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My husband & I checked into this hotel late after a long day of travel. All I wanted to do is take a hot shower and go to bed. So I went into the shower trying to get some water with no luck, all I...More
This HIE is the usual holiday inn express, with the usual nice rooms, fresh amenities, and those cinnamon rolls on the breakfast buffet. However, I wanted to review Calvin who greeted me upon arrival. Check in was quick, friendly and welcoming, but after that, as...More
Thank Sid H
Response from Holiday Inn E, Front Office Manager at Holiday Inn Express Hotel & Suites Knoxville-FarragutResponded 27 April 2018
Hi Sid H.
Thank you so much for your review, however, I should inform you that I believe you have reviewed the wrong hotel! We do not have a fourth floor or a Calvin. He sounds like a hard worker and I'm so glad you...More
This hotel stood up to the HIE standard. Quiet, very clean, and excellent service. Stopped here as a halfway point on way to a wedding. Our Kids love staying here as much as we do. The breakfast is nice and the kids love the juice...More
Stopped here for a night on our way down south. Lobby and front desk staff were inviting. Our room was spotless and spacious. Breakfast was good enough for a hotel breakfast. I would stay at more Holiday Inn's if they are consistant in quality and...More
Thank Mandy M
Response from Holiday Inn E, Front Office Manager at Holiday Inn Express Hotel & Suites Knoxville-FarragutResponded 18 May 2018
Thank you for your review of our hotel. I am glad to hear you enjoyed your stay with us. We value your feedback, and appreciate your comments as it helps us improve our customer service satisfaction. We hope you will visit us again.
The experience here was slightly better than average for this product though staff were not particularly friendly. The room was very clean, the bed very very comfortable with wonderful pillows. Breakfast included pancakes as well as the standard cinnamon rolls, eggs, sausage, breads, cereals and...More
Response from Holiday Inn E, Front Office Manager at Holiday Inn Express Hotel & Suites Knoxville-FarragutResponded 22 April 2018
Thank you for your review of our hotel. We are happy you enjoyed your room. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services....More