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MainStay Suites Knoxville

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MainStay Suites Knoxville
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309 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites Knoxville
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Showing 307: English reviews
Phoenix, Arizona
Reviewed 7 November 2015

ODIE and TANGIE were both amazing. Odie took care of the details and Tangie made certain my accomodations were impeccable. I frequent this hotel often and the staff goes above and beyond expectations every time. Shout out to India, Liam and Jeanine as well. Great location, everything you might need is close.

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Thank GeeBHelms
Fairfax, Virginia
Reviewed 1 November 2015

This MainStay Suites is about 5 miles north of downtown Knoxville and is just off the Interstate highway and within walking distance to several restaurants. In short, the location is excellent because hotels and motels in Knoxville tend to be a good distance from downtown and those which are downtown are pricy. For about $93. a night, you get a...

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Thank MaizeBlueVA
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for choosing MainStay Suites in Knoxville, we are so glad you enjoyed your stay. We thank you for such a thorough review with great detail. It is always a pleasure to receive positive feedback. We look forward to your next visit!

Cookeville, Tennessee
Reviewed 31 October 2015

We came to this hotel in a hurry because a hotel we had stayed at the previous night was unacceptably dirty. This hotel was superb for the price! Our room was so comfortable and clean. It had a refrigerator and freezer (full-size), a stove, dishwasher, and practical kitchenette supplies. The bathroom was clean and smelled like cleaning products. The bed...

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Thank Viajero1210
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for choosing MainStay Suites in Knoxville, we are so glad you enjoyed your stay. It is always a pleasure to receive positive feedback. We hope to have you with us again soon and that you had the opportunity to visit some of the nearby attractions.

Reviewed 29 October 2015 via mobile

I had to stay here for a family emergency. This is a great hotel! The staff are incredible! Mainly, Odie and Stephanie at the front desk! They have made a stressful situation a bit more happy! I am so thankful that I found this hotel! It is very clean, friendly, and convenient to all Knoxville locations. I would come back...

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1Thank LaRayne L
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for sharing your experience, your review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We hope your next visit will be even more pleasant than the previous one.

Chicago, Illinois
Reviewed 13 October 2015 via mobile

My wife & I along with several friends stayed here to attend a football game. We were placed in a full-size smoking room which we did not request. Once we asked if we can switch rooms, the front desk rudely told us no. My wife is allergic to cigarette smoke so this was difficult for her the entire weekend to...

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Thank Edward H
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to review our hotel. We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Your reservation was booked online and guaranteed a...

Nashville, Tennessee
Reviewed 11 October 2015

We booked the room month's in advance at a great rate for the Tennessee football game. Since this was a football weekend, they would not allow me to check in at the rate guaranteed and tacked on an additional 40 dollars to the rate claiming that the reservation was only for one person, not two people. We also requested a...

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3Thank John S
Cleveland, Ohio
Reviewed 11 October 2015

My sister and I stayed for 5 days in this hotel and I would go back in a heartbeat. We are very picky and this place did not disappoint at all. The whole hotel looked as though it had been renovated very recently and it was way more beautiful than what you would expect from an extended stay hotel, and...

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1Thank thebeautiful
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for choosing MainStay Suites during your recent trip to Knoxville and for taking the time to share your experience. It is always a pleasure to receive positive feedback from our guests, and we are so glad you enjoyed your stay. We look forward to providing you the same pleasant accommodations and service the next time you are in...

Youngstown, Ohio
Reviewed 7 October 2015

We chose this hotel via a coupon book at the tourist center. We were greeted warmly and feel it was very good for the price. Our room was fine. Clean and comfortable. It is located near good restaurants. Very close to the interstate. We would stay here again.

Review collected in partnership with this hotel
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1Thank Mary C
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for sharing your experience. We are glad you chose us during your short stay in Knoxville. It's truly rewarding when a guest recognizes our staff's efforts. We hope to have you with us again soon!

Reviewed 27 September 2015

We stayed here for the Oklahoma-Tennessee game. I am a bit of a hotel snob. I usually only stay at Hiltons or Marriots, but they jack up the prices of hotels on home football game weekends, so this was both reasonable and comfortable. Plus, there were several Oklahoma fans staying there.

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Thank Angela G
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

Thank you for taking the time to review our hotel. We are delighted to know you enjoyed your stay with us and we were able to exceed your expectations. The principal goal of our hotel is to provide dependable service to all guests at reasonable prices. We hope you were able come down and enjoy our complimentary hot breakfast and...

Memphis, Tennessee
Reviewed 16 September 2015

My husband and I stayed here for a game Saturday. The room was comfortable with a little balcony to enjoy the mountains. The kitchen was rooming and a table that would seat 4. Bathroom was spacious and well stocked with towels. Staff was nice and there was a bus to take us to the game and back. Hooters, Cracker Barrell,...

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1Thank Beenthere69
MainstaySuitesTN565, Front Office Manager at MainStay Suites Knoxville, responded to this review

We thank you for taking the time to sharing your experience during your recent stay at MainStay Suites in Knoxville. We are pleased to know how much you enjoyed your stay. It's great that you were able to enjoy each of our amenities including the football extras such as the shuttle to the game and the privilege of having Starbucks,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The MainStay Suites extended stay hotel is the perfect place to stay during your next visit to East Tennessee make us your home away from home. Our countless amenities and courteous staff are sure to please. All rooms feature Fully equipped kitchens and 32" LCD televisions. Our property features an onsite Laundry facility, 24 hour fitness center and business center. Free parking, Wi-Fi and hot breakfast provided each morning. We pride our self on providing a memorable stay in a favorable way at the Mainstay Suites Knoxville. Our 86 room extended stay hotel is conveniently located 4 miles north of downtown Knoxville, the Knoxville Convention center and the University of Tennessee, also located directly off Interstate 75. Many corporate offices are located within minutes of our property including Sysco, Regal entertainment group, Kimberly-Clark, Pilot flying J, TVA and Y-12. ... more   less 

Additional Information about MainStay Suites Knoxville

Address: 144 Merchants Dr, Knoxville, TN 37912
Region: United States > Tennessee > Knoxville
Price Range: €68 - €108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Knoxville 2.5*
Number of rooms: 86
Reservation Options:
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Hotel Style:
#11 Business Hotel in Knoxville
#21 Romantic Hotel in Knoxville
#25 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Knoxville staff and other travellers.
3 questions
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Clearfield, Kentucky
West Palm Beach, Florida
over a year ago

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Questions? Get answers from MainStay Suites Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just tell them what you need either by calling ahead or at check-in, and they will do whatever it takes to provide it.”
  • Our new pup, Mitzi, spent her first night at Mainstay Suites Merchant Drive.
 of 5 bubbles Teriwinkle, 7 Feb 2017 | Read review
“I like it - I think you will, too.”
 of 5 bubbles 760lloydw, 21 Jan 2017 | Read review
“Only had one room, no way of knowing.”
 of 5 bubbles sales351, 20 Dec 2016 | Read review
“East side rooms are away from I-75. There are rooms with balconies if you like to be able to open a door/window.”
 of 5 bubbles kellyv780, 13 Dec 2016 | Read review
“Ask for a suite that has a separate living room.”
 of 5 bubbles 996jillb, 6 Dec 2016 | Read review
5 of 5