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Holiday Inn Franklin - Cool Springs

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Holiday Inn Franklin - Cool Springs
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108 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Pittsburgh, Pennsylvania
Level Contributor
545 reviews
211 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 3 weeks ago

Stayed two nights for business. Nice staff that was very helpful. I am a Spire Elite member and they actually apologized for not having an upgrade available. Rooms are large and clean. Nicely appointed good beds and a nice exercise room. Would stay here again

Helpful?
Thank Biztravr
Level Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 weeks ago via mobile

I went on an overnight business trip with my daughter and we stayed in this wonderful hotel... she had to be at her meeting from 8:30 am to 5:00 pm... the hotel offered a late checkout time of 2:00 knowing she would be busy until 5:00! I e NEVER had such a late checkout time, mush less the hotel offering... More 

Helpful?
Thank Suzy H
Michigan
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 weeks ago

We were traveling from Michigan to Florida and stopped at the Brentwood cool springs location because of the good reviews. First the good point, the housekeeping here is the best of any HIE I’ve stayed at or any hotel for that matter. The bad points far outweighed the good. At check in there was a TV built into the wall... More 

Helpful?
Thank Dicar
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Dicar, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We appreciate your kind words regarding our housekeeping service. However, we regret letting you down on some aspects of your stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments... More 

Chicago, Illinois
Level Contributor
12 reviews
6 hotel reviews
Reviewed 4 weeks ago

Staff friendly, property in great condition, Keurig!, clean, spacious room, housekeeping was fantastic, fitness center OK (but only 3% of guests use it anyway), nice breakfast options, touch key entry and prompt roomservice

Helpful?
Thank 4NG13G1LL
1 review
Reviewed 4 weeks ago

I stayed here with my girlfriend. This was a weekend for my youth travel hockey team to play a tournament in Nashville. The hotel was just fine. I don't have any complaints at all. The elevator was really the only thing that was a little off. It's quite slow. But I would recommend this hotel overall. The lobby area is... More 

Helpful?
Thank Tom W
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Tom W, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you liked our lobby area. However, we would like to apologize for falling short of your expectations regarding our elevator. Reviews like yours are very valuable as they enable us to target areas we need to... More 

Indianapolis, Indiana
Level Contributor
60 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 October 2016

The location was great - just a few blocks away from the corporate business parks and shopping centers. Very easy to find. The hotel staff was very friendly. The hotel has a full bar and restaurant as well as fitness center and pool. The room was nice, updated and clean. I'm sure this won't be my last stop here. On... More 

Helpful?
Thank Donna E
Cincinnati, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016

Property itself still believes it is new! Parking area and lobby has been extremely well maintained. Rooms were the cleanest (and brightest) I've stayed in. Felt like no one had been there prior to me. 2 QN Room had plenty of room; bathroom large as well. Moveable tables, chairs; plus fridge, microwave and Keurig coffee pot. Loved the USB chargers... More 

Helpful?
Thank Dawn S
Elberta, Alabama
1 review
Reviewed 4 October 2016

This hotel provided excellent service, extremely clean, friendly staff, nice restaurant, gym facilities, etc. My stay was so nice that I traveled out of the way to return to this hotel on my return trip home. Everything was perfect for a tired traveler.

Helpful?
Thank 158johnjohn
Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 October 2016

Stayed here on the way down to FL. Nice hotel, great location. Clean, great service. Had a small bar and dining area. Breakfast was extra but was good. Room was clean and modern. Would stay again when in area.

Helpful?
Thank MCV
Naples, Florida
Level Contributor
230 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed 30 September 2016

This is an excellent hotel choice for the Brentwood/Franklin area. The hotel looks new, very clean, quiet, and well maintained. Front desk guy (I think his name is Chris) was great and caring, check in was a breeze. Rooms are very large and comfortable with modern amenities, plenty of plugs throughout the room and fast internet. Parking is also pretty... More 

Helpful?
Thank jmoonesq

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carouthers Pkwy, Brentwood, TN 37027-8038
Region: United States > Tennessee > Brentwood
Price Range: €121 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Franklin - Cool Springs 3*
Number of rooms: 106
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Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Franklin - Cool Springs staff and other travellers.
2 questions
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Bartlett, New Hampshire

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Questions? Get answers from Holiday Inn Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st Floor - can hear the cars start up in the am.”
 of 5 bubbles DawnS786, 10 Oct 2016 | Read review
“Pool is outdoors if that is an important amenity.”
 of 5 bubbles dclayburg, 23 Aug 2016 | Read review
“I've stayed on every floor. There all good.”
 of 5 bubbles kevin3821, 16 Aug 2016 | Read review
“upper floor at the end for quiet and nicer view.”
 of 5 bubbles Toad727, 27 Jun 2016 | Read review
“front rooms face away from morning sun”
 of 5 bubbles YELLOWJASMINE, 26 Jun 2016 | Read review
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