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What a dump. Garbage dump that is. Stinks, outdated, and sleazy. If I owned a hotel 10 times better than this one, I would be ashamed to charge more than 10 bucks a night. I wouldn’t be able to live with myself. I would have...More
Date of stay: November 2018
Response from qualityinngermantown, Hotel Manager at Quality Inn & SuitesResponded 26 November 2018
Thank you for the stay at the Quality Inn & Suites, Germantown.
We regret the all-around mess as per your observations.
Guest satisfaction is one of our primary responsibilities and there has been a serious breach.
We shall check and take corrective steps...More
Stay was OK. There were things that could’ve been better and things that could’ve been worse. Internet makes you check in every time and you have to watch a video of somebody zipping up their pants to get on. Out of coffee this morning. Thankfully...More
Date of stay: September 2018
1 Thank HB-KB
Response from CISManager, General Manager at Quality Inn & SuitesResponded 1 October 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
The hotel was clean and in a good area. Check in was fast friendly and smooth. Got into my room a nice size everything worked even had a microwave and fridge so excellent there.
Bathroom was a tad small as sink was out side in...More
Date of stay: June 2018
1 Thank glennb164
Response from qualityinngermantown, Webmaster at Quality Inn & SuitesResponded 30 August 2018
Thank you for choosing Quality Inn & Suites and for sharing your experience.We strive to provide an outstanding experience to our guests all at a great value, and we are delighted to know we accomplished this while you were here. All your concerns...More
I was traveling to the Germantown Tennessee area for business recently. The quality Inn and suites offered an affordable rate in a convenient location at a time when hotel prices were at a premium. I appreciate that. The hotel, however, had almost a mildewy smell...More
First the good: wonderful pillows, comfy beds, great location, clean, and good breakfast that includes fresh fruit.
Negatives: staff roped off lobby so we could not meet as a basketball team, told us we were too loud, rust and bug in our room, can hear...More
Where do I start? About the only positive aspect of my stay at this hotel is that I didn't find any bugs in the bed. Mold around the air conditioning unit. Shower that didn't work. The woman at the front desk said to make it... More
Where do I start? About the only positive aspect of my stay at this hotel is that I didn't find any bugs in the bed. Mold around the air conditioning unit. Shower that didn't work. The woman at the front desk said to make it work you had to "wiggle" the spout on the faucet (not true), I tried everything....
More .... ( OK so Ms Savita you call this a good compliment)
Response from CISManager | Property representative |
Dear Mike P,
We would like to know when you stayed with us and what exactly was the problem that you had with our staff. Ruth and Renauta have been in this business for many, many years and we get lots of compliments on... More
Dear Mike P,
We would like to know when you stayed with us and what exactly was the problem that you had with our staff. Ruth and Renauta have been in this business for many, many years and we get lots of compliments on both staff members. We would like to know what you meant by "indian" not speaking english. All our staff speak english.
We always want to know when a guest has issues with the hotel so that we may have the chance to correct any problems before the guest check out.