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1. Filthy room.
2. Stains everywhere on carpet.
3. Hair and bugs in shower upon arrival.
4. Doesn't feel safe.
6. Management photos are misleading.
7. Do yourself a favor and don't stay here.More
Thank Christine O
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 1 week ago
Christine, we're sorry you experienced so many difficulties during your stay with us. We apologize for the cleanliness issues you experienced while you were here. Your comments will be shared with my housekeeping team, and we will take the appropriate steps to prevent these issues...More
Very bad, because I reserved 3 rooms for my workers, so very small this rooms, I went to talk with the recepcionist can not resolved me the problem until that your Manager authorized, I wanted to reserve for 1 month for my workers, maybe 2...More
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Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 2 weeks ago
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire...More
Check in was late. After checking in and finally getting ready to sleep I pulled covers back to find the bed not made and many human curly hairs in sheets. I called downstairs and no answer so I went to lobby where associate claimed he...More
Thank Dennis D
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 3 weeks ago
Dennis, thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are...More
So I get there at about 1:30 and there is a sign on the desk saying they are helping someone and will be back, with a number on it to call if you need immediate assistance. I waited 15 minutes then went out to my...More
Thank Tony C
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 4 weeks ago
Tony, please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry...More
This was are only choice without overpaying for a hotel close to Nashville for the eclipse. I read the reviews on the way there and was uneasy. When we arrived we were greeted courteously but the front desk attire was unkempt at best. We went...More
Response from 00esa, General Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 27 August 2017
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for...More
US$82 - US$137 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Homestead Studio Suites Nashville Cool Springs Hotel Franklin ,