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Residence Inn Jackson

Residence InnUS$114*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Residence Inn Jackson
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252 Reviews from our TripAdvisor Community

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Showing 252: English reviews
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Atlanta, Georgia
Reviewed 4 days ago NEW

Our stay at this Hotel was less than favorable.   The initial room (#306) was filthy (see attachments), the second room that we were moved to was also filthy and had a bad smell (#218) and consequently,  we ended up going to Walmart to get carpet fresh and Febreez to at least make the room bearable.   We also requested...

1Thank WYATT16624
Bastrop, Texas
Reviewed 2 weeks ago

I almost always stay at Marriott properties and especially Residence Inn's. I have stayed at this property for the last two years on our trip going to Maryland and back home to Texas. The staff is always very nice, but this year the property is looking very run down, the rooms are dirty, with hair and dirt in the corners...

Thank hanova2017
Tulsa, Oklahoma
Reviewed 3 weeks ago

We checked in and after taking a shower I noticed there was dog hair all over the bathroom floor - not a few - a LOT. It was clear they did not clean the floors. Then I went to turn down the bed and dog hair everywhere. There is no way the beds had clean sheets. Then we called downstairs...

Thank Angela W
Heber Springs, Arkansas
Reviewed 4 weeks ago via mobile

I'm giving two stars because some of the staff were awesome. Otherwise, it would be no stars. Where to begin... I had a corner bedroom suite on the 3rd floor near the interstate. It was so noisy. I get that as it was close to the interstate. I hated I could hear people above me and to the side of...

Thank Kat M
Lori M, General Manager at Residence Inn Jackson, responded to this review

Please accept our sincere apologies for the disappointments you encountered during your stay. We take all guest concerns and feedback very seriously and are sorry to hear that your guest room failed to meet your expectations or our own high standards for cleanliness and maintenance. I can assure you that your concerns are being addressed. We hope to have the...

Reviewed 4 weeks ago

This is a very convenient hotel right off the interstate. The staff is friendly and it's very nice - clean and quiet. A couple of exits further west have restaurants and shopping available. They also have a happy hour every afternoon of Mexican appetizers or a chocolate bar, etc. The hot breakfast is an added bonus!

Thank geeluv05
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for the review. It is always nice to hear when a guest enjoys their stay. I am very happy that you were able to take advantage of the Residence Inn Mix. We look forward to seeing you again, and thank you for choosing the Residence Inn Jackson.

Reviewed 4 weeks ago via mobile

My wife and I took the grandchildren on a weekend outing staying the night in Jackson, Tn at this hotel. My wife and I have stayed at this hotel many times over the years for Lane College homecomings. Our stay at the hotel was definitely aligned with the Marriott hotel brand for excellence. The only exception was the dated and...

Thank Dockerydock
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for your feedback both here and on the survey. We are working diligently on the property to address the issues. While we may not be completely where we want to be by your return I feel confident that you will be able to see and experience our hard work. We cannot wait to see you again and thank...

Pleasant View, Tennessee
Reviewed 21 March 2017

First time staying here but won't be my last. Nice clean with very friendly staff. Carol, Ashley and Molly were all personally attentive. Free food was great. Free beer was an unexpected bonus. Room is spacious and spotless. Can't hear traffic or adjoining rooms.

Thank Jeff F
Reviewed 14 March 2017 via mobile

We were there for 4 weeks. The entire stay was awesome!! We never truly felt like we were at a hotel, it felt like our own apartment. We stayed in a two bedroom, the beds were so comfy! Each bedroom had its own bathroom! The room was fully furnished with anything from dishes to paper towels. Housekeeping checks on you...

Thank Sherri K
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for the amazingly detailed review! We are very proud of our hotel and all we offer and we are escpecially proud of our staff here. I am very happy that you enjoyed your stay and were able to continue with your routine as you worked. Thank you again, and thank you for choosing the Residence Inn Jackson.

Reviewed 12 March 2017 via mobile

We were greeted by very friendly staff. Check-in was very easy as well. Our room was large and spacious. We were only there as a stop over on a cross-country trip but the weather was very snowy. The kitchen and living area was very nice incase we were stuck there for an extra day. Fortunately we were able to depart...

Thank leisure9traveler83
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for the wonderful review. I am glad you enjoyed your stay with us and were able to depart as scheduled even with the weather. Hopefully, the next time you stop in Jackson the weather will be warm and sunny. Thank you for choosing Residence Inn Jackson.

Oklahoma City, Oklahoma
Reviewed 10 March 2017

Stayed at this location six months ago . The hotel is newer , I very much enjoy the new layout of Residence Inn . The lobby is nice and the rooms are perfect . The staff at this location was very professional and friendly . WARNING - you will see me again .

Thank Terps007
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for the positive review. We are happy that you enjoy staying with us and we look forward to seeing you again! Thank you for choosing the Residence Inn Jackson. We will see you soon.

87 photos of this hotel

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Bathroom (5)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (5)
Room/Suite (8)
Pool/Beach Area (2)
Dining (3)
Business Centre/Function Rooms (1)
Bathroom (2)
Other (9)
14/05/2017 15/05/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more   less 

Additional Information about Residence Inn Jackson

Address: 126 Old Medina Crossing, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: €129 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Jackson 3*
Number of rooms: 92
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Also Known As:
Residence Inn Jackson Hotel Jackson
Hotel Style:
#3 Family Hotel in Jackson
#4 Business Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Jackson staff and other travellers.
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Questions? Get answers from Residence Inn Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the freeway, and make sure it is clean before you unpack.”
hanova2017, 16 Apr 2017 | Read review
“away from the elevator”
geeluv05, 31 Mar 2017 | Read review
“Get a room on the parking lot side of the building, the interstate didn't bother me but caused one to not be able to sleep.”
702amberb, 6 Feb 2017 | Read review
“Stay somewhere else.”
CharlesC351, 1 Dec 2016 | Read review
“Front side of the hotel, which faces away from I 40”
fred4titus, 1 Dec 2016 | Read review
5 of 5
Residence Inn
US$114* /night
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Prices are for 1 room, 2 adults
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