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Holiday Inn Express Cleveland Northwest

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Holiday Inn Express Cleveland Northwest
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222 Reviews from our TripAdvisor Community

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Showing 219: English reviews
highland indiana
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

The bed at this hotel was so hard it actually hurt to lay on your side or back. I tossed and turned all night. Would not recommend this hotel. It was clean, the staff was friendly, but when you cannot sleep because the bedni4s so hard, it doesnt matter much.

Helpful?
Thank cindyhighland
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for mentioning that our hotel was "clean" and the "staff was friendly." We do work very hard on behalf of our guests in an effort to serve every need. I'm sorry you thought the bed was too firm. We furnished our hotel with a high end 5 star mattress, rather than the 3 star that met the requirements... More 

Cleveland, Tennessee
Level Contributor
4 reviews
Reviewed 4 weeks ago via mobile

Best facility, beds, location, people, rates, even the breakfast is good. Very clean and excellent staff. Definitely the go to hotel in Cleveland. Best access to restaurants and the mall. I highly recommend this place.

Helpful?
Thank JackGold1
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you very much, we could not ask for a better title. Words like "very clean and excellent staff" make our jobs even more rewarding. Please come back and we will do our best to provide the absolute best service anywhere in the South. More 

1 review
Reviewed 4 weeks ago via mobile

We are in the area quite a bit, and have stayed here in the past and am part of the chain's loyalty program. We are very disappointed at how we were handled today. We left this am at 11 and came back to our room at 4pm to find it completely unmade and unattended to. I saw the cleaner in... More 

Helpful?
Thank Erik S
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Mr. Erik S., We are sorry you had this disappointment and sincerely apologize. We are happy to assist you regarding all your future hotel stays by sharing with you that upon removing the Do Not Disturb door tag, simply alert the front desk (that the Do Not Disturb sign is now removed) at any of our hotels worldwide and someone... More 

Nashville, Tennessee
Level Contributor
143 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 October 2016 via mobile

Recently in Cleveland for a wedding and stayed at the Holiday Inn Cleveland Northwest. As an IHG Platinum member I can tell you that this is a well run, clean, and centrally located hotel with a great staff. The room was very clean and comfortable and the complimentary breakfast was outstanding. Great hotel, great stay!

Helpful?
Thank wccope
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for 5 stars and wonderful words. WE are so honored at your comments especially with your platinum status. We know you have great understanding of the high expectations we hold from IHG. I hope you will come back soon and see us. The leaves are beautiful right now and the weather is fantastic! More 

Columbus, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2016

Cleveland and this hotel are fantastic places to visit/stay, if you are traveling up or down I-75. I have been around the word multiple times, but it is always good to come home to Cleveland. When we visit family nearby we tend to stay at this or one other location (depending on price/time of year). Holiday Inn has a outdoor... More 

Helpful?
Thank reviewsbychris2016
Richie H, Owner at Holiday Inn Express Cleveland Northwest, responded to this review

Wonderful words. Thank you! We are so honored by your 5 stars and kind words, I wanted to reply myself. Thank you for noticing so many of the good things about our property and staff and your repeat business and recommendation speak volumes. Be safe and God bless you guys. Come back and see us soon. More 

Cleveland, Tennessee
Level Contributor
6 reviews
4 hotel reviews
Reviewed 15 October 2016

Our church uses HIE for our speakers. Our recent speaker and his wife rated it at the top of places where stayed. Clean, great staff and awesome breakfast. Well worth booking for business or pleasure and you will not be disappointed.

Helpful?
Thank Izzyondaroadagain
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Pastor Archey, We are so grateful to serve your great church and guests. Thank you so much for the opportunity. We love to hear your words "Clean, Awesome Breakfast" etc. Keep the encouragement coming on your radio broadcast. We appreciate it. More 

Columbus, Ohio
2 reviews
Reviewed 5 October 2016

The management and staff were outstanding! Everyone was very welcoming, outgoing and accommodating. Rooms were large clean and sufficient to all of our needs. Suggest this as the place to Stay in Cleveland TN!!!

Helpful?
Thank msweaver2016
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Great Stay" says it all. Thank you for the incredible review and more than that THANK YOU for the opportunity to serve you. We know you have choices for hotels in Cleveland and are grateful that you choose our property. Please come back and see us soon. More 

Huntsville
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 September 2016 via mobile

We were in town for my husband's high school reunion and this was the referred hotel. It was fresh and new. I would highly recommend it. It is also in a great location with new businesses nearby. There is a Longhorn Steakhouse just off the premises.

Helpful?
Thank LERuth
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Wonderful" and 5 stars- we cannot ask for anything more! Thank you - we were honored to host your class reunion. We have had several schools use us as their headquarters for reunions and homecomings lately. I hope you will come back and see us real soon. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 September 2016

I had emailed the hotel in advance with some particular room requests. I received a very nice email from the hotel stating they could meet my needs. When I checked in, I was reminded that they were able to meet my request. The front desk staff were all pleasant and very helpful, both on the phone and in person. The... More 

Helpful?
Thank Michelle H
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Michelle H, We are so honored by your wonderful review. Your words: "Welcoming, Homey, Inviting and Relaxing" are about all we could hope for. Thank you for noticing the "extra touches" at breakfast and of course we greatly value all of our guests, but are especially honored by our IHG Spire Elite members. Please come again and allow us to... More 

FL
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 15 September 2016 via mobile

Well maintained and clean. Very efficient and friendly staff at the front desk. Exterior and interior are maintained beautifully. The 2 bed suite included a separate seating area with a couch, coffee table, and table and chairs. The room also included a desk, refrigerator, microwave, and Keurig coffee maker. The beds were clean and comfortable. Adequate outlets to plug in... More 

Helpful?
Thank Biz&LeisureTraveler
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

We are truly honored to serve you and appreciate your wonderful words. The incredible detail is more than we could ever ask for. Please come back soon and allow us to serve you with the "best hotel" in the market as voted by the Cleveland Daily Banner newspaper here locally. Be safe in your travels and God bless you and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Region: United States > Tennessee > Cleveland
Price Range: €111 - €163 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cleveland
#2 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Northwest staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Cleveland Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are away from the highway and quieter”
 of 5 bubbles reviewsbychris2016, 25 Oct 2016 | Read review
“Suites are exceptional”
 of 5 bubbles Izzyondaroadagain, 15 Oct 2016 | Read review
“I was on ground floor and the room was very quiet”
 of 5 bubbles michellehA1233HB, 18 Sep 2016 | Read review
“I prefer the higher floor and back side of hotel. Less noise and away from the front parking lot.”
 of 5 bubbles brwneyegrl37, 17 Aug 2016 | Read review
“The rooms on the right side of the hotel appear larger because how the microwave/fridge is placed. It appears 2x larger”
 of 5 bubbles BJloves40, 18 Jun 2016 | Read review
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