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Courtyard by Marriott Clarksville

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Traveller (41)
Room & Suite (17)
Dining (12)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Property amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Classic
Mid-range
HOTEL CLASS
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Location

Full view
48Car recommended
Grade: 48 out of 100
36Restaurantswithin 1 km
2Attractionswithin 1 km
259Reviews
82Photos
1Q+A
42Room tips
Traveller rating
  • 120
  • 78
  • 35
  • 13
  • 13
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Popular mentions
This was a nice hotel. Rooms were spacious & clean. Staff was friendly & accomidating. Deli in hotel offering a variety of selections of food, coffee, & beverages to purchase. In close proximity to many restaurants & stores. I’d refer this hotel to anyone.
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Typical Courtyard. Our room seems to have had some recents renovations. The wall mounted AC was exceptionally quiet and functioned very well for a Marriott property. To enter hotel take the first right on west side of interstate before McDonalds. GPS May take you to next
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+4
This courtyard is located in a awkward location; it is a little tricky getting into the parking lot. If you are coming off I24 and your GPS is taking you to Fair Brook turn right at the light onto Westfield Ct, easiest way to get into the hotel.The main road near the hotel is
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Response from Sean C, General Manager at Courtyard by Marriott Clarksville
Responded 20 Nov 2018
Terri is ... in a word ... EXCELLENT!!! She has a true heart for service and is a genuine asset to our team, here in Clarksville! We were lucky when she walked in the door, and asked if we were hiring. I am not surprised she would go out of her way to help ... with reservations, directions, etc. The Hotel, which opened in late 2009, was fully renovated very recently ... the last task being the replacement of ALL guest room TV's with 43" UHD flat screens and the addition of interactive TV access (like Netflix and Hulu). Hotels like ours, generally, renovate every 7 years or so. The towels now, those we replace much more regularly .. the Hotel constantly bringing in a "fresh" supply of towels. I will certainly have to look into why they might have had a dingy appearance? I cannot disagree, the Hotel can be a little awkward as you approach but, we were built AFTER the roads were already designed/created by both the City and County. You are right, though ... coming in off of Westfield Court is the BEST route! We have tried to get GPS systems to recognize your directions but, sadly, some systems still use St. Bethlehem Drive - the former name of Fair Brook Place - and cannot or will not change it despite the fact the City and County did BEFORE we were even built or opened. Thank you for your feedback!!!!! Sean Craft Area General Manager
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We needed a break from driving because we had been on the road for 10 hours. I showed up with my four kids and husband and Teri was the most welcoming person I’ve ever encountered. Usually when we’ve checked in super late to a hotel the front desk is slow moving, grumpy, and
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Response from Sean C, Manager at Courtyard by Marriott Clarksville
Responded 20 Nov 2018
Terri is, without a doubt, the BEST medicine for a traveler who has been cooped up in a car or a plane or a train, for too many hours!!! She has an infectious laugh and a true heart for service, too. We instinctively knew, when she came on-board, we had stumbled across a diamond in the rough! Terri is an asset to our team ... and we will make absolutely sure she is rewarded for being EXACTLY that ... with every guest, every day!!! Thank you SO much for taking the time to share your wonderful words ... for her and with us. All the best, Sean Craft Area General Manager
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Friendly staff and pleasant decor forgotten once you climb into the beds. Rock hard. Never slept on a harder mattress. Maybe this is just room 126, or maybe they give you that room when you use points to punish you, but honestly, these mattresses are ridiculous. Also,
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Response from Sean C, General Manager at Courtyard by Marriott Clarksville
Responded 5 Oct 2018
The most important amenity we can offer our valued guests is a clean, comfortable room ... where you can relax, get a good nights sleep and leave feeling rejuvenated! I am sorry we failed to provide that, during your stay with us!!! Mattresses can, unfortunately, be very subjective ... from guest to guest ... and while we are about to begin replacing mattresses (throughout the Hotel), we will also be looking for alternative solutions to this problem, in the form of pillow-toppers, pads, etc. Anything we can do to make your "sleep experience" more enjoyable is beneficial in EVERY way ..... You are correct ... we do NOT offer free breakfast and we proudly brew Starbucks coffee and Tazo tea so we also do not offer complimentary coffee/tea in the Lobby (or tea bags in the guest rooms). Since the inception of the Courtyard brand, this has been a mainstay ... guests being able to tell us what they want. Our Bistro dining concept is driven by the input/feedback of the majority of our guests. But many of our sister Hotels, including the Fairfield by Marriott and others, serve both complimentary breakfast and coffee/tea, in their Lobbies. We understand you have many choices, when choosing where to stay. While we believe we offer an unique experience and excellent service, we certainly understand everyone is not going to enjoy staying with us. Hopefully, we can make some changes and, if you come back, we will change your mind ..... All the best, Sean Craft Area General Manager
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"Upper floors away from elevator or ice are best"
"We were right by the elevator on the second floor and it was perfect so every room must be GREAT!!"
"My tip is to go elsewhere. I would only rate them a 1. This webpage wouldn't take my rating"
"I would recommend a King Suite for the roomiest space ever."
"Higher rooms on the back of the hotel give a good view of the forests in the distance instead of busy street in front."
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PRICE RANGE
US$128 - US$206 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeClarksville
NUMBER OF ROOMS
75
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