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Hilton Garden Inn Nashville Franklin / Cool Spring

815 reviews
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Traveller (58)
Room & Suite (162)
Dining (32)
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(29 reviews)
“front desk”(84 reviews)
“great hotel”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (815)Write a Review
There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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All reviewsdunkin donutsfront deskgreat hotelrestaurants and shoppingroom was cleanbreakfast stafffire pitgreat staynice areawould stay here againhome away from homefree breakfaststaff was very friendlybusiness trippancakeshgirandy
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101 - 105 of 812 reviews
Reviewed 13 May 2017 via mobile

I have stayed at this property several times & never had a problem. It's location is quiet and still near the Mall & restaurants. Their staff is super friendly & rooms are clean. They have the cooked to order breakfast that was very good &...More

1  Thank Wylietravel
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 13 May 2017

Hi, Wylietravel! Thank you so much for your kind review! We hope to see you next Football season! Go Titans! -Elle

Reviewed 11 May 2017

Have stayed here several times. The location is great and the hotel is always on point with cleanliness and friendliness. I have just rarely ever had an issue with the Hilton Brand. This one is great for access to great restaurants and shopping.

Review collected in partnership with Hilton Garden Inn
1  Thank johnrF6823YU
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 13 May 2017

Hi, johnrF6823YU! Thank you for your great review! We agree, there are fabulous restaurants and shopping close by! We can't wait to see you next time you are in town. -Elle :)

Reviewed 6 May 2017

Great service! Comfortable room. Great value. Wish I could stay longer and enjoy all that the hotel had to offer. Didn't get to get breakfast or do room service but it looked like there were some great options

Review collected in partnership with Hilton Garden Inn
Thank M5850NDamandab
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 7 May 2017

Hello, M5850NDamandab! So glad to hear you had such a wonderful stay! We look forward to seeing you next time you are in Franklin. Hopefully then you can enjoy all we have to offer! :-) -Elle

Reviewed 5 May 2017

This was a great hotel. Has been updated and looked very nice. Housekeeping does a great job. Everything was very clean and well stocked. The front desk staff were awesome and went out of the way for a coworker and me when we showed up...More

Review collected in partnership with Hilton Garden Inn
1  Thank Kristin C
Response from Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 May 2017

Hi Kristin, C! Thank you so much for your kind review! I will be sure to share it with the rest of the team. We can't wait to see you next time your travels bring you to Franklin! -Elle :-)

Reviewed 1 May 2017

The hotel is located in a very beautiful area. Easy parking and check-in was fast. Front desk person was very friendly. The room was very nice. The hardwood floors in the suite make it seem a little cold, but the room is modern and up-to-date....More

Thank CCG6080
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 4 May 2017

Thank you for being our guest. We read your review at our morning huddle which made everyones day. We can't wait to be your host hotel again. Warmest regards, Melinda Miller

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Business Hotel in Franklin
#3 Romantic Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (162)
Dining (32)
Pool & Beach (23)
Amenities (71)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
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123
Room Tips
"Don't come to this hotel."
Read review
"331 furthest from elevator, last room, quiet"
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"Upper floor was quiet"
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"Plenty of parking"
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