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All reviewskeurig coffee potsoftball tournamentstayed herefront deskkids eat freemade to order breakfastgreat hotelking size roomroom was cleanihg propertiesbuffet breakfastlots of places to eatstaff was very friendlythe sofa bedroom rategreat customer servicebiscuits and gravy
I stay in HI Express properties quite often. I had a small problem in my room and this staff went above and beyond expectations to make sure my stay was pleasurable. Everyone from the GM Stephanie to the manager Matt and Lourdes from housekeeping did...More
Response from Christopher P, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago
We would like to thank you for taking the time and leaving us this great review! Looks like we are on track with what we strive to train our staff to make the guest experience amazing. This will be used as a training tool...More
This is by far, the best Holiday Inn We have ever stayed in. The customer service with Chris and Ben was just amazing. We were greeted as family, from people who were glad we were here. This does not happen in America today, but it...More
Response from Stephanie A, General Manager at Holiday Inn Franklin - Cool SpringsResponded 6 August 2018
Dear valued Guest -
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel...More
I came in town for one night to move my son in for College. From the time I checked -in until I checked-out I had a great time. Everyone spoke if we were family. My room was clean and the bed was very comfortable. I...More
Thank Tisha M
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 4 weeks ago
We are so glad that you came to town and chose to stay with us at the Holiday Inn Franklin/Cool Springs. You are a valued guest and super glad that you felt like family. We strive to provide the best experience for your...More
The beds were clean and comfortable but there was a slight mildew odor in the bathroom. The breakfast was good for a hotel breakfast with fresh eggs and fresh fruit well prepared with attentive service.More
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 27 July 2018
Family Vacation 3151,
We appreciate you taking the time to stay with us here at the Holiday Inn Franklin/Cool Springs. We value you as a guest and hope to see you again soon. Next stay please contact us with any questions or concerns. We will...More
Easy access to highway and good selection of restaurants near by. Clean and friendly hotel staff. Rooms are very good size with all of the basics such as microwave and Coffee maker. Very friendly bartender and the breakfast buffet did not have a large selection...More
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 27 June 2018
We would like to thank you for taking the time to leave us the feedback on the Holiday Inn Franklin/Cool Springs. You are a valued guest and we so appreciate you choosing to stay with us. Looking forward to hopefully making some more...More
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest ...Morerooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from LayneMatthews | Property representative |
It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!