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Holiday Inn Express Hotel & Suites Memphis Germantown

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Holiday Inn Express Hotel & Suites Memphis Germantown
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359 Reviews from our TripAdvisor Community

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Showing 358: English reviews
1 review
Reviewed 1 week ago via mobile

We stayed for one night and the service was awesome! The front desk clerk was so sweet and attentive and the food concierge Michelle was awesome too. The breakfast has great variety and was yummy. Very clean facility as well! The bed was comfortable and the parking lot was well lit.

Helpful?
Thank Jessica W
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

I am so glad your experience with us was "top notch". It is our goal to make EVERY guests stay a memorable one and to provide the most excellent customer care possible. Thank you for being loyal to our brand. We look forward to seeing you again soon. Sincerely, Michelle Land Director of First Impressions More 

Mount Juliet, Tennessee
2 reviews
Reviewed 1 week ago

My room was just what I needed for an overnight stay for business! The guest service from every employee was great! Michelle at breakfast was wonderful and made me feel at home! I wholeheartedly recommend this Holiday Inn Express Hotel & Suites!!! I will definitely stay there again!

Helpful?
Thank mfbriggs
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your many compliments and recommendation. We are delighted to serve you and your patronage is NEVER taken for granted. Please visit again...you are always welcome. Sincerely, Michelle Land Director of First Impressions More 

Houston, Texas
1 review
Reviewed 1 week ago

They upgraded our room for free and everyone here is so nice I really like it here and I will miss the great hospitality. The people working here are so nice and helpful they are willing to help and are funny.

Helpful?
Thank Someoneawsome
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

So glad you had a great experience with us. It's our goal to offer the best customer care possible to our honored guests. Please know that your patronage is never taken for granted and you are always welcome. Sincerely, Michelle Land Director of First Impressions More 

Kennett, Missouri
Level Contributor
318 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 1 week ago

I don't think this Holiday Inn Express is remarkably better than others, but I will return to it because the hotel is tucked away from the crowded streets and the noise which is a big plus to me. The front desks personnel were very pleasant and helpful. The bedding is good; the shower is okay; and the breakfasts is typical... More 

Helpful?
1 Thank JMTurnbow
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your candid review of our property. We are tucked away and some of our guests call us their "hidden treasure". It is our goal to make your experience with us a memorable one. Thank you for the recommendation. We look forward to serving you again. Sincerely, Michelle Land Director of First Impressions More 

fisk, mo.
Level Contributor
73 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 weeks ago

3 day stay for business. everything was clean, fresh, and as it should be. breakfast was ok, kinda what you expect from a HIE. bed comfy, nice tv, would stay here again. traffic is less than great at rush-hour, but what can you do?

Helpful?
1 Thank mikekFisk_Mo_
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for taking the time to review our property and for the many compliments. It was our pleasure to serve you. That rush hour traffic is a beast...thank goodness we are well away from the noise. Please come again soon. Your patronage is NEVER taken for granted. Sincerely, Michelle Land Director of First Impressions More 

1 review
Reviewed 4 weeks ago

Nothing but good things to say about this hotel. I stayed 5 nights while visiting Memphis on business and had several chances to interact with staff during that time, particularly Michelle and Jay. Friendly, personable people who went out of their way to make me feel welcomed & valued. It felt like hospitality was something they genuinely enjoyed showing, not... More 

Helpful?
Thank Taylor L
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Your delightful review of our property is much appreciated. Jay has amazing customer service skills and you are absolutely RIGHT..he loves his job. It is our goal to make you feel loved..,just like family, and to exceed your expectations during your stay. Thank you for your recommendation. Please come again. Sincerely, Michelle Land Director of First Impressions More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 weeks ago via mobile

I normally don't write reviews but I had to write one for this particular hotel. Upon arrival which was early for me, Alex made an exception and got a room ready for me so that after I went and visited a friend at Saint Jude I didn't have to come back late at night and unpack. The pool was great... More 

Helpful?
1 Thank Darla P
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your delightful review of our property. We strive daily to offer the best customer care ever. To be noticed for our hard work and complimented is what we strive for. It is always our pleasure to serve you. Please consider this your "HOME" away from home if you are ever in our area again. I am humbled... More 

The Villages
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 October 2016 via mobile

Great facility, fantastic staff and impeccable service. New hotel very close to activities and city hall. Shout out to Michelle. She takes good care of the guests at breakfast. Rooms are nicely appointed and clean as a whistle.

Helpful?
Thank lafnbsilly
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Your kind review of our property is much appreciated. I am humbled by your sweet remarks about me and breakfast. Its a very important part of the Holiday Inn Express experience for our guests to be well fed and loved. Your compliments on the clean rooms have been passed on to our housekeeping staff who do an amazing job everyday.... More 

Kansas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 October 2016 via mobile

This hotel on the surface was about perfect for us. Safe location. Seemingly quiet. Nice employees, great breakfast, the room was clean, great little touches like a Keurig and Bath and Body toiletries. the biggest tv we have ever had in a hotel room. Everything was terrific.. Up until it was time to get some sleep. Then a major issue... More 

Helpful?
Thank SunflowersnKS
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your candid review of our property. I apologize for the rough night you had. Nothing worse than interrupted sleep. I wish you had mentioned it to staff. I know our front desk clerk would have moved you, if possible. Your comfort is absolutely a top priority to us and that includes your good nights rest. Please give... More 

Raleigh, North Carolina
Level Contributor
3 reviews
Reviewed 17 October 2016

We stayed 10/8 thru 10/11/2016. Jay made sure our reservation was right for us, so check in was quick and easy. Thank you so much Jay. We rested well and were very comfortable, which really helped us, since we were in Germantown for a family emergency. Thanks to Michelle also for her attentive and well stocked breakfast bar. We really... More 

Helpful?
Thank familyreviewer2016
nene5663, Guest Relations Manager at Holiday Inn Express Hotel & Suites Memphis Germantown, responded to this review

Thank you for your amazing review of our property. We pride ourselves on the most fabulous customer care ever. Our guests are our top priority and we always strive to offer the best service possible. I am humbled by your compliments. Breakfast is a very important part of our guests day and I want to make sure they leave our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Germantown/Memphis area. Minutes from downtown Memphis, Tennessee, travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 15 minutes from Memphis International Airport (MEM), We are 5 miles south from exit 16 (Wolfchase Mall) and I-40, in Germantown. We offer Southern hospitality at its finest. This Germantown/Memphis area hotel will help you maintain your exercise regimen with our fitness center, swim year round in our indoor heated pool or catch up on work in our business center. We are also within walking distance of many restaurants. Our event space and outstanding service makes Holiday Inn Express Germantown/Memphis Area your preferred place to meet. Our sales director coordinates every detail of your meeting, making us the favorite for wedding, conference, banquet or reunions. Businesses near hotel: AgriCenter, Methodist Hospital Germantown, Baptist Memorial East, Campbell Clinic, FedEX, First Mercantile, Germantown Park business complexAttractions near hotel: AgriCenter, Shelby Show Place Arena, Shelby Farms, Graceland, Wolfchase Mall, Saddle Creek Shopping Center Stay Smart at the The Holiday Inn Express & Suites-Germantown! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Memphis Germantown

Address: 7784 Wolf Trail CV, Germantown, TN 38138-1781
Region: United States > Tennessee > Germantown
Price Range: €108 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Memphis Germantown 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Memphis Germantown
Hotel Style:
#1 Romantic Hotel in Germantown
#2 Business Hotel in Germantown
#2 Family Hotel in Germantown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and other travellers.
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New Orleans, Louisiana

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Questions? Get answers from Holiday Inn Express Hotel & Suites Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Give the hotel an idea of your needs and wants for your stay. Make sure you meet Michelle!”
 of 5 bubbles mfbriggs, 22 Nov 2016 | Read review
“All the rooms are great here it really does not matter”
 of 5 bubbles Someoneawsome, 21 Nov 2016 | Read review
“Very quiet area, no street noise. They are in a secluded area.”
 of 5 bubbles Adult_family2014, 23 Sep 2016 | Read review
“We had a non-smoking room, and you could tell that it was a non-smoking room! Ground floor- slightly larger than your average room!”
 of 5 bubbles m27mascola, 15 Sep 2016 | Read review
“The 3rd floor is quiet”
 of 5 bubbles larrytonib, 7 May 2016 | Read review
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