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Holiday Inn Franklin - Cool Springs

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Traveller (12)
Room & Suite (38)
Storyboard
Overview
  • Excellent70%
  • Very good19%
  • Average9%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
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Additional information
Offers from Holiday Inn Franklin - Cool Springs
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Offers from Holiday Inn Franklin - Cool Springs
Special Offer: Book Direct and Save
Hotel deals
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (166)
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Traveller rating
115
31
15
1
3
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LanguageEnglish
115
31
15
1
3
Show reviews that mention
All reviewskeurig coffee potsoftball tournamentstayed herefront deskkids eat freemade to order breakfastgreat hotelking size roomroom was cleanihg propertiesbuffet breakfastlots of places to eatstaff was very friendlythe sofa bedroom rategreat customer servicebiscuits and gravy
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1 - 5 of 165 reviews
Reviewed 2 weeks ago via mobile

I stay in HI Express properties quite often. I had a small problem in my room and this staff went above and beyond expectations to make sure my stay was pleasurable. Everyone from the GM Stephanie to the manager Matt and Lourdes from housekeeping did...More

Thank Johnishome
Response from Christopher P, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago

Johnishome, We would like to thank you for taking the time and leaving us this great review! Looks like we are on track with what we strive to train our staff to make the guest experience amazing. This will be used as a training tool...More

Hotel's Favourite
Reviewed 4 August 2018

This is by far, the best Holiday Inn We have ever stayed in. The customer service with Chris and Ben was just amazing. We were greeted as family, from people who were glad we were here. This does not happen in America today, but it...More

Thank 1991KEB
Response from Stephanie A, General Manager at Holiday Inn Franklin - Cool SpringsResponded 6 August 2018

Dear valued Guest - Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel...More

Reviewed 4 weeks ago

I came in town for one night to move my son in for College. From the time I checked -in until I checked-out I had a great time. Everyone spoke if we were family. My room was clean and the bed was very comfortable. I...More

Thank Tisha M
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 4 weeks ago

Tisha M, We are so glad that you came to town and chose to stay with us at the Holiday Inn Franklin/Cool Springs. You are a valued guest and super glad that you felt like family. We strive to provide the best experience for your...More

Reviewed 26 July 2018 via mobile

The beds were clean and comfortable but there was a slight mildew odor in the bathroom. The breakfast was good for a hotel breakfast with fresh eggs and fresh fruit well prepared with attentive service.More

Thank FamilyVacation3151
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 27 July 2018

Family Vacation 3151, We appreciate you taking the time to stay with us here at the Holiday Inn Franklin/Cool Springs. We value you as a guest and hope to see you again soon. Next stay please contact us with any questions or concerns. We will...More

Reviewed 24 June 2018 via mobile

Easy access to highway and good selection of restaurants near by. Clean and friendly hotel staff. Rooms are very good size with all of the basics such as microwave and Coffee maker. Very friendly bartender and the breakfast buffet did not have a large selection...More

Thank exit18b
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 27 June 2018

Keller, Texas We would like to thank you for taking the time to leave us the feedback on the Holiday Inn Franklin/Cool Springs. You are a valued guest and we so appreciate you choosing to stay with us. Looking forward to hopefully making some more...More

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About
Description
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest ...More rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Air Conditioning
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Beachfront
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Best Value
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveller (12)
Room & Suite (38)
Dining (16)
Pool & Beach (5)
Questions & Answers
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Preemom
23 December 2015|
AnswerShow all 8 answers
Response from Kelli A | Property representative |
We do have a restaurant on property and cook everything fresh to order. We have a menu to order your breakfast from and there is a charge. We also feature room service and as always kids eat free.
0
Votes
Cathy C
12 September 2014|
AnswerShow all 2 answers
Response from LayneMatthews | Property representative |
Hello Cathy, It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!
1
Vote
Room Tips
"Every room is a gem."
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"Love the 4th floor"
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"We had a room near the side entrance making it easy to get luggage in and out."
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"they offer a handicap room with double queens beds"
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