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We ate several meals in the hotel restaurant, and the staff was always very friendly and helpful. I eat a gluten free diet, and our waiter, Joseph, went to extra effort to bring gluten free goods to our table, even though we were eating at...More
I am a now a Marriott platinum member and have stayed at hotels everywhere. I booked this hotel over others, because it was a Marriot. We we greeted extremely warmly by the front desk man named, Mon. He explained that the hotel was under renovations...More
The only reason I am rating it a 1, is because 0 isn't an option. Worst customer service ever! This was my first time staying at a Marriott, and sad to say, it will probably be my last. No mini fridge in our room as...More
Response from Jurgita S, General Manager at Chattanooga Marriott DowntownResponded 22 December 2017
Thank you for taking the time to share your valuable feedback.I sincerely apologize for the challenges you encountered. The experience you had is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your...More
The hotel was nice. Very attentive staff. Sign said it is going through some upgrades which will modernize it. Club level was closed when I was there so they put us in the main dining room in a closed off section. It worked for the...More
From the beginning the valet was very quick. Check in staff were friendly and polite . We got up to our room after a long drive and the room was very clean. The bed was very comfortable. The hotel was quiet. During check in I...More