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TownePlace Suites Franklin Cool Springs

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Traveller (40)
Room & Suite (32)
Traveller (40)
Room & Suite (32)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
TownePlace Suites by Marriott(R) Franklin Cool Springs is an extended-stay hotel where you can balance work and life as you like, with the comfort, flexibility and affordability you require. Enjoy our on-site 24-hour Fitness and Business Centers make it easy to stay in your routine while on the road. Our pet friendly Franklin accommodations feature spacious hotel suites perfect for business or leisure travel. Ideally located near Cool Springs Galleria, guests can enjoy eateries and shopping within walking distance to the hotel. Just 2 miles from Nissan North America, our spacious guest suites feature a work desk with ergonomic chair, as well as complimentary high-speed Internet access. Feel at home in our neighborhood style suites offering a fully equipped kitchen and plush bedding. Relax and unwind in our indoor pool after a day of shopping in historic downtown Franklin. Guests are sure to enjoy the American Girl Store Cool Springs, the first store in Tennessee, located just outside our door!
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Property amenities
Pool
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Heated pool
Indoor pool
Breakfast Available
Dry Cleaning
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Room features
Suites
Kitchenette
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Microwave
Refrigerator in room
Family Rooms
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
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Reviews & more
135Reviews
86Photos
2Q+A
22Room tips
Traveller rating
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Weekend birthday celebration for a 7 year old who wished for an American Girl birthday. The American Girl package was purchased and hotel staff did not disappoint! After visiting the American Girl store (within walking distance), we checked into the hotel. Friendly front desk sta
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We stayed Sunday night October 28, 2018. Location was ideal for a one-night stay traveling south bound to FL.
Very lovely mall nearby for anyone that might be interested in a girls weekend mall shopping trip.
Also, a Harley Davidson dealership is directly across from TPS (TowneP
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Was in Nashville for an overnight stay for a concert. We really enjoyed this hotel. It was nice, modern, and clean. Conveniently located near the interstate, as well as many shopping areas. Front desk personnel were friendly. Only negative would be that the lady who appear
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Outlandish pet fee, which is not disclosed on anywhere on their website that I could find. When we checked out after a 3 day stay I asked for and received an itemized receipt for our stay and it was as expected, with no charge at all for a pet fee. After I got home the next day I
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Response from Chuck S, General Manager at TownePlace Suites Franklin Cool Springs
Responded 12 Oct 2018
Dear awcraig37, Thank you for taking the time to review your past stay with us. We are sorry our pet policies caused you disappointment following your checkout with us. We have shared your concerns with our Team and determined the best way to respond and let others like yourself better understand our policy regarding pets is to describe it below: As a TownePlace Suites by Marriott, our webpage has a pre-set layout similar to our other sister Marriott affiliated hotels. Once on our home page, if you scroll down @ ¼ page, you will see an area title “Key Amenities.” Within that framework is a box titled “All Hotel Details.” With 1 click, you will see “Pet Policy,” as well as, other items many guests like yourself may be looking for. It includes our “$100 USD non-refundable sanitation fee.” If that page does not give you all the information you need, we always recommend calling us directly for clarifications or questions. For our guests travelling with pets, we request that you let us know when making the reservation, and require you let us know before checking in. At check-in when you have made it known that you have a pet(s) with you, one of our Guest Service Agents will hand you a “Pet Acceptance Agreement” to read and sign. This document details all policies we have in place. Items like what is the cost, where is the best place to take your pet for relief, and what to do when your pet is in the room but you are not? etc... In this way, you become fully knowledgeable before your stay begins. We then post this charge at arrival. It is a 1-time charge, no matter the length of your stay and will also include our state and local taxes. That amount currently will equal $117.75. In the event that we are not notified upon arrival and later discover a pet has occupied a room after a checkout has occurred, that is only time this charge will apply after checkout. And lastly, to best explain the cost of our sanitation fee, a little more explanation is needed. First, the TownePlace Suites is an extended stay hotel brand. That means that a large percentage of our guests stay with us anticipating each stay will be 5 consecutive nights or more. This 1-time charge applies to all pet rooms whether your stay lasts for 1 night or many months. Compared to other brands, this is different as many will charge a nightly rate and/or may vary their charges based on a per pet basis. It is also important to note that we are pet friendly in every room of the hotel. This is also different than others that decide to only designate specific floors for your pets and/or their least desirable room types and locations. We are able to manage this way because of our Pet Extraction Program: Following the checkout of a pet room, all sleeping, bathroom and kitchen linens in the Suite are bagged and removed from the room. This includes additional items like the shower curtains and liners, pillow protectors, bedskirts and even kitchen wash clothes and the like. All items are cleaned before being brought back to the room and re-installed. All kitchen bowls and smaller dishes are washed/sanitized, just in case they were used for a prior pet. We then vacuum the room, complete a detailed carpet cleaning with our on-site and professional equipment, (including under the beds), and then follow up with another vacuuming. We close this process with a Management Inspection before the room is put back in service and the go ahead is given that the Pet Extraction is now complete. This Extraction process takes no fewer than 8 hours and sometimes will move into a second day to make sure we provide a clean and ready room for our next arriving guest. Again, my apologies for your disappointment, and for the length of this reply. I hope it will shed light on our policies and educate other viewers. Chuck Smart, General Manager
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We stayed here on Labor Day weekend and the hotel is nice and a great location. The rooms were nice and clean and had nice amenities like a fridge, dishwasher, and small stove top. Plenty of towels too. The breakfast was very good also. The only improvement I would recommend is t
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Every time a sleeper moved on the sofa bed, the motion transferred to the king size bed. #design
Full Kitchen
King bed
TownePlace Suites Franklin Cool Springs
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Is there a designated area outside that is fenced for dogs?
There is a good amount of grass and we also have a station that provides clean-up baggies, but we do not have a fenced in area. Chuck Smart General Manager TownePlace Suites Franklin Cool Springs
0 votes
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Do the double queen studios have a couch or upholstered chair or just the dining table and chairs?
Hello! Our double queen rooms have the dining room table for four and an upholstered chair. I hope that will help with your decision. Please reach out if you have any further questions. Thank you, Deci Arce General Manager
1 vote
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"Could hear footsteps from room above so would recommend 6th floor"
"We were on 6th floor. We tend to like higher floors because there's never anyone walking overhead."
"Perhaps request a room that doesn't face freeway"
"Book early and get a double queen ;) or better yet, stay at the Hilton Garden Inn or a VRBO/HomeAway property."
"American Girl Package"
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PRICE RANGE
US$139 - US$220 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
120
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