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Extended Stay America - Nashville - Franklin - Cool Springs

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Extended Stay America - Nashville - Franklin - Cool Springs
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34 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Nashville - Franklin - Cool Springs
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Showing 34: English reviews
Las Vegas, Nevada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 July 2015

Check in is at 3:00- We couldn't get in till 5:00.The first room they gave us hadn't been cleaned so they moved us, that room the toilet didn't work, moved us again, that room had mold all over the bathroom. We went to the grocery store and they informed us they didn't have any pots pans silverware or glasses. Now... More 

Helpful?
2 Thank lateshow999
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2015 via mobile

The non smoking room had a musty smell. The linens were stained and smelled of smoke. There was no shampoo provided. Only 1 washcloth in the room for two guests. No hairdryer to use. Can't see the TV from one side of the bed. Only 10 channels if that to choose from. Not many major channels. Except the convenient location,... More 

Helpful?
3 Thank HF72175
Fort Mohave, Arizona
Level Contributor
127 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 May 2015

Easy to follow directions to this nice and spacious room. Very friendly lady at the front desk who offered assistance and answered any questions that we had. Plenty of parking and we felt quite secure. It is only about a half-hour drive to the Grand Old Opry and that is almost all freeways. Nice place in a great location.

Helpful?
Thank Dr. R. C. M
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 May 2015 via mobile

For this hotel to be located in the richest part of Nashville their service is POOR! Room 323 had a horrible smellI & I had to call for face towels. I was advised "They ran out". I told them "I need to take a shower". They brought me 5 dish towels. Ridiculous!

Helpful?
4 Thank Genuine4Life
Paducah, Kentucky
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 April 2015

It took a while to get checked in and once we received our room keys and went to the room it was dirty and had not been cleaned after the previous guests' departure. No apology from front desk clerk, no other rooms were available. So much for making my reservation 2 weeks in advance!

Helpful?
4 Thank Cheryl P
Tennessee
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 10 March 2015

We had a real adventure getting "snowed in" at Extended Stay America in Franklin. After reading the reviews, I wasn't sure about this place, but my room was spacious and clean. As the snow piled up, I watched TV until late, and then I discovered there was only one hand towel in the bathroom. I went to call the front... More 

Helpful?
1 Thank Ozoner51
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that during your recent stay and with the weather conditions that we were still able to make it a great stay for you. I am thrilled that our staff was able to provide you with great customer service. Thank... More 

Clearwater, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 March 2015

The rooms have outdoor access; not exactly the safest thing for a lady business traveler who is traveling alone! (I did not make my own reservation....would not have made it for this location because of that.) Because of the very cold weather, the room was hard to heat properly. I have never seen a hotel room so small....it was smaller... More 

Helpful?
3 Thank s0rryistayedhere
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I appreciate you bringing your experience to our attention. The experience you described is unacceptable, and I sincerely apologize that you were not pleased with your stay. To make sure this doesn't happen again, I am working closely with my staff to make sure we clarify what amenities are available at the front desk and will be checking rooms prior... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2015 via mobile

Was stranded in Franklin, TN during ice storm for 3 days contacted Extended Stay and was welcomed with open arms. It's not the Four Seasons but you wouldn't know that by the way the staff treated me. The girl at the front was so courteous to my needs and took care of me and my wife. The hotel was sold... More 

Helpful?
Thank Holman64
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad that our staff was welcoming and accommodating during your weather emergency. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
Reviewed 12 February 2015

I would recommend this hotel .The manager is on top of things and the staff is so helpful . Clean , close to I 65 , near great shops and still quiet . Paris and Garpn are so kind with a friendly face to make you feel at home . Thank you to Wendell sincerely !

Helpful?
Thank Bulldogs9491
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for taking the time to write a review of your stay. I am thrilled our staff provided you with excellent customer service. I’m glad you found our hotel’s location to be convenient to your needs and that your room was clean and quiet. Thank you again for sharing your experience with us. We would love to see you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2015

I've been staying in this hotel from December about 3 weeks and now i booked it for another 2 months. Its really good and there are so many Indian restaurants over there and especially the manager and Staff are too good. I will recommend this hotel for my friends for further trips.

Helpful?
1 Thank Rajsekhar G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Address: 680 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Region: United States > Tennessee > Franklin
Price Range: €73 - €113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Franklin - Cool Springs 2.5*
Number of rooms: 137
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Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no elevator, make sure you got the right room and check it before you pay”
 of 5 bubbles 74kimo74, 19 Oct 2016 | Read review
“If you must stay in this hotel, avoid room 102. There's a constant banging in the wall and the staff is clueless about what it is.”
 of 5 bubbles R4711MJdavidp, 13 Jun 2016 | Read review
“Hotel is new, any room will be good.”
 of 5 bubbles 981bradv, 16 Mar 2016 | Read review
“Rooms bldg 1 are closer to breakfast. Pets are allowed.”
 of 5 bubbles MisterMike53, 8 Mar 2016 | Read review
“Get the Room with the King Bed Very Comfortable”
 of 5 bubbles 935karlj, 31 Aug 2015 | Read review
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