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Franklin Marriott Cool Springs

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Franklin Marriott Cool Springs
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472 Reviews from our TripAdvisor Community

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Showing 469: English reviews
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Knoxville, Tennessee
Reviewed yesterday NEWvia mobile

I stayed here while at a conference. The hotel and my room where very nice and updated. The staff was friendly and helpful. Lots of restaurants and shopping nearby. Easy drive to downtown Nashville. I would stay here again.

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Helpful?
Thank jwmerrell
Tennessee, USA
Reviewed 4 days ago NEW

My wife was treated poorly by the front desk. My wife asked to have the room vacuumed. It never happened. My wife asked for decaf coffee for the in-room coffee pot. It never came. The room doesn't have enough outlets for electronics. Room service food was poor. On the plus side the wait staff for the event was delightful.

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Helpful?
Thank RobTennessee_USA
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

RobTennessee_USA, Thank you for posting your feedback regarding your recent stay at the Franklin Marriott. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues with the housekeeping and room service. I have shared your feedback with...

New York City, New York
Reviewed 1 week ago

Stayed at the Marriott Cool Springs on a recent business trip and had a good stay. You can tell that the hotel was recently renovated as the lobby looked brand new. Room was comfortable and was very clean as you would expect at a Marriott. Lobby bar was good and featured live music as well which was a nice touch....

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Helpful?
Thank mrees1428
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

mrees1428, We are glad that you were able to experience the live music on your recent stay at the Franklin Marriott. We appreciate you posting your review and are glad you enjoyed the stay. We look forward to your next visit. Sincerely, Michael S.

Nashville, Tennessee
Reviewed 1 week ago via mobile

The conference center is big, clean and well organized. The rooms are big and the restrooms are clean. Has a big entrance directly to the center and you can enter from the hotel. Parking is good. However sometimes it is difficult to find a spot. I attended several events there and all were excellent. If you have an event I...

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Helpful?
Thank Ashraf H
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Ashraf H, Thank you so much for your recommendation for the Franklin Marriott and Cool Springs Conference Center. Our team is passionate about serving our meeting attendees and will appreciate your positive remarks. Thanks you again. We hope to see you back soon. Sincerely, Michael S.

Indianapolis, Indiana
Reviewed 2 weeks ago

You could tell that this hotel was recently renovated- everything was perfection. The light fixtures, furniture and art work were all amazing. We stayed here for one night on our way to Florida. The indoor pool was a really nice and a fun way for our kids to burn off energy. The renovated lobby was a great place to grab...

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Helpful?
Thank Sarah D
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Sarah D, Thank you for posting the positive comments regarding the Franklin Marriott and the recent renovation. We are happy to see you enjoyed your stay, albeit brief. We will work on the air so it is not so cold the next time you visit. Hopefully you can spend more time and enjoy Franklin. Sincerely, Michael S.

Reviewed 3 weeks ago via mobile

Marriott is a terrible self serving organization. Spent two calls and 30 minutes days before to secure reservations that were wrong upon arrival. Stay somewhere else. The corporation's processes and policies are terrible, but they back it up with a pompous attitude. I'll never stay at a Marriott or anything they own. If you do stay here's the number in...

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Helpful?
Thank Ed C
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Ed C, Thank you for sharing your comments regarding the Franklin Marriott Cool Springs. I apologize that your reservations were inaccurate upon arrival and the inconvenience it created for you. We will certainly focus our efforts to improve the process. Sincerely, Michael S.

Dayton, Ohio
Reviewed 3 weeks ago

Very convenient stopping place off I 65. Numerous restaurants within walking and short driving distance. Easy drive into Franklin where there is nearly everything a visitor may want to see. Shopping, Eateries, historical attractions especially if a Civil War buff. Will stay again.

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Thank Dennis R
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Dennis R, Looks like you enjoyed what Franklin and the Cool Springs area has to offer. Thank you for sharing this on this site. The Franklin Marriott location is ideal for touring this wonderful area and we look forward to your next visit. Sincerely, Michael S.

Reviewed 4 weeks ago via mobile

This hotel was great for a business conference. The conference food was good, the lobby area great for gathering, and the rooms what you would expect from a nice Marriott. I would look forward to going back.

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Helpful?
Thank Alee514
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Alee514, We look forward to having you back! Thank you so much for the review. We are happy to read that you enjoyed the hotel while attending your conference at the Franklin Marriott. Sincerely, Michael S.

Reviewed 4 weeks ago via mobile

Attended a conference at this site. Rooms are well furnished and modern. Comfortable stay with the expected amenities. Meeting rooms were comfortable and equipment worked well. Catering food service was outstanding and very efficient. Customer service is clearly stressed and it works. Every member of the staff was friendly cheerful and helpful.

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Helpful?
Thank TennesseeTony
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Tennessee Tony, It is great to see you enjoyed your conference while at the Franklin Marriott. Thank you for sharing your gracious feedback. Hoepfully your conference will return and we will see you again. Sincerely, Michael S.

Chicago, Illinois
Reviewed 4 weeks ago

We enjoyed our stay so much, we stayed an extra night. The close proximity to the shopping mall gave my wife and my daughter an opportunity to shop, while my son and I enjoyed a great run. The property provides a map, and the grounds are so nicely kept. Highly recommend.

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Helpful?
Thank Docsun2017
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Docsun2017, It is great to hear you enjoyed the Franklin Marriott and Cool Springs area enough to stay an extra night. Thank you for your positive remarks and we hope you visit us again; maybe a little longer so you can experience historic Franklin. Sincerely, Michael S.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: €181 - €289 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Questions? Get answers from Franklin Marriott Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
“9th floor room was quiet with nice view.”
RogerThat51, 16 Feb 2017 | Read review
5 of 5