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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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681 Reviews from our TripAdvisor Community

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Showing 679: English reviews
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Saint Paul, Indiana
Reviewed 3 days ago NEW

We like Nashville but also enjoy Brentwood and Franklin making this the perfect location. It is amazing how quiet it is there. Cozy lobby seating with a fireplace. Went to Old School sports Bar and the music was outstanding. Plenty of music venues close to avoid the crowds in downtown Nashville. We felt safe and well taken care of here.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank sherryr369
Nashville TN
HOTEL’S FAVOURITE REVIEW
Reviewed 22 December 2016

We stayed for one night. It's a fabulous hotel. The grounds are neat and well-groomed, and the inside is full of warm colors, wood trim, and beautiful carpet and tile. There's even an extraordinary glass fireplace in the lobby. All around the hotel we met friendly staff, from the housekeepers all the way to the general manager. They have a...

Review collected in partnership with Hilton Garden Inn
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Thank bkbaracus
About Hotel's Favourite Review
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

I am so happy that you loved not only the inside but the outside of our hotel as well bkbaracus! We work very hard to keep everything up to date and looking nice so we are so glad you noticed :) Also, our team here clearly loves what they do and it shows so thank you for giving everyone a...

Los Angeles, California
Reviewed 1 week ago via mobile

We stayed 2 nights and thought the staff was great. We even left the do not disturb tag on the door during the day while we were out and can came back to find fresh towels hanging on the door. We felt welcomed and enjoyed the location, close to Dunkin' Donuts and Starbucks. The room I felt was sub par,...

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Helpful?
Thank kblock108
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Good morning, kblock108! Thank you for your review, I'm SO glad you thought our staff was great, we will most certainly pass that along. We appreciate your feedback about the room, sometimes we cannot know things need to be fixed without guest feedback. We hope that you will give us another try next time your travels bring you to Franklin....

Townsend, Tennessee
Reviewed 2 weeks ago

This hotel is higher priced than the equally rated competition and I chose it because of my experience with the Hilton Garden Inn brand. A few reviews online acted like they even go above and beyond to deliver on the higher cost. Don't bother. My bathroom was moldy and the fixtures were caked in dust. There was absolutely nothing to...

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Thank Leigh W
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for your honest review, Leigh W. We're very sorry to hear your stay was not up to our typical standards. I will be sure to pass your feedback along to the rest of our team. Please feel free to contact me directly at the hotel next time your travels bring you to Franklin, I would love the opportunity to...

Huntington, Indiana
Reviewed 2 weeks ago

Everything about this hotel was great. The room was clean, the staff was friendly, and the internet access worked well (internet access is important to me to keep in touch with work and family). I liked that I got to choose my own room via online check-in.

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Thank charlessC1988NR
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you so much for your FABULOUS review, charlessC1988NR! I will definitely be sharing with my team! We look forward to seeing you next time. :) -Elle

Reviewed 3 weeks ago

My wife and I had a very comfortable stay while visiting our kids and grand-kids. The price and amenities were consistent with past experience staying at Hilton properties. We would stay there the next time we visit.

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Thank davidbQ4094VS
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you very much for your kind words davidbQ4094VS! We look forward to seeing you next time you are in town. :)

Louisville, Kentucky
Reviewed 3 weeks ago

It is rare to stay somewhere without at least one issue .. but it was in a nice area with food within walking distance, very clean and even an inviting lobby. Staff was super friendly and very helpful.

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Thank 892deborahj
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review made our day. We shared it at our morning huddle and it made the team smile. Thank you for being our guest and please come back and visit soon. Safe travels, Melinda Miller

Memphis, Tennessee
Reviewed 17 January 2017

Great hotel with great staff and amazing breakfast. I look forward to staying at this hotel again really soon! All of my needs were met and the indoor heated pool was awesome. Location of the hotel is near a shopping mall and lots of eateries. 🙂

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Thank keeshf17
Elle P, Front Office Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your wonderful review, keeshf17! We are so glad you enjoyed your stay. We look forward to seeing you next time!

Richmond, Virginia
Reviewed 12 January 2017

Friendly staff and comfortable stay. Ernestine was delightful. Parking convenient also! I recommended my company add this hotel to the preferred locations in Franklin. Will definitely use this HGI on future stays in Nashville area.

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Thank Aisha W
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We so appreciate your review. We'll be sure to share your comments with Ernestine and our team. Sincerely, Melinda Miller Director of Sales

Huntsville, Alabama
Reviewed 11 January 2017

At check-in, the front desk person greeted me like I was a returning friend. Checkout was also easy. The room was clean and flawless, and the hotel was as quiet as a library! I'll stay here on every trip through Nashville.

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Thank timothysR5549TZ
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Your review made our day. We'll be sure to share it with the team. Can't wait to be your host hotel again. Safe travels, Melinda

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Parkway, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: €130 - €225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
“All rooms would be great.”
 of 5 bubbles danbQ2449MX, 19 Jun 2016 | Read review
5 of 5