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Hilton Garden Inn Nashville Franklin / Cool Spring

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Traveller (58)
Room & Suite (157)
Dining (28)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(31 reviews)
“front desk”(85 reviews)
“great hotel”(50 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
4 Jun5 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (846)
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All reviewsdunkin donutsfront deskgreat hotelfire pitrestaurants and shoppingbreakfast staffroom was cleanomeletnice staynice areawould stay here againhome away from homefree breakfaststaff was friendlypancakesbusiness triphgi
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91 - 95 of 843 reviews
Reviewed 11 August 2017 via mobile

This hotel is clean, friendly and modern. I had a personal note from the GM, Merrily, along with a small gift. I received an email prior to check in with information about the hotel and one after check out asking about my stay. The bar...More

Thank thepaulamack
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 16 August 2017

We so appreciate your review and will be sure to share it with the team. Sincerely, Melinda

Reviewed 6 August 2017 via mobile

Came in town for a concert in downtown Nashville. Was able to get a great rate to stay in Franklin. Hotel was located on a great area near Cool Springs Galleria and many dining choices. Great area to walk around and enjoy the nice weather....More

Thank Kathy W
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 16 August 2017

Glad you were able to enjoy Music City. There are so many great concerts going on in the area. Our location has served the needs of many. Thank you for the great feedback about our guest rooms and friendly staff. We'll have to look into...More

Reviewed 2 August 2017

This was just what I was looking for. Board room was A1. Hotel was clean and professional. The only downside was that the bed was so hard my back was sore the next day. The hotel is also situated near restaurants in walking distance. I'll...More

Review collected in partnership with Hilton Garden Inn
Thank 534reginaldc
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 5 August 2017

Hello, 534reginaldc! We're very happy to hear the hotel was up to your standards! We can't wait to see you next time! Have a wonderful weekend. Sincerely, Elle

Reviewed 27 July 2017

We stayed here overnight on a road trip to a family reunion. We checked in about 9 in the evening. We stayed in room 517 which I was able to select using the app on my phone. Everyone was very nice, the room was nice,...More

Thank Susan J
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 29 July 2017

Hello, Susan J! We're so glad to hear that you enjoyed our property! We look forward to seeing you next time your travels bring you to the Franklin area. Have a most wonderful weekend! Sincerely, Elle

Reviewed 27 July 2017

This was a great place to stay. The rooms were very clean. There was fast check in and check out. All staff we came in contact with was very professional and friendly. The breakfast was excellent, anything you might want.More

Review collected in partnership with Hilton Garden Inn
Thank tang169
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 29 July 2017

Hi, tang169! I'm so happy to hear that you found everything at our hotel to be to your liking! I agree, our breakfast is excellent, I will be sure to share with the breakfast team! We can't wait to see you next time! :-) Sincerely,...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$153 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$153 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (157)
Dining (28)
Pool & Beach (22)
Amenities (71)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
Room Tips
"Top floor to avoid thundering foot steps"
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"choose a room away from the elevator"
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"Don't come to this hotel."
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"331 furthest from elevator, last room, quiet"
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