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Best Western Franklin Inn

968 reviews
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Traveller (35)
Room & Suite (94)
Pool & Beach (29)
Overview
  • Excellent38%
  • Very good31%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
“room was clean”(78 reviews)
“waffle house”(13 reviews)
“an older hotel”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Franklin Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (968)Write a Review
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Show reviews that mention
All reviewsroom was cleanwaffle housean older hotelsmoking roomstay there againpancakesstaff was friendlyoff the highwayup to datecleaning staffhot breakfastfirst floorconvenient locationthe breakfast areayogurtnashville areabw
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11 - 15 of 961 reviews
Reviewed 2 January 2018

BE WARNED - This hotel does not care about its paying customers whatsoever. My husband and I were driving back from Florida to our home in the midwest and had booked this hotel about two weeks in advance (through Priceline). As we were driving through...More

Thank Steverra
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 5 January 2018

Dear Steverra, thank you very much for your valuable feedback. I would apologize for the issues that you had to face regarding your reservations. We hope to hear that you and your husband have recovered now and have reached your destination safe and sound. We...More

Reviewed 2 January 2018

This place was dirty! The bathroom was never mopped or the toilet cleaned. A dirty towel used to wipe off the floor full of black hair was hanging behind the door. Toilet wouldn't flush. Door to the room was stuck and you had to push...More

Review collected in partnership with Best Western
Thank michaelhY3507SE
Response from Best Western F, Guest Relations Manager at Best Western Franklin InnResponded 5 January 2018

Dear michaelhY3507SE, thank you so much for taking your time and reviewing our property. We apologize for any inconvenience caused during your stay with us on your recent trip to Nashville. Thank you for bringing this to our attention and we will use this as...More

Reviewed 2 January 2018

Small rooms, but great value for just sleeping. Very tasty breakfast! Clean room & wonderful staff. Easy access to the expressway. We would be happy to stay there again. This survey requires a minimum of 200 Characters. It is difficult to do.More

Review collected in partnership with Best Western
Thank Wanda F
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded 9 January 2018

Dear Wandas, Thank you very much for your wonderful feedback. We are happy to here that you enjoyed your stay at our hotel. We would love to take this opportunity to extend our gratitude for all the wonderful compliments about the service and the product...More

Reviewed 1 January 2018

We booked our stay thru one of the "they pick your hotel apps". Driving up we noticed that the structure was an external hallway type..."oh well, i thought, win some lose some". It turns out it was win some! At check in, they courteously and...More

Review collected in partnership with Best Western
1  Thank joepan65
Response from Best Western F, Public Relations Manager at Best Western Franklin InnResponded 9 January 2018

Dear Joepan, Thank you for taking time to write a review on your recent stay with us. We are happy to here that you enjoyed your stay at our hotel. We would love to take this opportunity to extend our gratitude for all the wonderful...More

Reviewed 30 December 2017

The room was not clean and it was very cold when we arrived. Bathroom was dirty, it had not been sweeped or mopped, toilet base was not clean, it was very gross. Comforters and sheets had not been washed, they had stains that just needed...More

Review collected in partnership with Best Western
Thank chasingrocky
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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$78 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$78 - US$126 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Franklin
#2 Green Hotel in Franklin
Room types
Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (35)
Room & Suite (94)
Pool & Beach (29)
Dining (1)
Amenities (47)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
18 February 2018|
Answer
Response from gldjbomar | Reviewed this property |
I believe if you have guaranteed your reservation with a credit Card, your reservation will be held for you. You might call ahead and let them know you will be a late arrival. We stay there a couple of times a year and Nick... More
0
Votes
RescueMom73
6 December 2017|
AnswerShow all 3 answers
Response from Best Western F | Property representative |
We, Best Western Franklin are very flexible with check ins. Our guests can check in anytime after 3. Our front desk is staffed 24 hours, for your convenience. Please call us at 615.790.0570, if you have any questions.
0
Votes
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123
Room Tips
"Stay away from this hotel if you want a good room!"
Read review
"Park early parking spaces run out"
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"Go upstairs if you can. No elevator but first floor parking right is infront of your door. Backside much..."
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"Top floor looking out towards the office"
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