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Holiday Inn Express Hotel & Suites

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235 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Longmont, Colorado
Reviewed 4 weeks ago

We stayed at this property one night on a road trip. Upon arrival there was no one at the front desk. The restroom in the lobby was out of order. The toilet in our room ran continuously and no one was available to replace the failing part. I could go on. In fairness, we were given a $25 discount on...

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Helpful?
Thank jhw80503
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear jhw80503, Thank you for taking the time to provide feedback regarding your recent stay. I would like to offer my apologies that we failed to to meet your expectations during your visit. This location is currently undergoing a major brand renovation. We encourage you to visit after it's complete so that we may offer you a better guest experience....

Naples, Florida
Reviewed 19 October 2016 via mobile

We had a suite which was great for our family of 5. We always enjoy the H.I.E. Breakfasts. Charles, at the front desk, has the perfect personality for a hospitality career. Would stop here again in a heart beat.

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Helpful?
Thank MisterRN
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thanks for the helpful feedback, MisterRN! We are happy to see that you enjoyed your stay with us. And yes, Charles is definitely an asset to our team. We hope to see you again soon the next time your travels bring you to the area! Sincerely, Melissa Coates Guest Relations Manager

USA
Reviewed 13 September 2016

This stop was the second of a long distance trip. It was ideally suited for the distance traveled that day. Check in was fine until we entered the room - 315. This was supposed to be a 2 queen with sofa bed but there was a roll away bed instead. When I questioned why there was no sofa bed I...

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Helpful?
Thank TravelBoy8491
Melissa C, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TravelBoy8461, Thank you for taking the time to provide valuable feedback concerning your recent stay with us. I apologize that your recent stay did not meet your expectations. We attempt to honor each request and room type when at all possible. If we are unable to honor either due to availability, that should be communicated with you, so we...

Reviewed 1 August 2016

This is the worst Holiday Inn Express at which we have ever had the displeasure of being a guest. First, the ladies at the front desk were less than well-trained in the art of "guest services". We were traveling with a very small (6 ½ pounds) dog. I had noted that, on my online reservation and it was on my...

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Helpful?
1Thank sondral44
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear sondral44, Thank you so much for your candid review of our hotel. I am very disappointed to hear that you did not have a good experience on your recent stay with us. Please rest assured that I will be discussing your review with our entire team to correct our mistakes to your service. We hope that you will consider...

Angleton, Texas
Reviewed 10 July 2016 via mobile

Maybe it is one time, holiday week issue, but thus is one of the more disappointing HIE stays ever. Our room was dirty when we checked in -nail clippings on floor, bathroom Dirty :( - . The evening desk mgr was on his own (on Sat. Nite? Really?) And tried to do herculean j9b. But while at the desk to...

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Helpful?
1Thank TXMattAwayFromHome
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TXMattAwayFromHome, Thank you for your candid review of our hotel. I am disappointed to hear that you experienced an interruption in service due to your room condition, as this is not our normal standard. I will be sharing your feedback with our entire team so that we can correct these issues. I hope that you will give us another...

Cohasset, Minnesota, United States
Reviewed 2 July 2016

a very nice clean place. beds are comfy. a real nice layout for breakfast the area is nice and clean. didn't have reservation and was able to get a room very easily. rate kept dropping as we were getting checked in.

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Helpful?
Thank Sara C
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sara C, Thank you so much for your review of our hotel! I am extremely pleased to hear that you had a great stay with us. We hope to see you again soon in the future! Sincerely,

Evans, Georgia
Reviewed 9 June 2016

Stayed here 1 night on our way from Georgia to Iowa. Room was clean and comfortable. Easy to get to and staff was friendly. this is a normal Holiday Inn express, nothing fancy, but for a comfortable bed it works well. Will stay again if we find ourselves making the long drive to Iowa again

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Helpful?
1Thank beachlivin2
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Beachlivin2, I am glad you enjoyed your stay with us. We appreciate your feedback as it helps us to improve and know where we stand. We would love to see you back again soon. Sincerely, Erika Burroughs

Sarasota, Florida
Reviewed 27 May 2016

This hotel is a great value for a traveler that wants a clean place to stay, friendly staff, and a comfortable bed! It is not fancy but when you have driven 11 hours, you just want a good place to sleep. Sure, it could be updated, but cleanliness is more important than new tile! The breakfast was a good continental...

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Helpful?
Thank marbar17
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Marbar17, I am so glad we could accommodate your needs and provide you with a comfy bed and a delicious breakfast. We do our very best to make our guests feel comfortable and at home, I am so glad you enjoyed it. Thank you so much for your feedback and we would love to have you back soon. Sincerely,...

McDonough, Georgia
Reviewed 23 May 2016 via mobile

Was a great place to stay.great location and service.wonderful beds too. Will be my hotel of choice in Chattanooga. The staff went out of their way to assist us They are a great addition to the city. The moon pie company store is next door along with many restaurants The free shuttle around the city is very close as well...

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Helpful?
1Thank tmoye
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear tmoye, Thank you so much for choosing the Holiday Inn Express and the IHG family. I believe the review you have written is for our sister property located downtown Chattanooga. We appreciate your loyalty to our brand and thanks so much for your kind review. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

NC
Reviewed 17 May 2016

I stay at HIE all the time however, this one was dated and it showed. There were alot of problem's with this location. -Mold in the bathroom on the ceiling due to no vent fan. -Mold under the sink on the floor. -The tub gurgled all night long due to ???????? There was no water in it and it still...

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Helpful?
1Thank NcQueenLisa
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear guest, I am very sorry for all the inconveniences you experienced during your stay with us. I would like to thank you for your feedback it is very helpful so we can improve the problems you experienced. We are constantly making changes to improve our hotel and the quality of our customer service. I do hope you return in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N Smith St, Chattanooga, TN 37412-3957
Region: United States > Tennessee > Chattanooga
Price Range: €97 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Mosinee, Wisconsin, United States
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had an upgrade to a jacuzzi room and it was nice!”
 of 5 bubbles marbar17, 27 May 2016 | Read review
“Tip... don't stay here unless you must”
 of 5 bubbles rhetttrimm, 5 May 2016 | Read review
“Second floor room with two queens came with a mini fridge, microwave, and coffee maker.”
 of 5 bubbles 190joe, 29 Mar 2016 | Read review
“We were on the 3rd floor and it was remarkably quiet. We were in room 301.”
 of 5 bubbles Ft_WorthTXMom, 9 Sep 2015 | Read review
“The hotel is well off of the interstate, so road noise is not a problem. The main problem was with their water system.”
 of 5 bubbles DickBobG, 2 Jun 2015 | Read review
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