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Residence Inn Jackson

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#10 of 28 Hotels in Jackson
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn Jackson
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256 Reviews from our TripAdvisor Community

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Showing 256: English reviews
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Rio Rancho, New Mexico
Reviewed 6 days ago NEW

We stay in hotels more than 100 nights a year. This is one of the first that I had to wear ear plugs in order to get a night's sleep because of all of the highway noise. The front desk person was really trying to get us a good room as we are Marriott Platinum members, but I doubt if...

Thank KevinE321
Reviewed 1 week ago NEW

First time to stay at this hotel. I requested a first floor room and was very pleased with the decor and furnishings. They were what you would expect from a higher priced hotel. The room was more of a "suite" than a single hotel room. The kitchen area was small but adequately equipped. Kitchen counters and bathroom vanity was granite....

Thank David G
Enterprise, Alabama
Reviewed 1 week ago NEW

I have been staying in this hotel for over four years. I am a Platinum Elite level member of Marriott. There has been a recent change to the management and the hotel has went from great to poor. I used the mobile check in option and selected my check in time for 4PM. I requested extra soap and lotion for...

Thank kuntays2016
Dallas, Texas
Reviewed 2 weeks ago

We've never stayed in a room anywhere in the world that was so close to a major highway! We couldn't believe they built the hotel in that location. Our window was only 80 to 90 feet away from Interstate 40, the truck noise was unbelievable. On top of that, the a/c unit made a loud droning noise every time it...

Thank atcdave
Atlanta, Georgia
Reviewed 3 weeks ago

Our stay at this Hotel was less than favorable.   The initial room (#306) was filthy (see attachments), the second room that we were moved to was also filthy and had a bad smell (#218) and consequently,  we ended up going to Walmart to get carpet fresh and Febreez to at least make the room bearable.   We also requested...

1Thank WYATT16624
Bastrop, Texas
Reviewed 16 April 2017

I almost always stay at Marriott properties and especially Residence Inn's. I have stayed at this property for the last two years on our trip going to Maryland and back home to Texas. The staff is always very nice, but this year the property is looking very run down, the rooms are dirty, with hair and dirt in the corners...

Thank hanova2017
Tulsa, Oklahoma
Reviewed 6 April 2017

We checked in and after taking a shower I noticed there was dog hair all over the bathroom floor - not a few - a LOT. It was clear they did not clean the floors. Then I went to turn down the bed and dog hair everywhere. There is no way the beds had clean sheets. Then we called downstairs...

Thank Angela W
Heber Springs, Arkansas
Reviewed 1 April 2017 via mobile

I'm giving two stars because some of the staff were awesome. Otherwise, it would be no stars. Where to begin... I had a corner bedroom suite on the 3rd floor near the interstate. It was so noisy. I get that as it was close to the interstate. I hated I could hear people above me and to the side of...

Thank Kat M
Lori M, General Manager at Residence Inn Jackson, responded to this review

Please accept our sincere apologies for the disappointments you encountered during your stay. We take all guest concerns and feedback very seriously and are sorry to hear that your guest room failed to meet your expectations or our own high standards for cleanliness and maintenance. I can assure you that your concerns are being addressed. We hope to have the...

Reviewed 31 March 2017

This is a very convenient hotel right off the interstate. The staff is friendly and it's very nice - clean and quiet. A couple of exits further west have restaurants and shopping available. They also have a happy hour every afternoon of Mexican appetizers or a chocolate bar, etc. The hot breakfast is an added bonus!

Thank geeluv05
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for the review. It is always nice to hear when a guest enjoys their stay. I am very happy that you were able to take advantage of the Residence Inn Mix. We look forward to seeing you again, and thank you for choosing the Residence Inn Jackson.

Reviewed 30 March 2017 via mobile

My wife and I took the grandchildren on a weekend outing staying the night in Jackson, Tn at this hotel. My wife and I have stayed at this hotel many times over the years for Lane College homecomings. Our stay at the hotel was definitely aligned with the Marriott hotel brand for excellence. The only exception was the dated and...

Thank Dockerydock
Lori M, General Manager at Residence Inn Jackson, responded to this review

Thank you for your feedback both here and on the survey. We are working diligently on the property to address the issues. While we may not be completely where we want to be by your return I feel confident that you will be able to see and experience our hard work. We cannot wait to see you again and thank...

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Management photos: Courtesy of the property manager

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Other (9)
04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
The Residence Inn Jackson hotel is the only extended stay property in the area and we offer a choice of studio, one-bedroom, and two-bedroom suites with king or queen beds and modern amenities. All of our suites are designed with separate living and sleeping areas, as well as a fully-equipped kitchen so you can enjoy an apartment-style experience during your visit. We make it easy for you to enjoy a home away from home experience, take care of business while you are away from the office, or just relax in comfort during your leisure trip. Enjoy complimentary Internet access throughout your stay, and conveniences including complimentary grocery delivery service and breakfast each morning!Whether you’re staying with us for a long weekend or for an entire week, you can look forward to a home away from home experience at the Residence Inn Jackson hotel. We put you within easy reach of area work sites, hospitals, event grounds, and attractions. Easily accessible from Interstate 40, we are the only hotel that offers corporate housing and cater to extended stay travelers who are visiting us for business and leisure purposes! ... more   less 

Additional Information about Residence Inn Jackson

Address: 126 Old Medina Xing, Jackson, TN 38305-6520
Region: United States > Tennessee > Jackson
Price Range: €135 - €205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Jackson 3*
Number of rooms: 92
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Also Known As:
Residence Inn Jackson Hotel Jackson
Hotel Style:
#3 Family Hotel in Jackson
#4 Business Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Jackson staff and other travellers.
2 questions
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Questions? Get answers from Residence Inn Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Demand a room on the opposite side of the highway”
KevinE321, 17 May 2017 | Read review
“I always request a ground floor room so I can't comment on the upper levels.”
Y7076XEdavidg, 16 May 2017 | Read review
“Rooms away from the freeway, and make sure it is clean before you unpack.”
hanova2017, 16 Apr 2017 | Read review
“away from the elevator”
geeluv05, 31 Mar 2017 | Read review
“Get a room on the parking lot side of the building, the interstate didn't bother me but caused one to not be able to sleep.”
702amberb, 6 Feb 2017 | Read review
5 of 5
US$217* /night
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Prices are for 1 room, 2 adults
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