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This hotel is in a great location in Franklin, TN - easy access to I65 and tons of dining/shopping venues nearby. That being said, the room itself leaves a lot to be desired... and the shower had mildew in it. We only stayed one night.More
Thank Heather B
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 1 June 2017
Heather, thank you for taking the time to share your feedback. We are pleased to know you liked our convenient location, but I am sorry for the cleanliness issues you experienced in your room. I have shared your review with my housekeeping team to ensure...More
1. Most unfriendly place. I took the manager card to complain to her but I found that I WAS actually talking to the manager. Very aggressive, know nothing about customer service, not to say how unfriendly she is.
2. Room is the dirtiest place I...More
Thank Ahmed E
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 26 May 2017
Ahmed, thank you for taking the time to review your stay with us. We are so sorry for the service issue you encountered and for the disappointment you had with regard to your room. We have shared your feedback with our housekeeping as well as...More
Upon arrival 1st thing I noticed was that there was no one at the Lobby to welcome us. However, I called on given number and then receptionist came who was not at all Friendly. Her behavior was rude. Lobby area was nasty. Well, we got...More
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 16 May 2017
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More
We arrived at the hotel and when we arrived to our room it was open. After checking it out to make sure it was safe, we closed the entry door to the room. There was 1/2" gap on the side and underneath the door and...More
I was really surprised with the outcome of my room being that the hotel was located in such a nice area. First, the room smell of mildew and after seeing the bathroom, I knew just why. There were NO dishes at an "extended stay". I...More
US$82 - US$137 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Homestead Studio Suites Nashville Cool Springs Hotel Franklin ,