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Aloft Nashville - Cool Springs

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Aloft Nashville - Cool Springs
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471 Reviews from our TripAdvisor Community

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Showing 468: English reviews
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Tampa, Florida
Reviewed 1 week ago via mobile

This is the second time we have stayed here, the staff are always very friendly and helpful. Our room was clean, freshly cleaned carpets, no dog smell. A fun happy hour, free coffee to wake up to, all in all great stay.

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Helpful?
Thank lajohnson42
Management response:

Thank you very much for your valuable feedback. We appreciate your decision to stay at our beautiful Aloft Hotel in Cool Springs. We take pride in providing superior guest service. We look forward to your next stay with us.

Naperville, IL
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We stayed here a night while driving from FL. The hotel is very modern and clean. The beds are very comfortable and the wifi is good. There is a pool and a nice lobby with a pool table and chairs. The rooms are nice and service is good and there is free parking. There are lots of nearby restaurants including...

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Helpful?
Thank travelsalotoo
About Hotel's Favourite Review
Management response:

Thank you very much for your valuable feedback. We understand that you have choices and we appreciate that you provided us with an opportunity to serve you. We take great pride in the high level of service that we provide for our guests. We love the modern look of our hotel and we stay focused on keeping it clean. We...

Reviewed 3 weeks ago via mobile

We were looking for a place to stay with our family dog, and decided upon Aloft. It's a nice hotel, great salt water pool, and cool bar. The place has a different vibe every time you walked through the lobby. There was a corporate luncheon one day with a live band, a paint and wine party one night, and deserted...

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Helpful?
Thank Minoot
Management response:

Thank you very much for providing us with your valuable feedback. We appreciate you staying with us at the beautiful Aloft Hotel in Franklin, Tennessee. We have addressed our opportunities and we look forward to your next stay with us.

Chicago, Illinois
Reviewed 3 weeks ago via mobile

The room was a good size. When you first walk in, there's a big counter, a sink, and a very big mirror. The sink is separated from the toilet and shower. The door separating them isn't a regular door and when you pull it closed, there is a big crack you can see out of, which if you are staying...

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Helpful?
Thank danarose95
Management response:

Thank you for providing us with your valuable feedback. We really appreciate you choosing to stay at the beautiful Aloft Hotel in Franklin, Tennessee. We have addressed the issues with the appropriate department. We look forward to your next stay with us.

Reviewed 3 weeks ago

I decided that if the price was right, I would stay here the next time I was in the Nashville area. The opportunity came up last week. I was traveling through on personal business and decided to stay here. While the decor is modern and attractive, there were several details that made my room less than ideal. 1) Outlets. Plentiful...

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Helpful?
Thank TravelFan0127
Management response:

We really appreciate you for choosing to stay at our beautiful Aloft hotel in Franklin, Tennessee. Thank you very much for your valuable feedback. We have addressed your concerns with the appropriate department. We are proud of our superior guest service. It is our mission to provide positive memorable experiences for every guest, every time.

Greenville, South Carolina
Reviewed 3 weeks ago

Stayed here several times. Friendly staff, cool decor, but I hate the gym-locker style shampoo and soap dispensers in the bathrooms. Icky-sticky pump dispensers don't belong in a decent hotel. Hate it when hotels try to save money on foolish ideas like that. Otherwise great location.

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Helpful?
Thank BorisMurchant
Management response:

Thank you very much for providing us with your valuable feedback. We really appreciate that you choose to continue to stay with us at the beautiful Aloft Hotel in Cool Springs. We have addressed your concerns with the appropriate department. We look forward to your next stay with us.

Reviewed 4 weeks ago via mobile

Nice modern hotel in the crux of shopping and eateries everywhere. Service was good, accommodations were nice. Don't pay extra for breakfast, there are many other local options for the money. Nice overall for a quick, passing thru kind of a stay.

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Helpful?
Thank Kellwill04
Management response:

Thank you so much for choosing to stay with us! We really appreciate your valuable feedback. We are proud of our wonderful location. We look forward to your next stay with us.

Chattanooga, Tennessee
Reviewed 12 March 2017 via mobile

Upon arrival we were met with 6 people standing at front desk waiting to register. It took 20 minutes to check in. Part of the problem was someone trying to check in while holding her little dog. Yes, this is a pet friendly hotel. I own dogs. I love dogs. But not in my hotel. As we were walking down...

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Helpful?
Thank Eggbert10
Management response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Aloft Nashville-Cool Springs. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for any inconvenience that we may have...

Reviewed 1 March 2017 via mobile

Spent 1 night in adjoining rooms, 1 king & 1 w/2 beds, to pick up the grandkids. Small rooms but laid out so they're efficient and contain what you need. Very nice clean bathroom with a big walkin shower. This place is the 1st hotel that I've stayed at that was pet friendly and didn't charge an extra fee. ☺...

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Helpful?
Thank cindersu
Brandon, Mississippi
Reviewed 13 February 2017 via mobile

Great location near shopping and restuarants. Very modern decor. Nice happy hour and Steve was great! Lots of local information and advice. Joshua was the desk clerk and was very helpful as well. And for Harley folks you will find a nice HD right across tge street!

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Helpful?
Thank Sherry J
Management response:

We know that you have many lodging choices and we appreciate that you decided to stay with us at our beautiful Aloft hotel in wonderful Franklin, TN. Thank you very much for providing us with your valuable feedback. We are fortunate to have associates that share our passion for guest service. It is our mission to provide positive memorable experiences...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aloft Nashville-Cool Springs is adjacent to Cool Springs Galleria Mall, and within easy access to Interstate 65 and the birthplace of country music. Relax and recharge with the pool, gym or lounge. ... more   less 

Additional Information about Aloft Nashville - Cool Springs

Address: 7109 South Springs Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: €128 - €214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Nashville - Cool Springs 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Aloft Nashville - Cool Springs Hotel Franklin
Aloft Hotel Franklin
Hotel Style:
#7 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Nashville - Cool Springs staff and other travellers.
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Questions? Get answers from Aloft Nashville - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors”
travelsalotoo, 9 Apr 2017 | Read review
“Ask for a higher floor.”
Chicago50by50, 31 Jan 2017 | Read review
“It is located right adjacent to I 65 so there is some highway noise. Ask to be as far away from the road as possible.”
retiree2, 1 Jan 2017 | Read review
“Room facing the gym area was very quiet.”
michaeln2013, 13 Dec 2016 | Read review
“Stay away from the I-65 side”
80sTiger, 8 Dec 2016 | Read review
5 of 5