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Holiday Inn Express Hotel & Suites

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241 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Antioch, Tennessee
Reviewed 23 July 2012

The room was spacious and clean, and very convenient to the facility hosting our event. Considering our bad stay in Jackson, TN the week before, this hotel was stellar in comparison with good staff and rooms. (different hotel chain) The best part was the bathroom shower head. My husband and I loved it so much, we're going to look for...

Thank Shawn L
Kingsport, Tennessee
Reviewed 22 July 2012

We recently were first time visitors of this hotel, and I can't brag enough about the staff! Our accommodations, the location, and breakfast were all fantastic, but the icing on the cake was the accommodating gal at the front desk! "Danielle" assisted me several times over the phone even before our arrival...answering questions, giving directions, etc. She worked diligently to...

1Thank Julia M
Graham, Washington
Reviewed 16 July 2012

I've always felt as though Holiday Inn Express hotels were a pretty safe bet when traveling but this experienced changed out mind. It smelled dank and musty throughout the entire place. The hotel pool was not air conditioned and a quick check of the thermastat in there proved it to be 95 degrees! I couldn't stand to sit in there...

1Thank Sara D
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sara D, Thank you for taking the time to leave us such a detailed review. We are very disappointed to hear about your experience on your recent stay. We just want to assure you that our Hotel is very proud of its level of service, cleanliness and quality of its product. We apologize that we fell below your expectations...

Reviewed 15 July 2012 via mobile

My family spent the night on our way from Florida to Chicago. Use AAA discount. We got a double queen bed, mini fridge and microwave. Very clean and affordable. Full disclosure, we did move rooms because we saw a tiny spider(ok, 3) on the sheets. It's summer and I am sure it was isolated. Still recommend this. Very close to...

Thank Jkalcheim
Houston, Texas
Reviewed 4 July 2012

My opinion of Holiday Inn Express hotels was that they were reliable and dependable accommodations. This hotel proved me wrong. We checked out after one night, although we had planned to stay longer. What went right: the reservation was not botched, and the staff were friendly and as helpful as they could be under the circumstances. What went wrong: there...

1Thank Roy H
Detroit, Michigan
Reviewed 2 July 2012

Their map online made it look like the hotel was near I-75, but it was far away. When I called for direction while I was driving, they put me on hold for a long time. When I called back later to complain they did not apologize or try to help. I have not yet and never will stay there just...

1Thank A E H
Atlanta, GA
Reviewed 25 June 2012

We spent two nights at this hotel as we were in town for a softball tournament. From the first call to set up a room block, for our check in plus several additional requests, the front desk staff was nothing but friendly, accommodating and professional. The room & lobby areas were clean and comfortable. We were allowed to use the...

1Thank gracie068
Macon, Georgia
Reviewed 15 June 2012

We arrived late to this hotel. Traveling on Business. I had not stayed here, but thought it would be fine since it was a Holiday Inn Express. The front desk was very friendly. The room was not what I was expecting. I could tell by my walk down the hall that the carpet was not very clean or needed vacuuming....

1Thank Rita B
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Rita B, We appreciate that you took the time to review our hotel. I am grateful for your positive comment about our Front Desk staff. Thank you for alerting us and bringing these unsatisfactory room conditions to our attention. I apologize for any inconvenience and discomfort it caused you. I want to assure you that this is not our...

Franklin, West Virginia
Reviewed 25 May 2012

I am used to higher end hotels such as Hiltons, Marriotts, etc. with my business travels. This trip was just for a couple days for family purposes but it seemed just as nice as the higher priced places. I would recommend this hotel to anyone needing a nice place to stay, no matter how long. Clean. Great condition. Big room...

1Thank DaninWV
Blue Ridge, Georgia
Reviewed 15 May 2012

Wanted to be close to downtown. This hotel is a 5 minute drive from the aquarium and surrounding attractions. It was inconvenient not to be able to check in until 3:00PM but not a "deal killer". The local hotel and motel tax seems exhorbitant. The cable TV sound was not working properly and made it impossible to watch. It seems...

Thank UGAly1
Management response:

Dear UGAly1, Thank you for staying with us and leaving your feedback. We are pleased you liked the convenient location of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of its product. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Region: United States > Tennessee > Chattanooga
Price Range: €109 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Mosinee, Wisconsin, United States
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A different hotel!!”
 of 5 bubbles LindsayJ157, 14 Jan 2017 | Read review
“We had an upgrade to a jacuzzi room and it was nice!”
 of 5 bubbles marbar17, 27 May 2016 | Read review
“Tip... don't stay here unless you must”
 of 5 bubbles rhetttrimm, 5 May 2016 | Read review
“Second floor room with two queens came with a mini fridge, microwave, and coffee maker.”
 of 5 bubbles 190joe, 29 Mar 2016 | Read review
“We were on the 3rd floor and it was remarkably quiet. We were in room 301.”
 of 5 bubbles Ft_WorthTXMom, 9 Sep 2015 | Read review
5 of 5