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    Hilton Garden Inn Nashville Franklin / Cool Spring

    9150 Carothers Pkwy, Franklin, TN 37067-6300
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    1/10/2017 2/10/2017
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    US$163US$183
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    Traveller (53)
    Room & Suite (145)
    Dining (30)
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    Overview
    • Excellent62%
    • Very good23%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “dunkin donuts” (28 reviews)
    “front desk” (79 reviews)
    “great hotel” (47 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
    Special Offer: Double Points,Every Stay
    Hotel deals
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    Rooms
    1 Oct2 Oct
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (773)
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    1 - 5 of 770 reviews

    Reviewed 3 days ago

    very nice place to stay the people were very willing to help with anything gave directions very well the food was very good and the waiter was excellant one of the best iI have ever had wait on me would stay there againMore

    Review collected in partnership with Hilton Garden Inn
    Thank funtravler2015
    Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 days ago

    Hi funtravler2015! Thank you for the great review! I am so pleased to know you enjoyed your stay and that our team took such great care of you. I will be certain to pass on your comments to Randy, the server who waited on you....More

    Hotel's Favourite
    Reviewed 14 August 2017

    Following is the text of an email I sent to the management staff with my feedback ***************************** I had a nice stay at your hotel. Your entire staff was attentive, friendly and made me feel welcome, and I would like to recognize several members of...More

    Thank Bob S
    Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 4 weeks ago

    Your review made our day as it was read at our morning huddle. We appreciate you taking the time to give us this feedback. We can't wait to be your host hotel again. Sincerely, Melinda

    Reviewed 1 week ago

    Very long day of traveling. Very much appreciated comp breakfast. Super nice spotless room, very comfortable bed Only issue was ordered room service dinner. Food was not cooked as requested and wasn't very good. It was pricey as well. Breakfast was very goodMore

    Review collected in partnership with Hilton Garden Inn
    Thank jerryk82
    Response from Zeek G, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 days ago

    Jerry, We are pleased to hear that you loved our rooms and the hotel after your long day of traveling. I do want to apologize for your room service dinner not being cooked to your request and pleased to hear you loved your breakfast. If...More

    Reviewed 1 week ago

    We were traveling by car (do to hurricane Irma) needed a couple rooms and it was harder to find the one woukd think.. called Hilton they let me know where they had that could facilitate our needs and this location did Not disappoint!!More

    Review collected in partnership with Hilton Garden Inn
    Thank F8286RZjohnt
    Response from Zeek G, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 days ago

    Mr. John I want to thank you for the awesome review that show us you very much enjoyed your stay. I understand the reason you was in our area and I am truly sorry but if your ever back in this area we would love...More

    Reviewed 1 week ago

    Was charged incorrectly and given the run around with still no resolution from management. Was originally informed room was not ready then was told that I had until midnight to check in. Then rcvd call advising that they had overbooked their rooms and if I...More

    Review collected in partnership with Hilton Garden Inn
    Thank G8292MUadt
    Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 1 week ago

    Hi G8292MUadt, It was a pleasure speaking with you this morning! I do apologize about the phone tag. I do hope that after our conversation you have a better understanding of how the credit card used to guarantee the room needing to be valid as...More

    Nashville Marriott at Vanderbilt University
    818 reviews
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    Drury Plaza Hotel Nashville Franklin
    1,125 reviews
    #1 of 24 hotels in Franklin
     
    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$134 - US$326 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Franklin
    • #2 Family Hotel in Franklin
    • #3 Business Hotel in Franklin
    • #3 Romantic Hotel in Franklin
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 131
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Expedia, Priceline, Booking.com, Travelocity, Orbitz, Cancelon, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
    Add Photo Photos
    Traveller (53)
    Room & Suite (145)
    Dining (30)
    Pool & Beach (24)
    Hotel & Grounds (134)
    Business Centre & Event Rooms (6)
    Bathroom (5)
    Family and Play Areas (2)
    Nearby
    Holiday Inn Nashville-Vanderbilt (Downtown)
    452 reviews
    20.68 km away
     
    Drury Plaza Hotel Nashville Franklin
    1,125 reviews
    3.40 km away
     
    Hampton Inn Bellevue / Nashville-I-40-West
    636 reviews
    19.25 km away
     
    Nashville Marriott at Vanderbilt University
    818 reviews
    20.74 km away
     
    Nearby Restaurants
    House Of India
    161 reviews
    .10 km away
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    .24 km away
    Matteo's Pizza
    20 reviews
    .24 km away
    Nearby Attractions
    Extreme Escape Games
    48 reviews
    1.26 km away
    Kings Entertainment Cool Springs - Franklin
    62 reviews
    1.41 km away
    The Draft Room at Kings
    22 reviews
    1.44 km away
    The Whiskey Room Live
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    1.41 km away
    Ask a question
    Questions & Answers
    Ginger W
    1 March 2017|
    AnswerShow all 2 answers
    Response from Merrily B | Property representative |
    Hi Ginger! The hotel was built in 2009. We have not undergone a full renovation as of yet, but have had several upgrades (I.e mattresses and flooring). If we can be of any further assistance please let us know!
    0
    Votes
    patusa2014
    29 January 2016|
    AnswerShow all 4 answers
    Response from 149MichaelB149 | Reviewed this property |
    No, it's more than 20 minutes away by foot.
    0
    Votes
    LadyNan
    23 June 2015|
    Answer
    Response from Merrily B | Property representative |
    Hi Nancy, Thank you for reaching out. On average it takes about 20-30 minutes to get to downtown Nashville depending on time of day. Morning rush hour can take twice as long, and evening rush hour can back up in certain... More
    0
    Votes
    Room Tips
    "all rooms are quiet as it is back off the street and about a mile from the Freeway - quietest rooms are..."
    Read review
    "Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!"
    Read review
    "We stayed on the 4th floor near the stairs. It was very quiet."
    Read review
    "Higher is better, I had a king single which was fine for me."
    Read review
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