to stay in the top corner suite of the hotel and enjoy the magnificent views of Elizabeth castle. The bed was one of the most comfortable I have ever slept on so we were super relaxed.The staff are all very friendly and helpful and the buffet breakfast is a feast. We didn't have any treatments but... More 

Helpful?
2 Thank Eva B
Reported, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Eva Thank you for your review of the hotel. I am delighted that you enjoyed your stay. The Castle Suite is a very special room. Thank you for your positive comments about the bed and the spa area. The good is that we have improved the breakfast even more. We look forward to welcome you back to the hotel... More 

Crewe
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 April 2015

We have stayed here twice in May 2014 and 2013. Loved the hotel and has a great spa. Excellent location for exploring the island via public buses and St Helier shopping. The staff, food and room quality was excellent and would recommend this hotel. The only downside is the hotel is on a very busy road but that can't be... More 

Helpful?
2 Thank Michelle J
Reported, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Michelle Thank you for the review, I am pleased that you enjoyed your stay. The Spa is great. We are in the main centre of the island and there is a busy road near the hotel, I hope that didn’t disturb your stay too much. I hope you have the chance to come back for a third visit soon.... More 

Shrewsbury, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 April 2015

The staff were very friendly, and extremely helpful, pity hotel didn't match this. Hotel needs total refurbishing. We had deluxe sea facing double room with ill fitting windows which we padded with toilet paper and left towels on window sill to mop up rain water. Room was drab and dreary, interior designer wants sacking. No extra facilities to much cheaper... More 

Helpful?
3 Thank John D
Reported, General Manager at Grand Jersey Hotel & Spa, responded to this review

Dear John Thank you for your review of the hotel. I believe met during your visit and discussed the price of your room. I did feel that you were satisfied after the meeting. I am pleased that you like the team, that’s very important aspect of any stay. I am sorry that you didn’t enjoy the hotel so much. Our... More 

Crawley, United Kingdom
Level Contributor
121 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 March 2015 via mobile

Short break away from work. This hotel was very relaxing. Well kept and had some lovely facilities. The pool, sauna and steam room were excellent. Our room which was a classic standard room was nice, the bathroom lovely but the room was hot and the air con didn't work, the TV remote was broken and so would just flick channels... More 

Helpful?
1 Thank Chris S
Farnham, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2015

Returned after a very enjoyable stay in March last year. Both my wife & I once again experienced a great stay. The welcoming staff,dining staff & bar staff were all very professional. Happy smiling service is to be welcomed. Room (Park view deluxe) was comfortable & clean & had a side view of the coast.Only criticism was finding the hot... More 

Helpful?
Thank Roderick D
Sheffield, United Kingdom
Level Contributor
150 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 31 March 2015 via mobile

Just returned from our fourth visit to the Grand but our first since the recent takeover by Handpicked Hotels. Was a bit worried that our previous wonderful experiences staying in the Grand may not be realised. Worry not! The Grand remains the same supremely comfortable and well managed hotel, with a first class team of staff. From the minute we... More 

Helpful?
Thank Sindy7
London, United Kingdom
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 March 2015

We stayed at The Grand last weekend whilst on Jersey and it was a great choice. From the moment we arrived, we received a warm welcome and our room was ready - impressive considering it was 9.15am. Nothing was too much trouble for the staff and the Concierge were particularly helpful when it came to parking the car. The rooms... More 

Helpful?
1 Thank winstanleyed
Glasgow
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 March 2015

Stayed at the Jersey Grand 17th/21st March this year with 16 family and friends celebrating my daughter's 30th birthday. We booked 10 months in advance and secured a fabulous deal on deluxe twin rooms (park view) 4 nights bed & breakfast £304 £152 per head. The rooms are beautiful and spotlessly clean, complimentary tea coffee bathrobes slippers and toiletries all... More 

Helpful?
2 Thank Rita C
UK
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 March 2015

We stayed recently and had a very nice time. The room was clean and spacious, staff very attentive, bed comfortable, and left feeling relaxed. Not sure it is a full on 5 star establishment, but that didn't spoil things. Car parking is tight. Location is excellent as on the seafront and only a short walk into to St Helier.

Helpful?
Thank mhedleyrob
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 March 2015

Had a pleasant few days in the Grand staff attentive BUT in my opinion not 5 star accommodation, room small with poor lighting stains on curtains tare to throw on the bed, basic tea and coffee facilities provided no 5 star luxury!! Breakfast nothing special cold scrambled eggs greasy fried eggs and bacon. I think this hotel is 3 star... More 

Helpful?
Thank Shaw200

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 

Additional Information about Grand Jersey Hotel & Spa

Address: The Esplanade, St Helier JE2 3QA
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: €109 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier
Hotel Style:
#2 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#5 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
#12 Family Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Grand Jersey Hotel & Spa staff and other travellers.
11 questions
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Questions? Get answers from Grand Jersey Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a sea view room, which was very nice.”
 of 5 bubbles amandamU3166YD, 22 Nov 2016 | Read review
“AC can't be turned down below 19°C. Avoid Room 104, AC plant outside the window will keep you awake!”
 of 5 bubbles DebTriff, 20 Nov 2016 | Read review
“Front of house Sea view.”
 of 5 bubbles Yoshipup, 31 Oct 2016 | Read review
“Room with a view was lovely. Tide coming in and out. Lit up of an evening.”
 of 5 bubbles BevHowarth, 24 Oct 2016 | Read review
“go elsewhere”
 of 5 bubbles 65richard, 24 Oct 2016 | Read review
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