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The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs...
Marriotts are always good, so this hotel is average among other Marriott hotels. Newly renovated rooms and common areas. Service is friendly, but I didn’t get a chance to interact much because my stay was less that 24 hours.
I chose the hotel because it was right opposite the offices where I had to work. I was allowed to check-in early which was a big plus since I had to wake up early in the morning to catch the flight to Nashville. The lobby...More
We visited Franklin for an anniversary trip and found the rooms very clean and comfortable. I did have a huge problem with the noise in the hallways both nights from 11:30pm- 1:30am. This ruined our stay. We had to call the front desk several times...More
Response from Joe V, Front Office Manager at Franklin Marriott Cool SpringsResponded 1 week ago
Thank you for your feedback Allen0116. We do sincerely apologize about the noise you encountered during your stay. If your travels bring you back to Franklin we hope that you give us another chance.
Forty years of international business traveler and, by choice, I'd estimate that 65% or more was spent with my head on a Marriott-fluffed pillow (you'd think by now they'd just make me Gold or Platinum For Life).
My recent stay at the Franklin Marriott Cool...More
Stayed here for two nights while attending a conference. Room was nice and the common areas pleasant. Hotel is located in a quiet business park. Sadly, I experienced a lot of hallway noise in my room and could hear every single word anyone said in...More
Thank Sharron G
Response from Joe V, Manager at Franklin Marriott Cool SpringsResponded 2 weeks ago
I am glad you felt the hotel was comfortable. However, please accept my apologies for the noise you encountered. I hope you will allow us another chance in the future. I wish you safe travels and thank you for your feedback.
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a fridge to you.
Thank You for selecting the Franklin Marriott and we look forward to hosting you. Please let us know if you may assist you in any way.
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"Bring your own mattress and pillow, yoga mat if you plan to take your shoes off, and steel toed shoes if you..."