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Holiday Inn Franklin - Cool Springs

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Holiday Inn Franklin - Cool Springs
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109 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Wake Forest, North Carolina
Reviewed 1 week ago

Had a wonderful stay at this hotel. Nice lobby. Fitness room centrally located. The rooms are very large and the beds extremely comfortable. Loved it - Chris at the front desk was especially helpful in finding us a "local" restaurant less than 5 minutes from the hotel. We will be back in the area and will 100% stay here again.

Thank Chris H
Pittsburgh, Pennsylvania
Reviewed 10 November 2016

Stayed two nights for business. Nice staff that was very helpful. I am a Spire Elite member and they actually apologized for not having an upgrade available. Rooms are large and clean. Nicely appointed good beds and a nice exercise room. Would stay here again

Thank Biztravr
Reviewed 10 November 2016 via mobile

I went on an overnight business trip with my daughter and we stayed in this wonderful hotel... she had to be at her meeting from 8:30 am to 5:00 pm... the hotel offered a late checkout time of 2:00 knowing she would be busy until 5:00! I e NEVER had such a late checkout time, mush less the hotel offering...

Thank Suzy H
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for staying with us. We are confused as the review reads positive, but the negative, counters what you actually say. Negative was attitude of desk and service, however in the review you clearly state how happy you were with both. We hope to see you soon. Thank you. M. Caracciolo GM

Reviewed 8 November 2016

We were traveling from Michigan to Florida and stopped at the Brentwood cool springs location because of the good reviews. First the good point, the housekeeping here is the best of any HIE I’ve stayed at or any hotel for that matter. The bad points far outweighed the good. At check in there was a TV built into the wall...

Thank Dicar
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Dicar, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good points of your stay. We appreciate your kind words regarding our housekeeping service. However, we regret letting you down on some aspects of your stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments...

Chicago, Illinois
Reviewed 6 November 2016

Staff friendly, property in great condition, Keurig!, clean, spacious room, housekeeping was fantastic, fitness center OK (but only 3% of guests use it anyway), nice breakfast options, touch key entry and prompt roomservice

Thank 4NG13G1LL
Reviewed 1 November 2016

I stayed here with my girlfriend. This was a weekend for my youth travel hockey team to play a tournament in Nashville. The hotel was just fine. I don't have any complaints at all. The elevator was really the only thing that was a little off. It's quite slow. But I would recommend this hotel overall. The lobby area is...

Thank Tom W
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Tom W, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you liked our lobby area. However, we would like to apologize for falling short of your expectations regarding our elevator. Reviews like yours are very valuable as they enable us to target areas we need to...

Indianapolis, Indiana
Reviewed 19 October 2016

The location was great - just a few blocks away from the corporate business parks and shopping centers. Very easy to find. The hotel staff was very friendly. The hotel has a full bar and restaurant as well as fitness center and pool. The room was nice, updated and clean. I'm sure this won't be my last stop here. On...

Thank Donna E
Cincinnati, Ohio
Reviewed 10 October 2016

Property itself still believes it is new! Parking area and lobby has been extremely well maintained. Rooms were the cleanest (and brightest) I've stayed in. Felt like no one had been there prior to me. 2 QN Room had plenty of room; bathroom large as well. Moveable tables, chairs; plus fridge, microwave and Keurig coffee pot. Loved the USB chargers...

Thank Dawn S
Elberta, Alabama
Reviewed 4 October 2016

This hotel provided excellent service, extremely clean, friendly staff, nice restaurant, gym facilities, etc. My stay was so nice that I traveled out of the way to return to this hotel on my return trip home. Everything was perfect for a tired traveler.

Thank 158johnjohn
Reviewed 3 October 2016

Stayed here on the way down to FL. Nice hotel, great location. Clean, great service. Had a small bar and dining area. Breakfast was extra but was good. Room was clean and modern. Would stay again when in area.

Thank MCV

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carouthers Pkwy, Brentwood, TN 37027-8038
Region: United States > Tennessee > Brentwood
Price Range: €131 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Franklin - Cool Springs 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Franklin - Cool Springs staff and other travellers.
2 questions
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Bartlett, New Hampshire

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Questions? Get answers from Holiday Inn Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1st Floor - can hear the cars start up in the am.”
 of 5 bubbles DawnS786, 10 Oct 2016 | Read review
“Pool is outdoors if that is an important amenity.”
 of 5 bubbles dclayburg, 23 Aug 2016 | Read review
“I've stayed on every floor. There all good.”
 of 5 bubbles kevin3821, 16 Aug 2016 | Read review
“upper floor at the end for quiet and nicer view.”
 of 5 bubbles Toad727, 27 Jun 2016 | Read review
“front rooms face away from morning sun”
 of 5 bubbles YELLOWJASMINE, 26 Jun 2016 | Read review
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