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Franklin Marriott Cool Springs

Marriott HotelsUS$227*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Franklin Marriott Cool Springs
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477 Reviews from our TripAdvisor Community

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Showing 474: English reviews
Reviewed 27 January 2016

I've stayed at this hotel multiple times over the past few years, most recently, in December as they were towards the end of the renovation progress. Common areas looked great, though they were still working on the reception/check-in area during my stay, the bar and restaurant looked nice. My renovated room was nice as well - the storage area at...

Thank t-s-fl
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

t-s-fl, Thank you for taking time to provide a thorough review of our hotel. We strive to provide an exceptional product with excellent service and look forward to an opportunity to serve you again. The addition of a desk is a lengthy process to get them manufactured and delivered from overseas so it will likely be a few months down...

Punta Gorda, Florida
Reviewed 25 January 2016 via mobile

Very nice Marriott hotel. Nicely decorated rooms. Large flatscreen tv. Micro fridge and in room safe. Very nice hotel bar with a great menu and drinks. Close to the mall and several dining options. Great stay for work. Nice indoor pool and conference rooms.

1Thank Whitney A
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Whitney A, I am happy to read that you enjoyed your stay and appreciate the positive comments posted. We strive to deliver an excellent product and service and the team will like to read the reassurance. We hope your travels bring you back to stay with us. Sincerely, Michael S

Birmingham, Alabama
Reviewed 21 January 2016

We had a nice weekend stay at the Marriott in Franklin. My husband and I stayed with our two small children in a room with two double beds. We requested and received a quiet room away from the elevators, as there was a large (loud!) group of students staying in the hotel. We had no problems with noise. The recently...

1Thank poodydoo
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

poodydoo, I appreciate you taking time to review our hotel and thank you for the wonderful comments. The team will be happy to read them. We are working on the modifications do address the desk and hope to have a resolution in the very near future. We are glad you enjoyed the stay and we look forward to your next...

Reviewed 20 January 2016 via mobile

A cut above the typical suburban hotel. Very clean including excellent bathrooms. Food was surprisingly good at bar particularly the smoked wings which were a real treat. Bar area was thus outstanding. Breakfast was just OK, nothing special but in line with what you would expect.

2Thank Jabrd
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jabrd, Thank you for posting your comments. I am happy to hear you enjoyed your stay and will share the positive feedback with the team. If your travels bring you back to Franklin, we hope you choose to stay with us. Sincerely, Michael S

Decatur, Indiana
Reviewed 18 January 2016

This Marriott is an upscale hotel with a recently, completely remodeled lobby area involving the bar and restaurant area. The area is now a more modern, wide open contemporary style. This is suitable for lounging or causal business interactions. The staff is extremely friendly and receptive to helping with your stay in any manner they can. The traditional rooms and...

Thank ChiefGuru
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Chief Guru, Thank you for taking the time to post a very thorough review of our hotel and of the area. We appreciate feedback and utilize it to celebrate the positives and focus on the areas of opportunity. We are glad to see that you will be back and look forward to your next visit. Sincerely, Michael

Louisville, Kentucky
Reviewed 17 January 2016 via mobile

We stayed for an overnight visit to join a friend. It is true you will have an issue if you need office space in your room. It was not well planned. However, it is a greatly renovated room and very clean and spacious. There is a sitting area along with the mention low beds. Also the down side is no...

Thank chribit3
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

chribit3, We appreciate you taking time to post your review on this site. Your feedback is valuable to us and has been shared with the appropriate team members. We will certainly focus on improvement in removing room service dishes in a timely manner. Should your travels bring you back to Franklin, we hope you will stay with us again. Sincerely,...

Ridley Park, Pennsylvania
Reviewed 12 January 2016

The recent renovations, which I am told by the front desk are ongoing, have made this a must avoid destination for me until some glaring problems are fixed. I travel for business. I MUST have a desk. Apparently, the recent renovation plans decided that desks were a bad idea. As described by at least one other review, the standard desk...

Thank MSTinPA66
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

MSTinPA66, Thank you for your review. I am sorry you do not care for the newly renovated room. As you stated, we are working on changes based on guest feedback and hope you will come back and visit in the future. Sincerely, Michael S

Atlanta, Georgia
Reviewed 10 January 2016 via mobile

We stayed at this hotel for a weekend and thought that most of the completed renovations were nice. The rooms are clean and decorated in a contemporary style, and the bathrooms are sleek and a bit small. A notice in the room listed a few adjustments that will be made this year including adding a desk and a chair. There...

Thank TheSfamily4
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

TheSfamily4, Thank you for your review of our hotel. We are happy to hear you enjoyed the stay and will be back. We appreciate the feedback and will continue to focus on meeting our guests expectations. Sincerely, Michael S

Houston, Texas
Reviewed 29 December 2015 via mobile

I expected the hotel to be terrible because of previous reviews. We had a decent room and front desk staff was very friendly and accommodating. It was not that noisy but we were on the 4th floor. I do wish they had a free breakfast and wifi. I do not understand how hotels get away without it nowadays. Newly riddled...

Thank LinneGQ
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

LinneGQ, Thank you for posting your review on this site. We appreciate the feedback as it helps us in our ongoing efforts to provide an exceptional experience. Based on our guest's feedback, we are addressing modifications to the bed and desk. Thank you again. We hope you will visit us again on your next trip to Franklin. Sincerely, Michael S

Reviewed 20 December 2015

Standard room, bathroom a little small. Updated recently. Could hear hall way noise and neighbor noise through the walls. Beds were comfortable, room was clean just very small. Internet in rooms was not free, on demand on the tv was $2.99 per show. Love Marriott but disappointed that on this level of a hotel they nickel and dime you. The...

1Thank tadpole1
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

tadpole1, Thank you for sharing your feedback of the hotel. We strive to ensure that every guest experience is exceptional and will utilize your comments to focus on continual improvement. Thank you for staying with us and we hope to see you again soon. Sincerely Michael S

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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: €165 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the courtyard view. Not sure about the other side.”
HalfMarathonTravel, 16 May 2017 | Read review
“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
5 of 5
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US$227* /night
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