We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Embassy Suites by Hilton Nashville South/Cool Springs

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Embassy Suites by Hilton Nashville South\/Cool Springs
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

860 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 858: English reviews
Reviewed 2 days ago NEWvia mobile

We came to stay for President's Day weekend. The hotel is showing some age. Wallpaper is peeling, our ceiling had some water stains on the 9th floor. It is in an industrial park, but great location to the mall and interstate. The beds in our room were horrible though. Probably the most uncomfortable I have experienced in a hotel in...

 Report
Helpful?
Thank Stacie N
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stacie N- I am surprised to hear about your stay. I will check the room you stayed in as all of our rooms were renovated recently and I have not heard of any issues in those rooms. I will make sure anything we find is addressed so thank you for letting us know. As for the bed those are also...

HOTEL’S FAVOURITE REVIEW
Reviewed 26 November 2016 via mobile

We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks in the pm and great breakfast! The chef was very friendly to our children and...

 Report
Helpful?
Thank Stevereit34
About Hotel's Favourite Review
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business and your future recomendations. We will do our best to provide you and your guests...

Baton Rouge, Louisiana
Reviewed 3 days ago NEW

We stayed here while my husband had business in the area. It is a nice clean hotel. It appears to have gone through a recent remodel . Everything was clean and comfortable. My only negative is that the room we were in had the vents from the kitchen right outside our window so there was a roar all night then...

 Report
Helpful?
Thank jantalking
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

jantalking- Thank you for your review. I am very happy to hear that you enjoyed your stay with us. I appreciate your business and I hope we can see you guys again soon!

Reviewed 5 days ago NEW

Have stayed here a number of times and have found the staff very accomodating. They are friendly and speak with you once they recognize you from their first encounter at check-in. Nice job on the remodel, always a great breakfast. Managers reception on this particular Friday evening was slammed due to a fundraising event. Probably could use 2 people staffing......

 Report
Helpful?
Thank Teresa F
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Teresa F- Thank you for your review. I am glad that you and your family enjoyed your stay with us. I do hope that we can see all of you again soon!

Gardendale, Alabama
Reviewed 1 week ago NEW

We thoroughly enjoyed our stay. Great accommodations, clean and plenty of room. Pink lemonade and cookies were excellent and my seven year old daughter thought getting room service was AMAZING! The indoor pool was nice with towels provided. Complimentary breakfast was excellent with lots of choices for healthy or not-so healthy meals. Omelet bar and fresh made waffles, oatmeal with...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank 854kelleyj
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

854kelleyj- Thank you very much for the nice review. I am so happy that you and your daughter were pleased with your stay. We always do our best to exceed our guests expectations and it means a lot to us for you to celebrate a part of your daughters birthday with us. We hope to see you all again soon!

Naperville, Illinois
Reviewed 1 week ago

I stayed here as part of a work group and I didn't have high expectations as many of the Embassy Suite properties are showing their age. This one is the exception, they've done a very nice job updating the property. The breakfasts at these are always good, hot food as well as the continental stuff. There wasn't the big crowd...

 Report
Helpful?
Thank gdagesse
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

gdagesse- Thank you for your nice review of our property. It is always a pleasure to welcome yours and other groups to our property. I am happy to see that you enjoyed the accomodations and we look forward to seeing you again soon!

Los Angeles, California
Reviewed 1 week ago

LOVED my stay!! beautiful atrium/lobby. checked in with Kendra who was super sweet. I had a small problem because I was there to use the hot tub for my broken rib and the hot tub was being serviced, but Jarvis and Lauren at the desk were so helpful getting me to go over to another hotel for an hour so...

 Report
Helpful?
Thank frank752015
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

frank752015- Thank you so much for the kind review. I am so happy to hear that team was able to help you out with finding a hot tub for your rib injury. I will make it a point to thank Kendra and Jarvis. I hope that your rib is feeling better and that we can see you again real soon!

Reviewed 1 week ago

The hotel is clean, modern, and attractive.The rooms are large and well appointed. The breakfast is really good with a wide variety of items to choose from. Great location and convenient to Interstate 65. Pets are welcome but there is a fee.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank cathyt863
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

cathyt863- Thank you for the nice review. I am glad that you enjoyed your stay and found the accomodations to your liking. You are correct that we do accept pets but there is a nominal pet fee that helps us to ensure the proper care and cleaning of all of our rooms for every guest that checks in. Thank you...

Tennessee
Reviewed 2 weeks ago

Hotel was convenient and the amenities are nice if you are going to actually spend time in the hotel - like we did. We ended up eating dinner there as well as breakfast. The food was good and the employees were nice and helpful.

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank mocs89
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Thank you for your review mocs89. I am happy to see that you all enjoyed your stay. I will be happy to let our chef know that you were pleased with all aspects of your food service. Ihope we can get to see you all again soon and thank you for your business!

Reviewed 2 weeks ago via mobile

I get to Franklin/Nashville area quite a bit and there are many hotels to choose from, and most are ok. The Embassy Suites in Franklin is notch or two above. Great location, clean, friendly staff, and sleep-friendly room. I ate dinner at the hotel restaurant and it was fantastic. Treat yourself to the peach cobbler. Tremendous value.

 Report
Helpful?
Thank Cary B
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Cary B- Thank you for the great review. I appreciate your staying with us and I am happy to let the team know that you enjoyed your stay. Iagree with you that the peach cobbler is fantastic and I appreciate your business!

134 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (51)
Viewed
Hotel & Grounds (7)
Viewed
View from Room (2)
Viewed
Bathroom (5)
Viewed
Room/Suite (15)
Viewed
Pool/Beach Area (2)
Viewed
Dining (1)
Viewed
Other (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (83)
Viewed
Hotel & Grounds (13)
Viewed
Business Centre/Function Rooms (7)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (27)
Viewed
Bathroom (5)
Viewed
Dining (3)
Viewed
View from Room (1)
Viewed
Other (23)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Franklin hotels
1.4 km away
Drury Plaza Hotel Nashville Franklin
2.0 km away
Hilton Garden Inn Nashville Franklin / Cool Spring
0.9 km away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
Show Prices
Show Prices
Show Prices
1.3 km away
Homewood Suites by Hilton Nashville / Franklin
0.9 km away
Country Inn & Suites By Carlson, Cool Springs
1.9 km away
Hyatt Place Nashville/Franklin/Cool Springs
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: €147 - €274 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity and Priceline so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
6 questions
Ask a question
Memphis, Tennessee
3 months ago
3 months ago

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a corner room with 2 beds, it was huge!”
 of 5 bubbles frank752015, 10 Feb 2017 | Read review
“High Floors are Best, but all rooms are great”
  • View from elevator
 of 5 bubbles ChildeRoland, 6 Jan 2017 | Read review
“Go for a corner room away from Highway 65”
 of 5 bubbles NWWineGirl, 5 Jan 2017 | Read review
“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
5 of 5