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Best Western Royal Hotel

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Best Western Royal Hotel
Best Western Royal Hotel
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773 Reviews from our TripAdvisor Community

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Showing 671: English reviews
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Holt, Norfolk
Reviewed yesterday NEW

Stayed for 4 nights with friends on a package deal. The Hotel was everything we could have wanted. Rooms and bathrooms well equipped and spotlessly clean. We ate in the restaurant on our first night and the food and service was second to none. We would have eaten there again but had found an Italian restaurant which we wanted to...

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Thank BJS220
Jersey, United Kingdom
Reviewed 2 days ago NEWvia mobile

We had a celebration Mother's Day lunch and were not disappointed. Friendly and efficient staff, a great menu and beautiful food. Well done Royal Hotel! This must have been our fifth year at the Royal and, if anything it gets better every year.

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1Thank familyleruez
Swansea
Reviewed 3 days ago NEW

We got this hotel as part of a package holiday with Concord ferries, Was not to sure what to expect but it was a very comfortable place, room was clean staff were helpful and pleasant, and breakfast was delicious. would recommend the hotel for any traveller.

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Thank Giggles360
Reviewed 14 February 2017 via mobile

Very quick check in which i was happy with as the queue at reception was longer than you would expect ! Good food and drink in the bar with efficient friendly staff. Room was clean and comfatable. Very handy that it had a door to the dun terrace.

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Thank Ray H
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are a popular branded town centre hotel and are delighted that you and your friends enjoyed your stay. Thank you on behalf of our team of staff for your kind comments. The Royal has seen considerable investment again these past months. A significant number of bedrooms have been upgraded in keeping with our rolling program of investment throughout the...

West Sussex
Reviewed 26 January 2017

Excellent two weeks at this hotel, nothing was too much trouble for all members of staff especially Mariusz the Manager, Maria and Edwaurd waiter and waitress. All our needs were met throughout the whole period we were there. Room was spotless and cleaned daily,we did have a small leak in the bathroom which was rectified immediately by us being moved...

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Thank suebeach11
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Your thoughtful review is appreciated. We hope that we may be able to accommodate you on a future visit. Our staff are delighted with your kind words and proudly hold a Gold level Investor in People Award which is the highest level awarded and is rare in a hospitality business nationally. Over the past month we have been refurbished a...

Edinburgh, United Kingdom
Reviewed 18 January 2017 via mobile

I had the most wonderful "room", on this occasion, and I enjoyed my time in both the room & the hotel's public areas (not that I have ever had a bad room in this hotel) Everybody is engaging, from checking in to checking out. If you engage, the team will certainly reciprocate.

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Thank Stuart M
Carlisle, United Kingdom
Reviewed 15 January 2017 via mobile

We had our company Xmas party here in January, although Xmas 2016 was well and truly over the hotel had the function room decorated with festive things. The menu offered was tasty although lacking a little in portion size. The menu contained both traditional Xmas fare as well as some other tasty things. Staff were efficient, food was good. The...

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Thank Mark D
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your kind feedback. We are pleased that you marked us as very good overall. It is great that you liked the function room and the food on offer and your comments have been noted by our team. Thank you once again and we hope to welcome you back very soon.

Reviewed 30 December 2016 via mobile

Stayed at the Royal for 5 nights over Christmas. Excellent food a bit slow on 25th but still very good. Staff were always helpful and nothing to much trouble. Only downside was a table of 10 on Christmas Eve who moaned that the 1 man singer was to loud only guests in the room who thought this way.

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Thank Robert S
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

We are delighted that you found our catering to be excellent over the Christmas period. Thank you for this valued feedback and for choosing to stay with us at the Royal. Our staff very much appreciate your kind comments. We hold a Gold level Investor in People Award and as such our staff are very much valued here at the...

London
Reviewed 29 December 2016

Stayed here for five days over the Xmas period,the staff were fantastic,nothing was too much trouble.The food was excellent and so much choice ,the service was great ,it was Xmas the restaurant was full so things took a little longer but the lunch was worth the wait, we weren't there to hurry.We have previously stayed at other hotels in St...

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2Thank Glynis P
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

Thank you for your kind and thoughtful comments. We are delighted that you enjoyed a wonderful Christmas at the Royal. We are proud of our Island hospitality and are pleased that you would recommend us following your in-house stay. Our team at the hotel take great encouragement from your feedback. In addition to almost 300 Christmas lunches being served we...

Reviewed 27 December 2016 via mobile

10 of us went for lunch on Christmas day and the main course was inedible. Ruined Christmas and caused arguments. How can a hotel get it so wrong especially on the most important day of the year! We complained and will be speaking to the general manager tomorrow

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3Thank JackieVidegrain
ManagerJersey, Manager at Best Western Royal Hotel, responded to this review

This diner has been contacted directly and whilst our opinions may differ regarding aspects of this review, matters have been resolved amicably.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Seasons Restaurant
Seasons Restaurant
Cuisines: British, Contemporary
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
One of the principal hotels in Jersey, the Best Western Royal Hotel is ideally located only minutes walk from the quality pedestrian shopping areas of St Helier. Equally suited to the leisure or business traveller, this attractive 89-bedroom hotel also boasts suites, rooms with balconies and 'four poster' bedrooms; AA Rosette restaurant and informal bar; Large rooftop terrace. Graded 3 stars by the AA. Parking is available but is limited to 16 spaces. ... more   less 

Additional Information about Best Western Royal Hotel

Address: David Place, St Helier JE2 4TD
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: €113 - €194 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Royal Hotel 3*
Number of rooms: 89
Reservation Options:
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Also Known As:
Best Western St Helier
St Helier Best Western
Best Western Royal Hotel Jersey/St Helier
Hotel Style:
#4 On the Beach Hotel in St Helier
#11 Business Hotel in St Helier
#14 Romantic Hotel in St Helier
#14 Family Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Royal Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Patio rooms on the first floor very spacious”
 of 5 bubbles 436glynisp, 29 Dec 2016 | Read review
“Rooms away from the streetside are quieter”
 of 5 bubbles AMuk16, 12 Dec 2016 | Read review
“I know there were better rooms but as it was a darts tournament I think it was luck of the draw”
 of 5 bubbles Juliet18064, 15 Nov 2016 | Read review
“Attempt to secure one out of earshot of the 3 aircon generators!”
 of 5 bubbles deborahw580, 31 Oct 2016 | Read review
“All seem ok but one overlooking the terrace is a good choice”
 of 5 bubbles kencom, 25 Oct 2016 | Read review
5 of 5