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Hyatt Place Nashville/Franklin/Cool Springs

Booking.comUS$128*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hyatt Place Nashville\/Franklin\/Cool Springs
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439 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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Showing 437: English reviews
Orange, California
Reviewed 2 weeks ago

I wasn't expecting much because some of the reviews are less than stellar and the price was reasonable. But our room was very nice and completely updated with new carpet, tile floor, granite countertops. Very clean and quiet. We had a mini-suite with two queen beds and a sitting area. Refrigerator, table, desk, big screen TV. Ample free parking. Free...

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Helpful?
Thank exdisney27
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to give a review about your stay at our hotel. I appreciate you giving us a chance to show you what we have to offer in spite of what you may have heard about our hotel. I'm pleased to hear our rooms were accommodating to you and your family. Our...

Phoenix, Arizona
Reviewed 2 weeks ago

Reasonable prices with clean modern rooms and a very helpful cordial staff. The breakfast is the best deal in town with great, fresh food daily. The many choices of things to eat will keep you wondering should I stay of should I go? All employees are there to help.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank jeff n carol m
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your kind review about your stay at our hotel. We have recently changed our breakfast, and I am happy to hear you enjoyed our changes. Thank you for choosing Hyatt Place Franklin. We hope to see you again on your next trip to Franklin Tennessee. Tiffany Coleman - Operations Manager

San Diego, California, United States
Reviewed 2 weeks ago

We travel very often for work, sometimes for months at a time. We stayed at the Hyatt Place twice during the last two weeks for a total of approximately 10 nights. The location of the hotel is nearly ideal. Although it's near dozens of restaurants and shopping, it's tucked away in a nice, quiet, wooded area with lots of grass...

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Helpful?
Thank Andrew G
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to give a review about your stay at our hotel. I am pleased to hear our rooms were accommodating to you and your family, and that you thoroughly enjoyed every aspect of your stay. We strive to provide the best customer service we possibly can and I am thrilled to...

Lincolnshire, Illinois
Reviewed 3 weeks ago via mobile

Took a family road trip Griswold style for spring break. Stayed here for just one night and wasn't thoroughly impressed. There are better Hyatt Places out there. The fire alarm went off at 6:15 am. That's fine and all but we were told it happened a week before for the same reason...the toaster. If that happens twice in a week,...

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Helpful?
Thank Hunter88J
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear valued guests we are thankful for your feedback. I understand how frustrating it can be when the fire alarm goes off as early as it did. We have been made aware of the issues mentioned and are working with the appropriate department to get those issues taken care of. We do hope you decide to stay with us again...

Ft.Campbell ky
Reviewed 3 weeks ago

Not good did not like it the jumped the price on me and still haven't called me back yet, or given me my refund very unprofessional service . Will not be staying here ever again or recommend this hotel to anyone. Only good thing was location close to mall and close to restaurant.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank L1634RCmichaelb
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to give a review about your stay at our hotel. Please rest assured that the issues have been addressed with the appropriate department. We would relish the opportunity to better serve you here in Franklin. Again, my sincere apologies for the experience you had at our hotel. I hope you...

Baton Rouge, Louisiana
Reviewed 4 weeks ago

We were in Nashville to visit some of the area colleges. The hotel experience was great. I would recommend it to others. If you are looking for an enjoyable stay, then consider the Hyatt Place as a choice.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank S7353PTLissam
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest Thank you for your review of our hotel! I'm very glad to hear that you found our hotel enjoyable and that you would recommend us to others. Please come back and see us again. We sincerely appreciate your business and your feedback. Thank you for choosing Hyatt Place! Tiffany Coleman - Operations Manager

Mason, Ohio
Reviewed 4 weeks ago

I liked the fact the room has two double beds and a sofa bed so great for big families. Lots of room in the room when sofa is closed. Complimentary breakfast was good, plenty of options (but no waffle maker which is a kid favorite). Only issue I had with the hotel is that wireless is VERY slow.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Krandy3
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to give a review about your stay at our hotel. I am pleased to hear our rooms were accommodating to you and your family. Your input is very valuable to us. Thank you for choosing Hyatt Place. Tiffany Coleman - Operations Manager

ohio
Reviewed 4 weeks ago

Roundtrip from Ohio to Louisiana over the weekend. Stayed in 4 different hotels and the Hyatt in Franklin was by far, the best. Great location in a classy neighborhood with good restaurant options. The rooms are definitely a "cut above" the other typical $100 per night options. Good breakfast also. Great choice if you can get a good rate.

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Helpful?
Thank mayormichael
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to give a review about your stay at our hotel. We are incredibly happy that you enjoyed your stay with Hyatt Place Franklin. We would love to have you back on your next visit to Franklin Tennessee. Thank you for choosing Hyatt Place. Tiffany Coleman - Operations Manager

Racine, Wisconsin
Reviewed 4 weeks ago

Everything was great, we are really happy with our stay and we recommend the exact location to family and friends. We will be staying there for our next visit to Nashville. Thanks so much for the amazing service and the southern hospitality ❤️

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Marimari B
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I greatly appreciate your kind words about our staff and I'm very happy to hear they're giving such great service! We can't wait to have you back to Franklin on your next visit. Thank you for choosing Hyatt. Tiffany Coleman - Operations Manager

Knoxville, Tennessee
Reviewed 22 March 2017

This is my second time to stay at this location. I have stayed here in a business trip and for a personal trip. It is on a quiet street close to everything you might need. The staff is friendly and the rooms are extremely clean.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank heathercB5998KT
TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I greatly appreciate your kind words about our staff and I'm very happy to hear they're doing such a fine job! Thank you so much for choosing Hyatt, We hope to see you again. Tiffany Coleman - Operations Manager

74 photos of this hotel

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: €117 - €277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Nashville/Franklin/Cool Springs staff and other travellers.
3 questions
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Questions? Get answers from Hyatt Place Nashville/Franklin/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“East facing rooms are probably the quietest.”
exdisney27, 13 Apr 2017 | Read review
“We got a room on the first floor and was so quiet.”
TammyW109, 5 Oct 2016 | Read review
“There are a few lower floor rooms which are convenient and closer to everything.”
Holiday_Maker49022, 22 Sep 2016 | Read review
“Hotel is a 5 story building - higher rooms tend to be more quiet.”
justme011, 23 Aug 2016 | Read review
“Any floor other than the first.”
GreenLakerGA, 13 Jul 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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