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Holiday Inn Express Dandridge

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Holiday Inn Express Dandridge
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141 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Summerville, South Carolina
Reviewed 6 October 2016

When we pulled up to the hotel it was almost like there was no one around. That was the first red flag we got. Once we got in and started talking to the lady at the front desk she told us that the wifi was down (she said it was from the storm) which I assumed she meant the hurricane...

1Thank prettypuzzled
HIEDANDL, Manager at Holiday Inn Express Dandridge, responded to this review

Thank you for taking the time to let us know how your stay was with us . I apologize that you were unhappy with your stay. Our tech support worked diligently to keep the internet up and running during the storm that affected our carriers home state. We also let all our guests know at check in that we are...

Clarksville, Virginia
Reviewed 26 September 2016

The location is perfect for restaurants and easy access on and off the interstate. Rooms were clean and fresh, no noise at all and very friendly service. Breakfast was well prepared and with many choices. Would surely stop here again.

1Thank det683
Reviewed 11 September 2016 via mobile

We stay here each year on our way to Folly Beach,SC. This is the best half way point. We have seen it at its worst. The breakfast has always been poor but I think that is due to the staff. The breakfast staff has been withdrawn and shows an attitude of complacency. The rooms are at best adequate. The night...

Thank ccr9217
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear ccr9217, Thank you for taking the time to tell us about your experience at our hotel. It is great to know that you were able to appreciate the condition of our room. However, I was concerned to see that you were not impressed with our breakfast service. I would like to apologize for any inconvenience these issues may have...

Reviewed 9 August 2016 via mobile

We stayed in a standard room and pleasantly surprised by the size of the room. It really didn't seem much different all, just saved us some money. The beds were very comfortable as well! There was a mini fridge, small keurig coffee maker and microwave in the room. The location is just beginning a major renovation. Should be awesome when...

1Thank Lara C
Holland, Michigan
Reviewed 7 August 2016 via mobile

When you first walk in you can tell that this hotel was nice when it was built. Seeing signs that they are doing a full remodel is clear that they want to keep it updated. Knowing that it is older and yet so clean you can tell it has been well taken care of. I would recommend staying here, especially...

Thank Jeremy D
Reviewed 27 July 2016 via mobile

Keep driving to another exit! I would not stay here again. The staff was helpful and kind but the rest of the place needs work. I saw a sign that said they would be remodeling in August -I hope they also clean. My room was on the 2nd floor close to a heavy door that would slam everytime someone used...

Thank Susan S
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Susan S, Thank you for taking the time to provide us with your feedback. Our efforts to improve the hotel are ongoing and we appreciate your honest feedback. I am happy you found our staff helpful and kind. I apologize for any inconvenience experienced due to the noise levels, cleanliness of the bathroom and hotel atmosphere. Kindly be assured...

Reviewed 27 July 2016 via mobile

This is not up to Holiday in standards whatsoever. The halls smelled heavily of smoke and so did the elevator. The A/C in the room was so horrific, that they had a fan that sits on the floor to help with the sweating agony. Their toilet had black marks on the inside of the bowl. A Bobby pin was left...

1Thank Alan W
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Alan W, Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particularly the level of...

Dallas, Texas
Reviewed 23 July 2016

Way over-priced for quality of the room. Although the room was a non-smoking room it was on the third floor which has smoking rooms. The hallway as well as my non-smoking room smelled of cigarette smoke. Though I reported that the smoke alarm was missing from my room, the staff did not seemed concerned. I think a fire marshal would...

1Thank aerocrag
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear aerocrag, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our staff and the room you were...

St. Joseph
Reviewed 21 July 2016

This is the same comments I left with the person at the front desk as we left. She did offer us her floor fan. This was our first time staying at a Holiday Inn Express, we might of choice the wrong Inn for our first stay, all of them can't be this bad. Check in took quit a bit of...

Thank Doc523
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Doc523, Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the check-in service, room temperature control, water pressure in shower, and the third floor hallway just to name a few. I would like to apologize for any inconvenience these issues...

Reviewed 12 July 2016 via mobile

When we first arrived the 2 "security" doors in the back were open. They were broken and could not be fully locked. The elevator and hallways smelled of old smoke and were musty. Our room was cleanish, but in disrepair. The tv and remote would not work, but after 3 calls, Kelly cheerfully came to fix it. Our 2 queen...

Thank Stephanie M
IHGService, Guest Relations Manager at Holiday Inn Express Dandridge, responded to this review

Dear Stephanie M, Thank you for sharing your feedback from your recent stay. We rely on guest feedback to determine the things we need to keep on doing and the areas we need to improve on. I appreciate your kind words towards our staff and the customer service they delivered. I am also glad to read that you enjoyed the...

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located at the foothills of the Great Smoky Mountains, in Historic Dandridge, the newly renovated Holiday Inn Express Hotel offers relaxing, affordable accommodations. Whether traveling for business or pleasure, this 61 room, 3 story hotel offers a variety of room types to fit every family's budget. The area has many spectacular views and attractions. The Great Smoky Mountains can be seen from our hotel and beautiful Gatlinburg along with Pigeon Forge are close by. Nearby golf courses and Douglas Lake are just a few samples of our many area attractions. The Holiday Inn Express in Dandridge is committed to providing efficient service flavored with a dose of Southern Hospitality sure to please even the most seasoned traveler. We welcome individuals, families, and groups of various sizes. Our hotel also has rooms set aside for our guests who are traveling with pets. We have ample parking and can accommodate buses. At the Holiday Inn Express in Dandridge, you will check in as a guest and depart as a friend, so come Stay Smart with us. ... more   less 

Additional Information about Holiday Inn Express Dandridge

Address: 119 Sharon Drive, Dandridge, TN 37725
Region: United States > Tennessee > Dandridge
Price Range: €77 - €120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Dandridge 2.5*
Number of rooms: 61
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Also Known As:
Holiday Inn Express Dandridge Hotel Dandridge
Holiday Inn Dandridge
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Dandridge staff and other travellers.
1 question
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Questions? Get answers from Holiday Inn Express Dandridge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call first to find out where they stand on renovations.”
 of 5 bubbles utoometoo, 26 Oct 2016 | Read review
“Once remodeling is done 3rd floor would probably be best choice”
 of 5 bubbles prettypuzzled, 6 Oct 2016 | Read review
“Stay off the third floor is you are a non-smoker. Reeks of cigarette smoke.”
  • No smoke alarm. Fire code violation.
 of 5 bubbles aerocrag, 23 Jul 2016 | Read review
“Check if A/C works before maintenance personell goes home”
 of 5 bubbles Doc523, 21 Jul 2016 | Read review
“Run away, run away!”
 of 5 bubbles Badtzmaru2015, 19 Jun 2016 | Read review
5 of 5