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Embassy Suites by Hilton Nashville South/Cool Springs

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Traveller (96)
Room & Suite (51)
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Overview
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820 Crescent Centre Dr, Franklin, TN 37067-6218 See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
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Offers from Embassy Suites by Hilton Nashville South/Cool Springs
Special Offer:Double Points, Every Stay
Hotel deals
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,151)
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1,148 results
Traveller rating
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LanguageEnglish
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All reviews omelet station the manager's reception made to order omelets happy hour business trip nice stay free breakfast pancakes up to date indoor pool staff was very friendly franklin area nashville sauna conference housekeeping interstate
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1 - 5 of 1,148 reviews
Reviewed 1 week ago

My wife and I flew into the Nashville area for a conference at this hotel, there were around 400 of us. The hotel kept up with demand and exceeded expectations on all levels! The wifi had a slight issue when we were all on at...More

Review collected in partnership with Embassy Suites Hotels
Thank Sunshine59879793801
Response from KyleL2034, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

Thank you for taking a moment to share with our hotel about your experience during your stay. We want our guests to have a home away from home experience at our hotel, and our hotel is very pleased that we were able to achieve that...More

Hotel's Favourite
Reviewed 17 September 2018 via mobile

I stayed here for 5 nights in September 2018. I had typically stayed at the location near Vanderbilt but it was $100 more per night and was going under renovation. I liked this one better other than the drive into Nashville. Parking is easier, facility...More

1  Thank DawgExplorer
Response from KyleL2034, Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 17 September 2018

Thank you for taking the time to share your experience regarding your stay at our hotel. We want our guests to have a home away from home experience while staying at our hotel, and I am pleased to hear that our hotel achieved that during...More

Reviewed 1 week ago via mobile

I visit Franklin regularly, but this was my first stay here. It is loud, with children running around the atrium yelling, feels tired and worn and has a musty (smoke?) smell in the rooms. Definitely not for budiness travelers and in need of a major...More

Thank elljaytraveler
Response from KyleL2034, Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 1 week ago

Thank you for taking a moment to share with our hotel about your experience during your stay. I am terribly sorry that you were unhappy during your. That is not the impression our hotel wants to leave our guests. We want our guests to have...More

Reviewed 2 weeks ago via mobile

Booked this hotel under the “ESSENTIAL EXTRAS” Front desk rep had no clue about this benefit, so she called the manager over as she could not explain the benefits. Manager confirmed that I can charge things from the gift shop to my room and they...More

Thank BaconSF
Response from KyleL2034, Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 weeks ago

Thank you for taking a moment to share with our hotel about your experience during your stay. I am terribly sorry that you were unhappy about the costumer service shown during your stay. That is not the impression our hotel wants to leave our guests....More

Reviewed 2 weeks ago

This hotel is great. Staff and management are great. Extras are always plus and there were quit a few. Very nice confrence center to accomitate a large crowd. Pool and gym is included also. Would definity stay again.More

Review collected in partnership with Embassy Suites Hotels
Thank Voyage02190011884
Response from KyleL2034, Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 weeks ago

Thank you for taking a moment to share with our hotel about your experience during your stay. We want our guests to have a home away from home experience at our hotel, and our hotel is very happy that we were able to achieve that...More

View more reviews
About
Description
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin Tennessee's Historic More downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Breakfast included
Bar/Lounge
Free High Speed Internet (WiFi)
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Sauna
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Beachfront
Free Parking
Spa
Hotel Style
Business
,
Romantic
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
250
Price range
US$150 - US$297 (Based on Average Rates for a Standard Room)
Also Known As
Embassy Suites Nashville South/Cool Springs Hotel Franklin
,
Embassy Suites Cool Springs
,
Embassy Suites Franklin
,
Franklin Embassy Suites
Location
United States > Tennessee > Franklin
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
250
Price range
US$150 - US$297 (Based on Average Rates for a Standard Room)
Also Known As
Embassy Suites Nashville South/Cool Springs Hotel Franklin
,
Embassy Suites Cool Springs
,
Embassy Suites Franklin
,
Franklin Embassy Suites
Location
United States > Tennessee > Franklin
Photos
Traveller (96)
Room & Suite (51)
Dining (8)
Pool & Beach (6)
Business Centre & Event Rooms (13)
Family and Play Areas (1)
Nearby
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Questions & Answers
Ask a question
travelingwmama
26 September 2018|
AnswerShow all 6 answers
Response from Alexandrea K | Reviewed this property |
We stayed two days and the food was the same. I don't know as I would substitute this was dinner. They had chips, carrots, olives, and dip. I think they also had protein bars. Mostly bar food. Nice atmosphere but many... More
0
Votes
Julie_and_kids
27 February 2017|
AnswerShow all 4 answers
Response from Brian S | Property representative |
The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
1
Vote
jazzbird925
21 February 2017|
AnswerShow all 3 answers
Response from Brian S | Property representative |
Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
1
Vote
Room Tips
"Make sure to get a room as high up as possible."
KenB76
12 Sep 2018
Read review
"Higher floor to get away from the noise in the eating area and lobby."
ivanram
1 Sep 2018
Read review
"209 overlooks a roof 401 was a nicer view!"
LeCompte2528
28 May 2018
Read review
"Stay away from elevators for less noise. Corner rooms are slightly larger."
NCfamily77
14 Apr 2018
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