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Extended Stay America - Nashville - Franklin - Cool Springs

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Traveller (40)
Room & Suite (30)
Dining (1)
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Overview
  • Excellent26%
  • Very good3%
  • Average7%
  • Poor10%
  • Terrible54%
26 Mar 2018
“Family Stay”
24 Nov 2017
“Fall leaves”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (76)
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21 - 25 of 76 reviews
Reviewed 25 August 2017 via mobile

We found this hotel available after decided at the last minute to switch to Tennessee vs South Carolina for watching the eclipse. The price was high. That was to be expected due to the demand. However, on arrival there was no one to check us...More

Thank Nancy P
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 26 August 2017

Nancy, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are of utmost value, and it has initiated additional training for our associates as we...More

Reviewed 21 August 2017 via mobile

This was a very disappointing hotel. The tub was surrounded and AC did not work! We weren't expecting a resort... just a clean room for family with working appliances. Clothing items from previous guests left on dirty carpet... no trash receptacles... way overpriced! We felt...More

Thank Robin S
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 23 August 2017

Robin, we sincerely apologize for the issues you encountered in your room which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced, and we are working with our team to reiterate the importance of our...More

Reviewed 21 August 2017

We came in from Georgia on the 18th of Aug 2017 for the Eclipse. We met my Aunt and uncle from Memphis, Tn.. We tried 4 weeks out to book us a room and extended stay America was the only one that was available that...More

Thank tbertram4
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 22 August 2017

Thank you for including us in your travel plans. It’s nice to know you were overall pleased with your stay and that you liked our helpful associates. However, we apologize for the inconvenience you experienced while being here. Your comments show that we have room...More

Reviewed 10 August 2017

This hotel was very comparable to mid-range hotels. There was plenty of room, comfortable beds, good lighting and almost every amenity needed. Since it targets people who probably are traveling with household items, and staying several days, there was no hair dryer or ice machine....More

Review collected in partnership with Extended Stay
Thank Lives2Travel2Live
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 13 October 2017

Thank you for being our guest at Extended Stay America. We are glad to know you had a good time here and were satisfied with all the aspects we offer. Please know our brand standards require us to keep the kitchenware at the front desk...More

Reviewed 7 August 2017

Disgusting facility ever stayed at in 40+ years. This facility should be condemned and built new. Nothing was clean. I will never stay at any Extended Stay facility again and tell others never to stay.More

Review collected in partnership with Extended Stay
Thank dominickm604
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 9 August 2017

Dominic, please accept my apology for the cleanliness issue you experienced during your stay at our hotel. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$67 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$67 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (40)
Room & Suite (30)
Dining (1)
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Room Tips
"Do not stay here, period"
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"terrible hotel and rooms."
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"Lots of construction in Nashville. Do not stay at any Extended Stay, unless you want to drink in the parking..."
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"Warning stay away form this hotel"
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