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Holiday Inn Express Hotel & Suites

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241 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Tickfaw, Louisiana
Reviewed 29 March 2016

Jeff the morning manager was very friendly, attentive, and intuitive. We received fantastic customer service, a clean room, and great food. Our trip was a last-minute adventure due to a family emergency, and even though Jeff had no idea why we were there, he really went the extra mile to help us out in our time of need. The Holiday...

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Helpful?
Thank 190joe
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear 190joe, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Hartland, Wisconsin, United States
Reviewed 22 March 2016

Just off a busy, busy city street, this hotel is just ok. The bed was comfortable, the view out the window was the roof of the pool enclosure, the place does need to be redone. The halls and carpeting are old and dated. I would probably not stay here again unless there were no other options.

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Helpful?
Thank Paul R
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Paul R, Thank you so much for your review and for sharing your recent experience. I apologize that we did not exceed your expectations however improvements are in the pipeline and I hope that you will give us another opportunity to wow you. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Alabama
Reviewed 9 March 2016

The staff is extremely courteous and friendly. The breakfast options were great! The rooms need to be upgraded asap. The carpets need to be cleaned. The exhaust and lock in our bathroom did not work. The staff told us that the management plans to sell the property soon so there are no plans to make any updates. The staff gets...

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Helpful?
Thank Saadia A
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Saadia A, Thank you so much for your review and for highlighting the efforts of our wonderful hospitality team. We are actually in the process of renovation so the next time you visit, we will be a brand new property inside and out. We hope that your next review will give us an A+ on all fronts! Thanks so...

Nashville, Tennessee
Reviewed 21 February 2016 via mobile

We saw this from the highway and decided to book a room. The staff was friendly and very attentive to our needs. The hotel was clean and the room was nice. There was a hot breakfast not just a continental breakfast. We were able to relax longer before checkout since we did not have to go out early.

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Helpful?
Thank Yolanda L
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Yolanda L, Thank you so much for choosing the Holiday Inn Express East Ridge and for your wonderful review regarding your stay. We are so pleased that we had the opportunity to be your weekend getaway and hope that we have the opportunity to welcome you back to the Scenic City soon. Sincerely, Alicia L. Social Communications Manager (423)...

Flanders, New Jersey
Reviewed 25 January 2016

Check in was easy. Got to our room, carpets stained bad, then we saw some pets in the hotel and realized we may be in a pet room. Asked the front desk, they said we could switch rooms, we switched next door…Not bad. Noisy animals left alone in hotel, not the hotels fault. Coffee accessible downstairs all day and night....

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Thank Love2TrvlAlissa
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Reviewed by Love2TrvlAlissa, Thank you for your review and for sharing your recent experience. I apologize that you were less than satisfied and have forwarded your concerns to our management team. We know that there are many choices for hotels in the Chattanooga and want to make the necessary changes to provide you with a superior experience. We hope...

Reviewed 6 January 2016 via mobile

Excellent hotel with excellent staff. Night managper Charles made us feel like we just walked into Grandma's house. Morning manager Jeff was equally as cordial! All hotels need staff like these two. We'll be back Charles and Jeff!

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Helpful?
Thank SharonRandy
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sharon Shaw, Thank you so much for your wonderful review. Reading your praises regarding our hospitality team truly warms our hearts. I will be sure to share your review with both Charles and Jeff as kudos for a job well done! Thanks so much for choosing the Holiday Inn Express East Ridge! Sincerely, Alicia L. Social Communications Manager (423)...

Poplar Bluff, Missouri
Reviewed 2 January 2016 via mobile

We have always had a positive experience at Holiday Inn so chose to stay at one again on this trip with grandkids. SO disappointed! Previous Holiday Inn stays have included clean rooms and very comfortable beds. Not the case here. Bathroom has what appears to be mold around tub, musty mildew smell when turn on bathtub water and beds not...

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Helpful?
1Thank Kdgteach81
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

I sincerely apologize for your recent experience. This is not the standard at which we operate the hotel. I have forwarded your review to our management team so that they can see first hand the issues that need to be corrected immediately. Should you need any further assistance please do not hesitate to contact me directly at (423) 308-0116. Sincerely,...

Spring Hill, Tennessee
Reviewed 19 November 2015 via mobile

The hotel was very clean, we had to book a handicap room which was fine, it did not look like one. I did not like the bed much it was uncomfortable to me. But the decor was fabulous, so fabulous I wanted to go back home and redecorate my bedroom. They have this pancake machine that makes pancakes in the...

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Helpful?
Thank peachnick
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear peachnick, We sincerely appreciate your review and are pleased to know that you were able to rest and relax during your stay with us! I have shared your comments with our management team as well as our front line staff so that we can continue to provide our guests with a similar experience. Hope to welcome you back soon....

Dubuque, Iowa
Reviewed 15 November 2015 via mobile

We stsy in Holiday Inn Express all aroubd the country 10 to 20 times a year. I submitted a review through the hotel chain and they refused to post. Reservation was through 800 number that went to a foreign country, clerk did not speak or understand English well, proven by him making reservation for the next day when I asked...

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Helpful?
Thank Robert F
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Robert_Felderman, Thank you so much for your review. I sincerely apologize for your recent experience. I have shared your comments with our management staff and will ensure that the issues are remedied. Please do not hesitate to contact me directly at (423) 308-0116 if we can assist you any further. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Michigan
Reviewed 12 November 2015 via mobile

Excellent value. Paid in advance via Expedia and were pleasantly surprised. Room was clean, spacious and bathroom was very nice. Large flat screen TV, desk, comfortable upholstered chair and ottoman. Excellent breakfast. Would stay again.

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Helpful?
Thank ilenemac
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear ilenemac, Hope that you had a fantastic time in Florida! We are so pleased that you enjoyed your recent experience with us. It was our pleasure to be your accommodation of choice during your time in the Chattanooga area. We hope to welcome you back soon. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Region: United States > Tennessee > Chattanooga
Price Range: €109 - €169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Mosinee, Wisconsin, United States
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A different hotel!!”
 of 5 bubbles LindsayJ157, 14 Jan 2017 | Read review
“We had an upgrade to a jacuzzi room and it was nice!”
 of 5 bubbles marbar17, 27 May 2016 | Read review
“Tip... don't stay here unless you must”
 of 5 bubbles rhetttrimm, 5 May 2016 | Read review
“Second floor room with two queens came with a mini fridge, microwave, and coffee maker.”
 of 5 bubbles 190joe, 29 Mar 2016 | Read review
“We were on the 3rd floor and it was remarkably quiet. We were in room 301.”
 of 5 bubbles Ft_WorthTXMom, 9 Sep 2015 | Read review
5 of 5