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Extended Stay America - Knoxville - West Hills

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Extended Stay America - Knoxville - West Hills
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79 Reviews from our TripAdvisor Community

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Showing 78: English reviews
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Reviewed 2 days ago NEWvia mobile

Worth it. There is absolutely amazing value in this place for the price there is a kitchen with a refrigerator and a stove with an actual oven which is shocking and also it's freshly remodeled. Always kind-hearted people that work here.

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Thank Daniel D
Kansas City, Missouri
Reviewed 3 weeks ago via mobile

I travel almost constantly for my job so Im pretty familiar with most hotel chains. I dont have a favorable view of this chain but this location did change that a little. First of all, the housekeeping & maintenace staff here were literally top notch. Hats off to you ladies & gents because you are providing friendliness & service on...

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Thank 816beachgirl251
Johnson City, Tennessee
Reviewed 28 January 2017

We had a large group stay at this hotel over the weekend. No one enjoyed their stay. The walls were thin, and a barking dog woke several of our members up very early. The breakfast provided guests with the bare-minimum - coffee, muffins, snack bars, and instant oatmeal. No coffee was provided during the day or in the rooms. If...

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Thank USAtemples
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about the cleanliness of the rooms; however, we apologize that a barking dog woke some of the people in your group up early in the morning. We also will be more aware of odors to ensure that our rooms do not smell like smoke in...

Reviewed 3 December 2016 via mobile

This place is really good for the money it actually has a lot of homey country character and it's very cozy the only thing is I really do wish it had an elevator and a bigger parking lot due to there's only one way in One Way Out but it's perfect for the money.

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Helpful?
Thank Daniel D
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Your feedback is important. Thank you for sharing. We are glad you saved money by staying at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 29 November 2016 via mobile

My husband and I spent Thanksgiving week in Knoxville. This location was easily accessible and had great parking. The rooms were clean! I love the remodeled bathrooms (I stayed here a couple of years ago on business). Much better looking!! Also, they were so awesome to accommodate a first floor request. I have some slight issues with balance and gait,...

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Helpful?
Thank Teresa P
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

It is so rewarding to read you had an excellent experience at our hotel. I am pleased to read you and your husband were well accommodated at our hotel with a clean room and that our convenient location was suitable. Once more, thank you for posting your review. We look forward to having you visit with us again in the...

Hickory, North Carolina
Reviewed 24 October 2016 via mobile

The lady that checked me in was very nice. I will enjoy the full kitchen my room has. If you need kitchen items such as dishes, pots and pans the front office will get them for you. The rooms are very clean and up to date.

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Helpful?
Thank Martitia S
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

The team and I appreciate your remarks. Reading that you found your accommodations suitable and the customer service to par is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Charlotte, North Carolina
Reviewed 9 October 2016 via mobile

My family and I stayed for 3nights & 4days here at the hotel and I must say it started off a little bumpy. We had to walk up the stairs , had to get our room switched due to a breaker issue which lead to us having to walk the stairs again (they don't have elevators) with stinking trash in...

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Helpful?
Thank LaTesha
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We are happy to read your remarks about the staff taking such good care of you. However, we are very sorry that you had an issue with your room and had to relocate to a different one. To make sure this doesn't happen again,...

Marked Tree, Arkansas
Reviewed 19 September 2016 via mobile

We decided at a week before our Anniversary to take a trip to Knoxville and the mountains. Labor Day weekend and got a good rate online. Room was everything we needed, but getting a third floor room was tough with the luggage. The room was very clean and looked like it was remodeled recently. We're planning a return trip around...

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Thank KSPitts
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Thank you for taking the time to share your experience. I am more than pleased to read you were pleased with your accommodations, as well as the rate you paid for them, enough that you would stay with us again with your return for the holidays. Once more, thank you for posting your review. We look forward to having you...

Reviewed 19 August 2016 via mobile

It's newly remodeled and Under New Management and it's definitely worth the price every room has a full-size kitchen with a full size refrigerator and stove with an actual oven it's got a nice new laundry room unfortunately no elevator butt it's convenient you can get to the first or second floor from ground level

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Thank Daniel D
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

Your feedback is very important. I am glad to read you favored our new look from the remodel and the amenities provided in the room, such as the fully equipped kitchen, helped make your stay more suitable. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Benton
Reviewed 31 July 2016 via mobile

This hotel is close to West Hills mall and tons of restaurants. Each room has a full kitchen. There is no ice machine, but you can freeze ice in the full six fridge. There is a laundry and grab and go breakfast, but you have to request things like dishes and coffee maker (free). Our room was recently remodeled, but...

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Helpful?
Thank C. P
Manager_11525, Manager at Extended Stay America - Knoxville - West Hills, responded to this review

We would like to thank you for sharing your experience with us. I'm glad you were able to have a great stay with us. It is great to see that our location near restaurant was suitable for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Knoxville - West Hills

Address: 1700 Winston Road, Knoxville, TN 37919-5526
Region: United States > Tennessee > Knoxville
Price Range: €54 - €71 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Knoxville - West Hills 2.5*
Number of rooms: 72
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Also Known As:
Extended Stay Knoxville
Extended Stay America Knoxville
Knoxville Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Knoxville - West Hills staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for first floor. NO elevator.”
 of 5 bubbles 12ap, 23 Jul 2016 | Read review
“Lower floors as there is no elevator”
 of 5 bubbles TheYTs, 24 Jan 2016 | Read review
“This place should be renamed EXTENDED PAUSE. Because once you walk in, you will briefly pause and get out.”
 of 5 bubbles jime386, 10 Nov 2015 | Read review
“Room 310 on the first floor was good”
 of 5 bubbles Sosto1337, 8 Feb 2015 | Read review
“Not sure there is a tip for that.”
 of 5 bubbles 574candyc, 24 Nov 2014 | Read review
5 of 5