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DoubleTree by Hilton Hotel Jackson

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Traveller (66)
Room & Suite (22)
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Overview
  • Excellent42%
  • Very good28%
  • Average14%
  • Poor8%
  • Terrible8%
Travellers talk about
“cookies”(113 reviews)
“double tree”(60 reviews)
“breakfast buffet”(15 reviews)
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Jackson
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Jackson
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (861)
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Traveller rating
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347
241
126
74
70
Show reviews that mention
All reviewscookiesdouble treebreakfast buffetroom was cleanthe hotel staffbusiness tripvery nice hotelan older hotelnice stayfitness centerstaff was friendlydefinitely stay here againgreat place to stayparking lottwistaccommodationstennessee
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1 - 5 of 858 reviews
Reviewed 4 days ago

This was a very good facility for our group meeting. Restaurant seemed somewhat short staffed during our stay. Rooms were comfortable. Wake up call did not occur. Front desk was friendly. I would recommend for any group.

Review collected in partnership with DoubleTree by Hilton
Thank Larry M
Hotel's Favourite
Reviewed 4 January 2018

Really enjoyed walling into this lobby it had a feel of comfort for me. The desk staff made sure we had everything we needed. The surprise was the restaurant and staff really who made our one-night stay so enjoyable. Thanks Victoria and Brooke for making...More

Thank Tom T
Response from Ginger M, Manager at DoubleTree by Hilton Hotel JacksonResponded 9 January 2018

Thank you for responding to our survey. We are happy to see that your stay was an enjoyable stay. We want to thank you for staying with us and we look forward to your next visit. Sincerely, GM

Reviewed 5 days ago

Really horrendous meals for a major family event. Was embarrassed to let my family eat there. If this is representative of the restaurant food, do not eat there. If you want a clean hotel, with good facilities and great staff, this is the placeMore

Review collected in partnership with DoubleTree by Hilton
Thank duncanshields
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded yesterday

Thank you for taking the time to let us know about your stay. I deeply apologize for the experience you had with our restaurant. I will make sure our GM is aware of this situation. I am delighted that you enjoyed the hotel and what...More

Reviewed 2 weeks ago via mobile

We stayed in rooms 531 and 534. Both were fine. Clean! The 2 bedrooms had full size beds. Our room faced the parking lot and there were no noise issues (I travel with earplugs). We received passes for free breakfasts being Hilton Honors members. Our...More

Thank Ilovegwtw
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 2 weeks ago

Thank you for taking the time to le us know about your stay with us. I am so glad you found our hotel to your liking. We are actually going to be upgrading our carpets this summer, which we are very excited about. We look...More

Reviewed 3 weeks ago

I am very picky about hotels. The money spent here was a waste. I don't mind spending more if it is clean,friendly,and worth it. The Double Tree in Jackson Tn is horrible. VERY DIRTY AND OLD. Carpets are filthy as well as walls mirrors and...More

Thank Karen W
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 3 weeks ago

Thank you for taking the time to let us know about your stay. I do apologize for the bad stay you had with us. We will be looking into the issues you mentioned and addressing them. Again, thank you for your comments to help us...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Laundry Service
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$107 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
Room types
Non-Smoking Rooms
Details
Price range
US$107 - US$175 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
Room types
Non-Smoking Rooms
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Traveller (66)
Room & Suite (22)
Dining (8)
Pool & Beach (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
leshave
17 January 2018|
AnswerShow all 3 answers
Response from Ginger M | Property representative |
No I am sorry there is not. All Diamond and Gold Members now eat in the restaurant complimentary for breakfast. I'm sorry.
0
Votes
Lori L
9 February 2017|
AnswerShow all 3 answers
Response from Doubletree731 | Property representative |
Hi Lori L! Thank you for contacting the DoubleTree Jackson. Unfortunately we do not have a spa on property. There are several Day Spa's that we could recommend. We do have a comfortable indoor/outdoor heated pool. Safe... More
0
Votes
Room Tips
"Even with Hilton Honors NOT worth it."
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"Get an outside facing room. Rooms facing the inside of the building will hear all of the pool users noise..."
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"The HVAC was quiet... nice."
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"Avoid the first floor hallway behind the registration desk. Noisy."
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