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We really enjoyed our stay here. Good breakfast and nice sized breakfast room. It was too cold to sit outside but it's nice they have a good patio area for that too. They have luggage carts to help you move your belongings in. (We recently...More
We were just passing through and wanted a nice hotel right off the interstate... This place was better than we could've expected. Clean and beautiful rooms with a full kitchen and large bed. Easy to find and close to some great restaurants. Overall great stay...More
When you enter a room at this hotel, you’re welcomed by the tv tuned to the Residence Inn channel with an annoying song that loops at a volume higher than is warranted. Please stop. The room next to ours played that song until we asked...More
King suite bedroom with sleeper sofa well appointed and comfortable. Staff always pleasant. Breakfast was ok, but glad it is there to start the day. Several shops and places to eat in the parking area. Within in miles to the mall and multiple shopping an...More
- walkable to restaurants
- free breakfast
-- nice selection
- the toilet paper is one step lower than 100 grit sandpaper.
-- seriously?? This is where you try to save money??
- check in was awful. I did mobile check...More
Response from Nicholas R, Front Office Manager at Residence Inn by Marriott Franklin Cool SpringsResponded 23 December 2017
Good Morning 150hotelnightsayear,
Thank you for taking the time to review our property. I'm very happy to see that you enjoyed our breakfast, cleanliness, and location. I'm very sorry to hear about the issues you experienced during your stay. Should you like to discuss these...More