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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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844 Reviews from our TripAdvisor Community

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Showing 842: English reviews
Indianapolis, United States
Reviewed yesterday NEW

This is the second time we have hosted our annual meeting at this hotel. It is an excellent place to host a conference/event. Everything ran smoothly. Service was excellent. The hotel is large enough to host very large groups.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank caroleA485CR
HOTEL’S FAVOURITE REVIEW
Reviewed 26 November 2016 via mobile

We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks in the pm and great breakfast! The chef was very friendly to our children and...

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Helpful?
Thank Stevereit34
About Hotel's Favourite Review
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business and your future recomendations. We will do our best to provide you and your guests...

Memphis, Tennessee
Reviewed 3 days ago NEW

We stayed for a weekend retreat. This is a nice place to "get away" The staff members were extremely nice especially the young man who checked us in. They do have an indoor pool. They do have a breakfast bar with waffles, biscuits bacon, fruit, oatmeal, bagels, and other pastries. The omelettes can be made to order. Our room was...

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Helpful?
Thank rodneyandalicia
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

rodneyandalicia- Thank you so much for your nice review. We were so happy to host all of your group and I am glad that you enjoyed your stay. I appreciate the kind words and your business and I hope that we will see you all again next year. Hope your 2017 is great one!

Boston, Massachusetts
Reviewed 6 days ago NEWvia mobile

For a place that pride itself on its hospitality this hotel sure missed the mark. Placed a room service order, after about an hour and three phone calls later, they still couldn't figure out how to get a simple food order delivered. Place starting to look very rundown, this would be my last visit to this place.

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Helpful?
Thank 134jamalh
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

134jamalh- Thank you for your review. I apologize for the mixup with your room service order. We are always looking to improve and your comments have helped us to do just that. I understand that the team did take care of you that night and once again I sincerely apologize for the inconvenience. I do hope that you will consider...

Knoxville, TN
Reviewed 1 week ago

This is my go-to hotel for stays in Nashville. It's a little out of town, but I prefer spending time in Franklin as opposed to downtown Nashville. It's slightly above most Embassy Suites with respect to service and room quality. I stayed here near Christmas and the hotel was very festive. My family and I said here for several days...

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Helpful?
Thank ChildeRoland
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

ChildeRoland- Thank you for your review. I am so happy that you and your family enjoyed your stay with us. Thank you again for the review and we hope to see you and your family again in the near future.

Madison, Alabama
Reviewed 1 week ago

Great location. The rooms are clean rooms but they are starting to show a lot of ware. They also are locking dated. I enjoyed using my phone as my room key. This prevented me from having to talk to anyone during my stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank michaelgL5269DD
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

michaelgt_5269DD- Thank you for your review. I am glad that you enjoyed our digital key technology and that our location suited your needs. I appreciate your comments and we look forward to welcoming you back again soon.

Seattle, Washington
Reviewed 1 week ago

Stayed with my twin 10 year old boys from Dec 28-Jan 2 2017 - room 720. Pros: Great, kid-filled warm, indoor pool (adults don't even try to go in, but they sneak into the hot tub when there's an opening.) Beds and room towels are fine. Manager's reception every evening has a line of people clamoring for free wine and...

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Helpful?
Thank NWWineGirl
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

NWWineGirl- Thank you for your review. I am so happy to hear that you and your family enjoy your stays with us. Our pool and hot tub are indeed very popular on the weekends. I apologize for the housekeeping issues you faced. I will certainly look into this and we will make any necessary adjustments for the future. Thank you...

Farmington, Michigan
Reviewed 1 week ago

This is the second time our family has stayed in Cool Springs/Franklin. Very nice both times. Nice staff, clean hotel. several amenities make it special including evening reception and a great breakfast.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank MuddyMom1
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

MuddyMom1- Thank you for the nice review. I am pleased that you have been satisfied with your stay on both of your visits with us. We look forward to seeing you on your next visit. Happy New Year!

N. Richland Hills, TX
Reviewed 2 weeks ago

We stayed several nights and enjoyed the hotel. Evening reception and free breakfast was an added perk. The suite works great for our family trips. Also a great location for sight seeing in Nashville.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Stephanie D
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stephanie D- Thank you very much for the nice review. We are happy to see that you and your family enjoyed your time with us and were able to do some sightseing in Nashville. Thank you again for the review and we hope you will stay with us again in the future. Happy New Year!

Shepherdsville, Kentucky
Reviewed 2 weeks ago

We purchased the AG packages. My girls were thrilled. The cookies were delicious and when it did show up in our room, it made the trip very special for them. The pool water could have been a little cleaner but I am skeptical about all pool water. Nice hotel staff.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Melissa H
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Melissa H- Thank you very much for your review. I am so happy that you and your girls had a good time and enjoyed the American Girl package. I appreciate your business and I hope that we can see you again soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: €141 - €258 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Travelocity so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
6 questions
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Memphis, Tennessee
2 months ago
2 months ago

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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floors are Best, but all rooms are great”
  • View from elevator
 of 5 bubbles ChildeRoland, 6 Jan 2017 | Read review
“Go for a corner room away from Highway 65”
 of 5 bubbles NWWineGirl, 5 Jan 2017 | Read review
“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
“We always ask to not be close to vending machines and elevators.”
 of 5 bubbles jpwilkinson, 17 Oct 2016 | Read review
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