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Crowne Plaza Knoxville

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489 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Columbia, Missouri
Reviewed 31 October 2016

So for carrying the Crown Plaza name, this place felt more like a Ramada inn. The rooms were dated, the walls were paper thin, and above my toilet there was an air vent, if I stood on the toilet I could see into the next room, which I found out when the other rooms bathroom light was on at night....

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Helpful?
1Thank Nick P
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Nick P, Thank you for your recent review of the Crowne Plaza Knoxville. We apologize for the issues you mentioned in your feedback and will pass them along to the coresponding departments. Thank you again for your comments and we hope to have the opportunity to welcome you back for a better stay in the future. Safe travels, Guest...

Hermosa Beach, California
Reviewed 30 October 2016

Nice hotel for the price in Knoxville. Room size was pretty good, large flat screen tv, updated and modern bathrooms. The bed was very comfortable. Staff was nice and helpful. Breakfast buffet on the 2nd floor was decent. Location in downtown Knoxville was perfect for my stay.

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Helpful?
Thank TravelingFromHermosa
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear TravelingFromHermosa, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear about your fantastic service, location and room experience with us and we hope to welcome you back soon. Safe travels, Guest Service

Saint Augustine, Florida
Reviewed 23 October 2016

The Knoxville Crowne Plaza was very comfortable and accommodating for my week long stay. The bed was great, so relaxing; I also enjoyed the amenity lotions and oils they provide you. The location is very centralized and right next to Market Square for great eating and shopping!

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Helpful?
Thank Chris C
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Chris C, Thank you for your wonderful comments and 5 star review of the Crowne Plaza Knoxville. We greatly appreciate your feedback and look forward to welcoming you on your next visit to town. Thank you, Guest Service

Ulverston
Reviewed 18 October 2016

The hotel itself is great. Nicely maintained, good rooms, great bed, spotlessly clean and in a fantastic location in central Knoxville. It's the staff that are the issue. I've stayed in hotels with rude, unhelpful staff before and this certainly isn't the issue here. Although in some respects that would be easier to deal with. No, the problem I had...

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Helpful?
Thank parlow
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Parlow, Thank you for taking the time to leave us your detailed review of the Crowne Plaza Knoxville. We apologize for the issues you had with our normally professional staff team. We will immediately address your complaints with the service team and hope to welcome you back to a better stay in the future. Thank you, Guest Service

Wrexham, United Kingdom
Reviewed 16 October 2016

Fantastic hotel for location in central Knoxville for bars and restaurants on market square.The hotel staff were very friendly and kind and they couldn't do enough for ourselves on our stay. Nothing was to much trouble when we asked for anything and we would go back again to this hotel and would highly recommend this hotel.

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1Thank mike e
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear mike e, Thank you for taking the time to leave us your great review of the Crowne Plaza Knoxville. We appreciate your kind comments and are delighted to hear you had an enjoyable stay at our hotel. We hope to welcome you back to the Crowne Plaza on your next visit to town. Thank you, Guest Service

Los Angeles, CA
Reviewed 14 October 2016

Perfectly located in the downtown area with lots of walkable restaurants and small shops within two - three blocks. Hotel is nice; not great. Guest rooms are standard sized as are the bathrooms. They do load you up with lots of towels which is very nice. Wi-Fi worked very well. Hallways are very noisy. Breakfast buffet is not special. Overnight...

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Helpful?
Thank SamanthasDad
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear SamanthasDad, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We appreciate your kind comments however would like to apologize for the hallway noises you mentioned. We understand how frustrating it can be and appreciate your patience. Thank you, Guest Service

Milwaukee, Wisconsin
Reviewed 12 October 2016

Stayed for 2 nights for business. Very nice hotel, my room felt remodeled recently. Friendly staff, great location in center of Knoxville. Close to food and night life. Nice workout facility. Definitely staying here on future business trips.

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Thank Will B
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Will B., Thank you for taking the time to leave us a kind and thoughtful review of the Crowne Plaza Knoxville. We appreciate your feedback and are pleased to hear you had an enjoyable stay. We hope you'll stay with us again the next time you're in Knoxville. Thank you, Guest Service

Talkeetna, Alaska
Reviewed 10 October 2016

Stayed here for a weekend family gathering to celebrate a wedding. Location is great being close to Market Station which offers lots of shops and dining within easy walking distance. Staff at the hotel very nice and helpful. Hotel itself could you just a bit more TLC. We enjoyed our stay, including yummy morning breakfasts. Would stay here again.

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Helpful?
Thank Shirley A
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Shirley A, Thank you for your wonderful review of the Crowne Plaza Knoxville. We appreciate your feedback and will forward your comments along to the proper departments. Thank you again and we hope to welcome you and your family back again soon. Guest Service

Taormina (Me)
Reviewed 9 October 2016 via mobile

I stayed one night en route another destination. The lady at reception was friendly,efficient and helpful in suggesting options for my evening meal and for close by attractions. My room was quiet,clean and comfortable. I loved the Repose kit in the bathroom - great to use after a long day's travel. The Summit Breakfast Buffet offered a wide choice of...

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Helpful?
Thank Daphne O
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Daphne O, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you found the rooms, service and amenities to your liking. We hope to welcome you back for another visit to Knoxville soon. Thank you, Guest Service

Reviewed 8 October 2016

My husband and I have stayed here numerous times and the quality of service and cleanliness have always been consistent. The staff are always willing to help, our room has always been pristine. The on site restaurant has great food. Indoor pool always clean. The hotel is a very short walk to Market Square where there are numerous restaurants and...

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Helpful?
Thank BrendaGI12
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear BrendaGI12, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you continue to find the rooms, service and amenities to your liking and enjoy the ease of our downtown location. We hope to welcome you back for another visit to Knoxville again soon. Thank you, Guest Service

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Region: United States > Tennessee > Knoxville
Price Range: €107 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Knoxville staff and other travellers.
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Questions? Get answers from Crowne Plaza Knoxville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High up rooms have nice views.”
 of 5 bubbles QQ1234, 16 Nov 2016 | Read review
“Back of hotel”
 of 5 bubbles mikee142, 16 Oct 2016 | Read review
“Upper floors have great views of downtown”
 of 5 bubbles BrendaGI12, 8 Oct 2016 | Read review
“get one not facing Market Square or the front. It cuts down on the noise.”
 of 5 bubbles 989jerryy, 28 Sep 2016 | Read review
“Odd numbered rooms face TVA bldg and Market Square.”
 of 5 bubbles gottafly2stsomewhere, 12 Sep 2016 | Read review
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