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Franklin Marriott Cool Springs

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Traveller (87)
Room & Suite (46)
Dining (2)
Overview
  • Excellent41%
  • Very good34%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (550)
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All reviewsthe concierge loungeconference centerfront desknice hotelbusiness conferencelobby bardowntown nashvillethe room was niceflat screenking bedcool springs areashopping and restaurantslots of restaurantsconvenient locationindoor poolshort drivebeds were comfortable
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101 - 105 of 547 reviews
Reviewed 1 March 2017

Nice room. Comfortable bed. Hotel has swimming pool (indoor). Provided fine catering with attentive staff. Conference area was fine with rooms for lectures to larger audience and smaller breakout rooms. I had 2 kosher vegetarian meal provided me from Grin's. Nice free parking areas. Friendly...More

Thank Harris C
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 17 March 2017

Harris C., Thank you for coming back and stay with us for the annual conference. I am happy to read that you enjoyed your visit at the Franklin Marriott Cool Springs and appreciate the nice comments. Hopefully your conference will be here again next year...More

Reviewed 1 March 2017 via mobile

Clean facilities, friendly efficient staff and wonderful conference facility. Plenty of close free parking. Very close to Nashville. Walking distance to restaurants and parks. I would recommend this hotel to any business travelers.

Thank Travelgal622
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 17 March 2017

Travelgal622, We sincerely appreciate your recommendation and are thrilled you enjoyed the Franklin Marriott Cool Springs. Thank you for taking the time to share your feedback. We hope to see you again in the near future. Sincerely, Michael S.

Reviewed 28 February 2017 via mobile

Recent renovation but core hotel is below standard for a Marriott. Still an older hotel with a few newer features thrown in. Beds really not very comfortable and we had a few housekeeping issues. Less expensive hotels nearby seem to be a much better value....More

Thank arkansastiger
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 1 March 2017

arkansastiger, Thank you for sharing your feedback regarding the Franklin Marriott Cool Springs. We strive to deliver exceptional service and I apologize that we let you down. I will share your comments with our team leaders and work to ensure that the housekeeping issues were...More

Reviewed 16 February 2017

Great property. Nice lobby. Room was contemporary, clean and pleasant in every way. Request for a king bed was accommodated by the very friendly and professional gentleman at the front desk. Bathroom was contemporary and clean. Nice view too! Easy to find just off the...More

Thank RogerThat51
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 17 March 2017

RogerThat51, We are please to see you enjoyed your stay at the Franklin Marriott Cool Springs and appreciate you taking time to share your comments. We look forward to having you as a guest if your travels bring you back to Franklin. Sincerely, Michael S

Reviewed 8 February 2017

A few years ago I wrote a less than stellar review of this property. The staff was superb, but the hotel itself was showing its age and at that time, frankly, needed some help. The management responded that they were in the process of updating...More

Thank Leslie T
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 10 February 2017

Leslie T, Thank you so much for posting a follow-up to your prior experience. I am glad that you like the renovated Franklin Marriott. We appreciate your patronage and look forward to future visits while in Franklin. Sincerely, Michael S.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$195 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$195 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
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Traveller (87)
Room & Suite (46)
Dining (2)
Business Centre & Event Rooms (4)
Questions & Answers
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TsukinoPrincess
4 October 2014|
AnswerShow all 8 answers
Response from Joe V | Property representative |
TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
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Room Tips
"Higher the better, facing south."
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"Stay somewhere else"
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"Room rate is 200-350 per night unless you have a special"
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"Higher rooms provide a nicer view"
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