We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton Garden Inn Nashville Franklin / Cool Spring

CancelonUS$182*
View Deal
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$194*
US$182*
Great Deal
US$186*
US$186*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Hilton Garden Inn Nashville Franklin \/ Cool Spring
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

722 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 719: English reviews
Start your review of Hilton Garden Inn Nashville Franklin / Cool Spring
 Click to rate
Knoxville, Tennessee
Reviewed 4 days ago NEW

This was a wonderful hotel, very clean and professional, front desk very accommodating with giving us a late checkout and always helpful with questions. Loved the pool and hot tub as well. The breakfast crew was very nice. Would Recommended staying and will be back if ever in the area!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Matt D
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

We appreciate you taking the time to provide a review on Trip Advisor. We certainly strive to accommodate any special requests and am glad our pool and hot tub served you well. The morning breakfast crew is hard working and strives to give you the best service possible. Thank you for the recommendation. Sincerely, Melinda miller

Tysons Corner, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

This was a great hotel. Has been updated and looked very nice. Housekeeping does a great job. Everything was very clean and well stocked. The front desk staff were awesome and went out of the way for a coworker and me when we showed up early. Room and bed were comfy. I didn't try the buffet here but it looked...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Kristin C
About Hotel's Favourite Review
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi Kristin, C! Thank you so much for your kind review! I will be sure to share it with the rest of the team. We can't wait to see you next time your travels bring you to Franklin! -Elle :-)

Racine, United States
Reviewed 4 days ago NEW

The manager and staff went the extra mile to accommodate my health and comfort concerns. Service with a smile! Very appreciative and looking forward to my next visit. Thanks again. Restored my faith in the Hilton Garden Inn brand.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank christinecQ312RQ
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

And we thank you with a smile as well. Your review certainly made our day and we'll be sure to share it with our team in our morning huddle. Safe travels. Melinda Miller

Huntsville, United States
Reviewed 4 days ago NEW

We celebrated our 11th anniversary in Nashville this past weekend (May 19 - 21) and stayed at your hotel. Deborah greeted us warmly and asked us the standard greeting questions (as the clerk next to her was doing with her customer.) She wished us a happy anniversary and checked us in. When we returned from dinner, we saw a gift...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Denver W
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Happy Anniversary! We'll be sure to share your comments with Deborah and the team. We want to make each guests stay special and look forward to your return for your 12th Anniversary. Sincerely, Melinda Miller

Reviewed 5 days ago NEW

I would highly recommend the Cool Springs Hilton Garden Inn. We had several other hotel brand choices. The Hilton Garden Inn was accommodating to our 50 person group. While other brands wanted guarantee and non-refundable deposits ... HGI management listened to our group circumstance and met us in the middle. Upon arrival ... the staff greeted each guest with a...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Kim W
Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thank you for your review. We enjoy hosting groups such as yours and can't wait to be host hotel again. We strive to have a win-win partnership and so appreciate your business. Safe travels. Melinda Miller

Nashville, Tennessee
Reviewed 1 week ago

They had just installed key cards and there was a learning curve for everyone including the staff. After 5 new keys a manager walked us through it - simple when you know how - staff were not as well informed on how they worked. saw several other people struggling and obviously what was apparent to the company installing this system...

 Report
Helpful?
Thank TennKi
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hello TennKi! Thank you for taking the time to write a review of your experience with us on tripadvisor.com! We appreciate your feedback. Yes, we received a new key system recently and we have been working diligently to get past that pesky learning curve. Thank you for your patience as our team worked through the training process. I am pleased...

Franklin, United States
Reviewed 1 week ago

The Hilton Garden Inn Franklin TN accepted my lodging reservation request and sent an email confirmation referencing the credit card on file in my Hilton Honors account. When I arrived for check-in, the assistant GM refused to accept the credit card because I did not have the card with me. In 17 years of staying at Hilton properties, this was...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank J5679BJbillw
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

J5679BJbillw, Thank you for taking the time to write a review on tripadivsor.com! We spoke yesterday in regards to the hotels policy on cards not being present at check in and why we must have a physical card or credit card authorization form in order to eliminate credit card fraud. Thank you for understanding, as our guests financial identity is...

Reviewed 2 weeks ago via mobile

I have stayed at this property several times & never had a problem. It's location is quiet and still near the Mall & restaurants. Their staff is super friendly & rooms are clean. They have the cooked to order breakfast that was very good & fast service. Perfect location for shopping and heading to a Titans game!

 Report
Helpful?
Thank Wylietravel
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, Wylietravel! Thank you so much for your kind review! We hope to see you next Football season! Go Titans! -Elle

Jackson, United States
Reviewed 2 weeks ago

Have stayed here several times. The location is great and the hotel is always on point with cleanliness and friendliness. I have just rarely ever had an issue with the Hilton Brand. This one is great for access to great restaurants and shopping.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank johnrF6823YU
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, johnrF6823YU! Thank you for your great review! We agree, there are fabulous restaurants and shopping close by! We can't wait to see you next time you are in town. -Elle :)

New Orleans
Reviewed 3 weeks ago

Great service! Comfortable room. Great value. Wish I could stay longer and enjoy all that the hotel had to offer. Didn't get to get breakfast or do room service but it looked like there were some great options

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank M5850NDamandab
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hello, M5850NDamandab! So glad to hear you had such a wonderful stay! We look forward to seeing you next time you are in Franklin. Hopefully then you can enjoy all we have to offer! :-) -Elle

411 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (47)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (5)
Viewed
Dining (2)
Viewed
Bathroom (3)
Viewed
View from Room (2)
Viewed
Room/Suite (6)
Viewed
Other (27)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (249)
Viewed
Amenities (71)
Viewed
Double Queen Room (34)
Viewed
King Junior Suite (41)
Viewed
King Room (33)
Viewed
Pool (19)
Viewed
Dining (20)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (115)
Viewed
Room/Suite (29)
Viewed
Hotel & Grounds (19)
Viewed
Dining (8)
Viewed
Family/Play Areas (2)
Viewed
Business Centre/Function Rooms (6)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (3)
Viewed
Other (46)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Franklin hotels
3.4 km away
Drury Plaza Hotel Nashville Franklin
1.4 km away
Hampton Inn and Suites Nashville Franklin (Cool Springs)
3.1 km away
Homewood Suites by Hilton Nashville / Franklin
Show Prices
Show Prices
Show Prices
1.5 km away
Country Inn & Suites By Carlson, Cool Springs
0.6 km away
Home2 Suites by Hilton Nashville Franklin Cool Springs
0.5 km away
Hyatt Place Nashville/Franklin/Cool Springs
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Region: United States > Tennessee > Franklin
Price Range: €131 - €230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Hotwire, Travelocity, Orbitz, Cancelon, Priceline, Cheap Tickets, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
4 questions
Ask a question
Tampa, United States
Roswell, Georgia
over a year ago
over a year ago

See all questions (4)

Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are quiet as it is back off the street and about a mile from the Freeway - quietest rooms are across the back of the hotel.”
TennKi, 18 May 2017 | Read review
“Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!”
patstnt0721, 16 Mar 2017 | Read review
“We stayed on the 4th floor near the stairs. It was very quiet.”
love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
752cathyk, 28 Jun 2016 | Read review
5 of 5
Cancelon
US$182* /night
View Deal
Booking.comUS$186
GardenInn.comUS$186
getaroom.comUS$194
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates