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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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886 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs
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Showing 884: English reviews
Dallas, United States
Reviewed 1 week ago

I visited here for a work interview. The area is convenient and very clean as well as the amenities in the hotel were quite suitable. There is also rental car offices located in the hotel which I thought was nice. The only thing I could have asked more was better sleep accommodations and internet connection. There was nothing wrong with...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 929katrinap
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

929katrinap- Thank you for your review. I am happy to see that you enjoyed your stay with us and we really appreciate your business. I hope the interview worked out the way you wanted it to. Thank you again and we hope to see you again soon!

A TripAdvisor Member
Level Contributor
16 reviews
9 hotel reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

My husband and I decided to go with a embassy suites since we've never stayed in one before. The hotel is a little dated but it wasn't shabby. We got to our room and noticed some updates but a lot that needed to be updated as well. The room was good for just a night. The complimentary snacks and drinks...

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Thank A TripAdvisor Member
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for your review. I am happy to hear that you enjoyed your stay with us and found all of our amenities to your liking. We appreciate your business and hope we can welcome you back to the property soon.

Rochester, New York
Reviewed 2 weeks ago

We found this hotel to be unprepared when large groups are in attendance. There was not enough staff for the breakfast or in the dining room for lunch. We were staying for a couple of days and found that our room was not cleaned until very very late in the day. Additionally, the hotel was like a sauna, very hot...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Needleart
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Needleart- Thank you for your review. I apologize that you did not feel that your stay was excellent. We really enjoy hosting the Needleworks convention and received so many more great comments this year than ever before from the group. I apologize that you do not feel the same way. We did everything in our power to make sure that...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Location is so so. Easy parking, drive everywhere, 5-10 mins from mall, Whole Foods, restaurants. Front desk never overly friendly. I am a diamond member and only stay here because other hotels in Nashville are booked up. Such growth here they need more hotels. Rooms are clean, but dark. They need better lighting. When I get a chance I stay...

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Helpful?
Thank GolfandTravel007
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Golfand Travel007- Thank you for your review. We pride ourselves on always going the extra mile for our guests and I apologize that you did not get that impression from the team. We value your business and hope you will stay with us again and see the difference our great team can make on your stay.

Little Rock, United States
Reviewed 2 weeks ago

Excellent place to stay. Easy to access. Restaurant food was wonderful. Ask for Jan as your server in the restaurant. What more can I say - overall time spent there was over the top. The venue is another plus since we were there for a buyer market of the products we offer in our retail shop.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ann T
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Ann T- Thank you for your review. I am pleased to see that you really enjoyed your stay with us. We love having you guys and we look forward to seeing you again next year. Thanks again for the great review.

Pawtucket, United States
Reviewed 2 weeks ago

Comfortable and courtesy is at the top on my list. Both are definitely satisfied with my stay at Embassy Suites in Cold Springs. Easy access to highways, getting into local shopping areas and the staff is helpful on all levels.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 346dalea
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

346dalea- Thank you for the great review. I appreciate your comments and will share them with the team. I am so pleased that we were able to exceed your expectations and we look forward to welcoming you back on your next stay with us.

Mobile, Alabama
Reviewed 3 weeks ago

Everything was great, just get your water and drinks from the vending machines not the store downstairs. Vending much cheaper Breakfast and Evening reception layout was better then other Embassy Suites. Not crowed and all bunched together

Review collected in partnership with Embassy Suites Hotels
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Thank Cindy9398
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Cindy9398- Thank you for your review. I am happy to hear that you enjoyed your stay with us. Thank you for your business and we hope to see you again soon here on property.

Nashville, United States
Reviewed 3 weeks ago

The Embassy Suites is a great place to stay for business or leisure. The staff and facilities are great and the staff is professional, polite, and friendly. The hotel amenities were very good and the location was close to everything.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 593ala
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

593ala- Thank you very much for the great review. I am very pleased to hear that you enjoyed your stay with us. I will share your comments with the team and I hope that we can welcome you back soon!

naperville
Reviewed 3 weeks ago via mobile

We enjoyed our stay here. The room was good size and nicely decorated. We enjoyed the cocktail time nice touch after a long drive. We ate in the restaurant which was good. The man making the omelettes was good. The other two men working in the breakfast area were worthless. There was no decaf coffee. I asked one of the...

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Helpful?
Thank onthego1937
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

onthego1937- Thank you for your review and I apologize that the employees were not able to get you decaf coffee. I am not sure what the issue with that was as we always have decaf available but I will definitely look into that. I am glad you enjoyed the rest of your stay and again I apologize for the coffe...

Orlando, Florida
Reviewed 3 weeks ago

Another great stay that helped with the travel experience. This Embassy Hotel had an accommodating staff and excellent service. The location is centerally located in Cool Springs which very close to Franklin TN.

Review collected in partnership with Embassy Suites Hotels
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1Thank qf1177
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

qf1177- Thank you for your review. I am so pleased to hear that you had another great stay with us. We try very hard to meet and exceed our customers expectations and it sounds like we are hitting the mark with you. I appreciate your business and we hope to see you again really soon here at the property!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: €149 - €279 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Priceline so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room, on a lower floor. it will be quiet and cooler”
 of 5 bubbles SandiG680, 16 Mar 2017 | Read review
“choose a corner room with 2 beds, it was huge!”
 of 5 bubbles frank752015, 10 Feb 2017 | Read review
“High Floors are Best, but all rooms are great”
  • View from elevator
 of 5 bubbles ChildeRoland, 6 Jan 2017 | Read review
“Go for a corner room away from Highway 65”
 of 5 bubbles NWWineGirl, 5 Jan 2017 | Read review
“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
5 of 5