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Holiday Inn Express Cleveland Northwest

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Holiday Inn Express Cleveland Northwest
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228 Reviews from our TripAdvisor Community

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Showing 225: English reviews
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Brechin
Reviewed 5 days ago NEW

Another great off -the-road experience. This Holiday Inn is modern and well-appointed in the lobby and the rooms. The outside is quite attractive too and it's very convenient to the highway and to shopping. The breakfast was tasty and the staff was friendly; rooms were spacious and clean. No complaints at all.

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Helpful?
Thank Alec P
Pennsville, New Jersey
Reviewed 5 February 2017

This hotel was very accommodating for my me and family while we were in the area. The staff was so nice and friendly, and the general manager was also very helpful and always available at the property. They allowed us a late check out which was greatly appreciated. I highly recommend this property. We had a great stay!

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Helpful?
Thank ARPPAP
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you ARPPAP. WE are honored to have served you and appreciate the wonderful words like, "nice, friendly, helpful and always available." Just a few weeks ago, IHG owners' association honored us with the "hotel of the week" for all hotels in their chains. We do our best to be the best and hope you will come back soon.

Cleveland, Tennessee
Reviewed 10 December 2016 via mobile

Clean as clean can be. Breakfast was delicious. All the employees were friendly. Joe Day checked us in quickly and gave me warm blankets because I'm so cold natured -- free hot chocolate was an added bonus.

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Thank Carmie60
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Clean, Breakfast was delicious"- Wow, we could not say it any better than that. Thank you! Our employees aspire to be as you mentioned "friendly" and Joe takes the extra step to serve. Thank you for your kind words and please come back and see us very soon. Merry Christmas to you and yours.

Gainesville, Georgia
Reviewed 5 December 2016

We had a wonderful time in Cleveland, TN after Thanksgiving. This is the second time I have stayed at this property and this hotel never disappoints. The management and staff always go out of their way. I LOVE the beds here! So comfy! Very clean rooms and the lobby is so nice.

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Helpful?
Thank jjlawler
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Wow! We are so grateful to have you stay with us again. Thank you for mentioning that you "LOVE" the beds. We understand the value of a good night's rest and invested in upgraded mattresses for that reason. "Very clean" is another wonderful comment we are grateful for. Merry Christmas to you and yours.

Flowery Branch, Georgia
Reviewed 5 December 2016

The rooms were clean and well maintained. Bed was really comfortable and we felt fully attended to. The breakfast was also an added treat to our stay. The check-in process was smooth and this was appreciated since we had multiple rooms.

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Helpful?
Thank linzj124
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much! We appreciate your attention to detail in the check in process. We work hard to be ready for your arrival. Also, thank you for the comment regarding breakfast. We do offer a full HOT breakfast buffet complete with gravy, biscuits, sausage, etc. to complement our fruit and cereal, pastry type items. Please come back and see...

Gainesville, Georgia
Reviewed 5 December 2016

We stayed at this Holiday Inn Express for two nights. It was very clean! Right off the exit ramp and easy to get in and out of. Several restaurants close by. Staff was extremely friendly and helpful. Also, they serve a very nice breakfast in the mornings. If in the area, you should make this your stop.

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Helpful?
Thank jnlawler
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"Very Clean" - We will take that all day long. Thank you! We appreciate you mentioning our location as well. We are the best location in town for all restaurants and shopping. Your wonderful words about our staff, "Friendly and Helpful" is so appreciated. Please come back and see us real soon and Merry Christmas.

highland indiana
Reviewed 20 November 2016

The bed at this hotel was so hard it actually hurt to lay on your side or back. I tossed and turned all night. Would not recommend this hotel. It was clean, the staff was friendly, but when you cannot sleep because the bedni4s so hard, it doesnt matter much.

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Thank cindyhighland
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for mentioning that our hotel was "clean" and the "staff was friendly." We do work very hard on behalf of our guests in an effort to serve every need. I'm sorry you thought the bed was too firm. We furnished our hotel with a high end 5 star mattress, rather than the 3 star that met the requirements...

Cleveland, Tennessee
Reviewed 6 November 2016 via mobile

Best facility, beds, location, people, rates, even the breakfast is good. Very clean and excellent staff. Definitely the go to hotel in Cleveland. Best access to restaurants and the mall. I highly recommend this place.

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Helpful?
Thank JackGold1
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you very much, we could not ask for a better title. Words like "very clean and excellent staff" make our jobs even more rewarding. Please come back and we will do our best to provide the absolute best service anywhere in the South.

Reviewed 5 November 2016 via mobile

We are in the area quite a bit, and have stayed here in the past and am part of the chain's loyalty program. We are very disappointed at how we were handled today. We left this am at 11 and came back to our room at 4pm to find it completely unmade and unattended to. I saw the cleaner in...

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Helpful?
Thank Erik S
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Mr. Erik S., We are sorry you had this disappointment and sincerely apologize. We are happy to assist you regarding all your future hotel stays by sharing with you that upon removing the Do Not Disturb door tag, simply alert the front desk (that the Do Not Disturb sign is now removed) at any of our hotels worldwide and someone...

Nashville, Tennessee
Reviewed 28 October 2016 via mobile

Recently in Cleveland for a wedding and stayed at the Holiday Inn Cleveland Northwest. As an IHG Platinum member I can tell you that this is a well run, clean, and centrally located hotel with a great staff. The room was very clean and comfortable and the complimentary breakfast was outstanding. Great hotel, great stay!

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Helpful?
Thank wccope
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for 5 stars and wonderful words. WE are so honored at your comments especially with your platinum status. We know you have great understanding of the high expectations we hold from IHG. I hope you will come back soon and see us. The leaves are beautiful right now and the weather is fantastic!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Region: United States > Tennessee > Cleveland
Price Range: €112 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
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Hotel Style:
#1 Green Hotel in Cleveland
#2 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Northwest staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cleveland Northwest staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are away from the highway and quieter”
 of 5 bubbles reviewsbychris2016, 25 Oct 2016 | Read review
“Suites are exceptional”
 of 5 bubbles Izzyondaroadagain, 15 Oct 2016 | Read review
“I was on ground floor and the room was very quiet”
 of 5 bubbles michellehA1233HB, 18 Sep 2016 | Read review
“I prefer the higher floor and back side of hotel. Less noise and away from the front parking lot.”
 of 5 bubbles brwneyegrl37, 17 Aug 2016 | Read review
“The rooms on the right side of the hotel appear larger because how the microwave/fridge is placed. It appears 2x larger”
 of 5 bubbles BJloves40, 18 Jun 2016 | Read review
5 of 5