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Fairfield Inn & Suites Cookeville

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Fairfield Inn & Suites Cookeville
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192 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Cookeville
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Showing 191: English reviews
Boston, Massachusetts
Reviewed 12 April 2015

We arrived and all I wanted was a cup of hot decaf coffee. It was cold as stone. Also, no real half & half prepackaged creamers- just the nasty fake stuff. No fruit, cookies, or anything. For an area where many have to travel early, the breakfast starts relatively late. We were able to get cold cereal but no skim...

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Helpful?
1Thank workaholicmom
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Workaholic Mom I am so sorry that your stay was not up to par. We would have been happy to have made you fresh coffee and I am sorry what we had was cold. I am also sorry there was not cookies or fruit for you when you arrived. Our guest satisfaction is our number one priority and I appreciate...

Orange, California
Reviewed 6 April 2015

Just a quick one night stay during a road trip from California to Virginia. Hotel was a little out of the way (across from Sam's Club) but was clean, well appointed, and the staff was very friendly and accommodating! They gave us a recommendation to a local restaurant in the downtown (Old Town) area -- Crawdaddy's - that was excellent...

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Helpful?
Thank T2IVAZAZ
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Thank you so very much for your wonder 5 star review. I am so glad you enjoyed Crawdaddys down town because it is a favorite of our guests. I do hope next time in the area you will stop by and see us again.

Lenoir City, TN
Reviewed 2 April 2015

Although I'm a Marriott rewards member and can stay at any level using points I am usually very pleased to stay in a Fairfield Inn. The beds are just as wonderful, the rooms are just as clean, and the water just as hot. For a night or two on business these are usually great rooms. But, a few issues with...

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Helpful?
1Thank Kelly F
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Kelly F, I am so very sorry for your unpleasant stay. It is our goal to please every single guest and I am sorry we fell short during your visit. The Housekeeping staff is very good at checking the clocks and I am sorry they missed resetting yours. The staff at the front desk is very knowledgeable with locations of...

Reviewed 26 March 2015 via mobile

Yes, the room was clean. Yes, the bed was comfortable. However, for a rate upward of $150 per night I would expect a few upgrades that this hotel is sorely lacking. First, absent in my room were working, accessible power outlets. The options were these: outlets behind the bed, behind the television, outlets at the base of the lamp (which...

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Helpful?
2Thank Jeff C
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Jeff C. I am very sorry that you did not enjoy your stay with us and found the rate too high. We pride ourselves on making sure our guests have the best possilbe stay and I am sorry if we fell short on your visit.

Powell, Ohio
Reviewed 17 March 2015

Stayed here 3/15/15 on a trip. This hotel is in the CENTRAL time zone so if you are traveling down from the eastern time zone understand once you get off of 75 you basically lose an hour for most of TN other than Chatanooga. I had trouble with the hotel's internet. I'm not giving them a downcheck for this because...

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Helpful?
Thank Ken241
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

ken241 thank you for your 4 star rating. I am so glad the staff was helpful and our internet is being updated in the next couple of weeks. I am sorry you did not enjoy the extended breakfast, but I do hope nex time in the area you will please visit us again.

Atlanta, United States
Reviewed 26 February 2015

I have been staying at this hotel for several years on my trips to Tennessee. I would not stay anywhere else. The hotel is always impeccably clean. The business center functions flawlessly. But best of all---are the people who work here. They are uniformly professional and courteous. More important to road warriors, they go out of their way to do...

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Helpful?
Thank Valerie D
FFICookevilleGM, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Valerie D. thank you so much for your amazing revue. We pride ourselves on taking the best possible care of our Guests. We so appreciate you taking the time to give us a 5 Star Review and hope next time in the area you will stop in again.

Reviewed 24 February 2015

Due to the recent ice storm in TN., and no power for several days, we made a reservation to stay at Fairfield. Most of the local hotels were full for the same reason. Jeff told us he expected an availability and would call us back, and HE DID !! Fate stepped in and we regained power. We called to cancel...

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Helpful?
Thank carol r
Denise F, General Manager at Fairfield Inn & Suites Cookeville, responded to this review

Carol, Thank you so much for taking time to fill out the Guest Survey. I remember talking to your Husband and I was so happy that you all got your electricity turned on. My thoughts are with you all during this hard time. I thank you for your high praises and am glad you will choose us if needed in...

New York City, New York
Reviewed 7 February 2015

Was just in the Cookeville area for one night on business this week. Booked at this Fairfield Inn. I arrived around 7PM and was greeted by a young guy behind the counter wearing a Patagonia jacket and yawning. He was nice enough and quickly got me on my way to the room, which was on the first floor. The room...

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Helpful?
Thank jmfisher
FFICookevilleGM, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Mr. Fisher my appologies for your unpleasant stay with us here at Fairfield. Our guest satisfaction is the number one priority and I am sorry we fell short during your stay. All comments have been passed along to the appropriate people . I do hope you will not let this experience keep you from giving us another try in the...

Marietta, Georgia
Reviewed 26 January 2015

One of the nicer Fairfields, apparently due to a renovation, on par with the newer properties. The front desk staff was indifferent at best which was surprising as most Marriott properties have good customer service.

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Helpful?
Thank Richard T
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

Richard T. I am very sorry you did not receive the excellent check in experience that we strive to provide with each guest. I do hope next time in the area you will stop in and give us another try. Also thank you for your compliment comparing us to looking like a newer property.

New York
Reviewed 13 January 2015

I stay here at least once a year since they opened and always have had a good experience. But this visit was a big exception. After a rough night of spotty internet and the heater sounding like a jet engine and having a life of its own (I had the heat/cool/off button on the thermostat in the Off position but...

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Helpful?
Thank view2mtn
Denise F, Manager at Fairfield Inn & Suites Cookeville, responded to this review

View2mtn I am so very sorry for the experience you had at our Hotel. I do know an electrician was called in to fix the unit and up until the Maintenance person left it had been working. Since your stay the unit has been replaced. Your business is very important to us and I do hope that this one experience...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Fairfield Inn & Suites Cookeville

Address: 1200 Sams St, Cookeville, TN 38506-4016
Region: United States > Tennessee > Cookeville
Price Range: €93 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Cookeville 2.5*
Number of rooms: 81
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Also Known As:
Fairfield Inn And Suites Cookeville
Fairfield Inn & Suites Cookeville Hotel Cookeville
Hotel Style:
#3 Family Hotel in Cookeville
#5 Romantic Hotel in Cookeville
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Cookeville staff and other travellers.
1 question
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Erwin, Tennessee

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Questions? Get answers from Fairfield Inn & Suites Cookeville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The extended rooms are wonderful”
 of 5 bubbles InsuranceSales, 10 Nov 2016 | Read review
“We've stayed on both sides and noise was not an issue whatsoever.”
 of 5 bubbles melgiarratana, 5 Nov 2016 | Read review
“Always best to stay away from the elevator and ice machine.”
 of 5 bubbles 98CarlM, 27 Aug 2016 | Read review
“Top floor, end of hall”
 of 5 bubbles AaroTravel, 8 Feb 2016 | Read review
“Get a room on the top floor away from the elevators facing the back of the property.”
 of 5 bubbles stevenw148, 20 Nov 2015 | Read review
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