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Hilton Garden Inn Nashville Franklin / Cool Spring

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Traveller (58)
Room & Suite (157)
Dining (28)
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Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(31 reviews)
“front desk”(85 reviews)
“great hotel”(50 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (846)
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All reviewsdunkin donutsfront deskgreat hotelfire pitrestaurants and shoppingbreakfast staffroom was cleanomeletnice staynice areawould stay here againhome away from homefree breakfaststaff was friendlypancakesbusiness triphgi
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1 - 5 of 843 reviews
Reviewed yesterday

Very nice hotel with excellent staff. The breakfast was great. The room very typical and generally very clean. The only negative was that the a/c unit had a slight musty smell. Over-all the hotel was very nice and we would stay there again.

Review collected in partnership with Hilton Garden Inn
Thank slilly3693
Hotel's Favourite
Reviewed 1 April 2018 via mobile

We stayed overnight while traveling and had a great experience. The rooms were very clean and updated. Pillows and bedding comfortable. Love that they have coffee and tea kurigs in each room. Evening complimentary wine, water, coffee, tea and hot chocolate in the lobby areas...More

Thank snezana k
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 3 April 2018

Hi snezana k! Thank you for the great review on Trip Advisor! I am happy you found our hotel to be clean and accommodating with a friendly, professional staff and good food! I am also pleased you found some other appealing options near us during...More

Reviewed 2 days ago

Friendly staff, but kids running all over the reception area playing hide & seek. Paper thin walls, & heavy skunk smell around 11:30pm. No skunks in sight so must have been a bit of weed being enjoyed close by.More

Review collected in partnership with Hilton Garden Inn
Thank 11djsmith
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded yesterday

Hi 11djsmith, Thank you for taking the time to write a review on Trip Advisor. I am very sorry that our other guests disturbed you during your stay this weekend. Typically, we are a quiet hotel on the weekends but can have some unruly kids...More

Reviewed 3 days ago

Sub-standard for a Hilton hotel. Bathroom had black mold and bedding was worn out. Price is due to location. As a Hilton Honors member I have come to expect better from Hilton. Nice area, newer hotel, but must be high-traffic....cleaning crew can do better.More

Review collected in partnership with Hilton Garden Inn
Thank Joel W
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 2 days ago

Hello Joel W, Thank you for the review on Trip Advisor; we appreciate your feedback. I have since inspected the room you were assigned to and was able to determine that the bathroom did in fact need a fresh caulking. Our Engineering and Housekeeping teams...More

Reviewed 1 week ago

I have stayed here a number of times now and could not be happier. I am a diamond Hilton member and I choose this property over others in the area. The friendliness of the stall is great. At breakfast there is always a smile and...More

Review collected in partnership with Hilton Garden Inn
Thank ricksellssteak
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 days ago

Hi ricksellssteak! Thank you SO much for the great review on Trip Advisor! We always appreciate our regular guests such as yourself and we love having you here. On behalf of the entire team, we thank you for this review. We look forward to seeing...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$153 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$153 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (157)
Dining (28)
Pool & Beach (22)
Amenities (71)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
Room Tips
"Top floor to avoid thundering foot steps"
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"choose a room away from the elevator"
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"Don't come to this hotel."
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"331 furthest from elevator, last room, quiet"
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