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Extended Stay America - Nashville - Franklin - Cool Springs

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Nashville - Franklin - Cool Springs
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40 Reviews from our TripAdvisor Community

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Showing 40: English reviews
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Reviewed 6 days ago NEW

1. Most unfriendly place. I took the manager card to complain to her but I found that I WAS actually talking to the manager. Very aggressive, know nothing about customer service, not to say how unfriendly she is. 2. Room is the dirtiest place I have been to. from the carpets to the ceiling and everything in between: blanket, towels,...

Thank Ahmed E
00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Ahmed, thank you for taking the time to review your stay with us. We are so sorry for the service issue you encountered and for the disappointment you had with regard to your room. We have shared your feedback with our housekeeping as well as our front desk team and will use this as a training opportunity to improve our...

Cincinnati, Ohio
Reviewed 2 weeks ago

Upon arrival 1st thing I noticed was that there was no one at the Lobby to welcome us. However, I called on given number and then receptionist came who was not at all Friendly. Her behavior was rude. Lobby area was nasty. Well, we got the key and went to room which was not clean and no utensils was given...

Thank PawanKmr
00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. Brand standards require us to...

Reviewed 10 March 2017 via mobile

We arrived at the hotel and when we arrived to our room it was open. After checking it out to make sure it was safe, we closed the entry door to the room. There was 1/2" gap on the side and underneath the door and room smelled of smoke. My husband went back to the office to exchange rooms. The...

Thank Kim N
Reviewed 9 February 2017

I was really surprised with the outcome of my room being that the hotel was located in such a nice area. First, the room smell of mildew and after seeing the bathroom, I knew just why. There were NO dishes at an "extended stay". I asked for an extra face towel and was told they had NON. Second, there are...

Thank Tiffanie A
Murray, Kentucky
Reviewed 15 January 2017

This is the worst hotel I've ever stayed in. There was BLACK HAIR all over my sheets. I found more hair in the shower. The floors were so dirty I was glad I had brought a pair of slippers to walk around in... I then asked for some dishes; they brought me a coffee maker that looked 20 years old...

Thank nicsprg
Louisville, Ky
Reviewed 8 December 2016 via mobile

We booked here without reading reviews.... I will not make that mistake again!! It is hard to understand why this hotel is still open and located in such a nice area! It was late in Black Friday when we checked in and hotels too full to relocate! The room was filthy! No shower curtain in the room! The next day...

1Thank kyderbyvelle
Reviewed 24 October 2016 via mobile

I really wanted to have a decent stay here, but I have to say that I think this is one of the worst hotels I have ever stayed in. The exterior was wonderful, but the interior was very different. There was no trashcan, no coffee pot, no cups to grab a glass of water. The tub and shower were not...

2Thank Marina U
Napa, California, United States
Reviewed 19 October 2016

The staff were very kind and helpful but this was a very disappointing experience. We had reserved through booking.com-- I just don't like them much at all. Apparently the Extended Stay company policy is to overbook by 1. We booked and paid for a suite with a separate bedroom/living room with a door between so that if one of us...

2Thank Kim O
Southgate, Michigan
Reviewed 17 October 2016 via mobile

I booked this hotel and then read all the reviews and not going to lie, I was really scared to stay here and especially because I couldn't cancel my reservation without being charged since I booked the day before I was going to stay there. To be honest it really wasn't bad compared to all the other reviews. I stayed...

Thank Jane D
Reviewed 23 September 2016 via mobile

Stayed last night in room 310. Walked into the room and every door and drawer was open and ajar. Golf ball sized coffee stains on counter. Top sheets of both beds stained. Bottom sheets of my bed stained. 3 of 4 towels stained. Zero water available. Would never extend my stay in this slice of America

Thank Tony C

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11/06/2017 12/06/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Address: 680 Bakers Bridge Ave, Franklin, TN 37067-1686 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Region: United States > Tennessee > Franklin
Price Range: €83 - €141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Franklin - Cool Springs 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from this hotel”
ahmede454, 24 May 2017 | Read review
“Check cleanliness of room and ensure utensils are given in the room. Also check if rooms are locked before you enter in the room.”
PawanKmr, 15 May 2017 | Read review
“no elevator, make sure you got the right room and check it before you pay”
74kimo74, 19 Oct 2016 | Read review
“If you must stay in this hotel, avoid room 102. There's a constant banging in the wall and the staff is clueless about what it is.”
R4711MJdavidp, 13 Jun 2016 | Read review
“Hotel is new, any room will be good.”
981bradv, 16 Mar 2016 | Read review
5 of 5
US$94* /night
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Prices are for 1 room, 2 adults
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