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Holiday Inn Express Brentwood South/Franklin

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Holiday Inn Express Brentwood South\/Franklin
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175 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Brentwood South/Franklin
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Showing 173: English reviews
Reviewed 20 September 2016

This is the best experience i have ever had in a hotel period. First of all upon arriving Doyle Parham was the g.s.a. at the front desk. he was quick to get us into our rooms as we were arriving late.but the real service didnt even start until the next day. after spending 10 hours in confrences at the hotel,...

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Helpful?
Thank Brian B
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Brian B, Thank you! We are so lucky to have such an amazing employee who works with us! Doyle enjoys his job and it show through his actions towards our guests. I am so happy that he was able to make such an impression on you. I look forward to passing on your comments to him! We look forward to...

Paris, Tennessee
Reviewed 4 September 2016 via mobile

This hotel seems new. We were here for a concert downtown. It was only about a 15 minute drive to get there. The room and pool were super clean. The beds were very soft. The air was cold and there was complimentary Bath and Body Works toiletries. They served a hot breakfast, which was pretty good. It didn't just look...

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Thank mrsray10
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

MrsRay, Thank you so much for your 4 star review of our Holiday Inn Express. We pride ourselves in ensuring that guests have a great stay. Our location is great for those guests who do not wish to pay for parking or breakfast! We work very hard to ensure that all of our guests have a clean room and greatly...

Wayne, Michigan
Reviewed 26 August 2016

My name is David Craig. I stayed in this Hotel for 2 months with a crew of 6 employees. I needed last minute reservations for 7 people. while we were in desperate need for rest, and after overhearing my issue, a young lady name Allyson Trull immediately took control of the reservation and accommodated ALL 7 of us. I have...

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Thank davecraig24
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Mr. Craig, Thank so much for the extremely kind review. It was our pleasure to take care of you and your crew while you stayed here! I sincerely hope that your travels bring you back to Brentwood/Coolsprings so that we can accommodate you again! Thank you again for taking the time to leave a review about your experience here at...

Michigan
Reviewed 13 August 2016 via mobile

From the very beginning, I loved this hotel. The staff was the friendliest hotel staff I have ever encountered. Doyle and Mike were fantastic! The rooms we had were clean, modern, and very inviting. The first time we stayed in room 115, a handicapped accessible room with a roll in shower. This room was perfect. Our second stay was room...

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Thank OnTheLakeshore
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

On The Lake Shore, Thank you for taking the time to let us know about your recent stay at our Holiday Inn Express. We strive to offer the best customer service and the cleanest rooms in the Brentwood/Franklin/Coolsprings area. I am thrilled with your comments regarding Doyle and Mike and can not wait to share them with them! Thank you...

San Antonio, Texas
Reviewed 11 August 2016

A trip back from New York landed us at the Holiday Inn Express Brentwood. What an awesome friendly team you have working. We were tired, we had been on the road all day and your front desk staff directed us to the nearby food options, handed us the key as if we were the only people there. I could see...

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Thank Sanabrb
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

THANK YOU! We love hearing feedback from our guests and are delighted to learn that we were able to provide you with a 5 star stay! We can not ask for a better compliment than to hear that you have recommended us to friends and family. We look forward to continue to impress you with our great service and hope...

Reviewed 3 August 2016

Having left a Canon battery charger plugged in my room by oversight on day of departure, I called the General Manager who agreed to have same shipped to my home next day. Our amicable conversation took place July 15th as of August 3 - 19 days later - hotel manager, despite numerous telephone calls (6 to date) and emails (8...

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2Thank Jim L
IHGService, Guest Relations Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Dear Jim L, Thank you for taking time to share your experience with us and for choosing to stay with us. I am sorry to read that the level of customer service from our staff fell below your expectations while retrieving the item that was left behind. We take comments such as these very seriously and would like to follow...

Pensacola, Florida
Reviewed 1 August 2016

Traveling through Nashville late at night, with no reservation and a little league conference in town, we were fortunate to meet Doyle, the absolute angel of the H. I. Express team. He found all four of us a quiet, comfortable, clean, affordable room. As he juggled my check in with another customer's demagnetized key and still another needing change for...

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1Thank skippersexton
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! WOW! WOW! Thank you! We are very fortunate to have Doyle on our Team and I can not wait to show him this review. He honestly gives guests his all every shift we are lucky enough to have him here for. I appreciate you taking the time to recognize him. We will do the same with him here on...

too far from the wild west!
Reviewed 29 July 2016

Great one night stay. The 2 gals at check-in were friendly, cheerful & greeted us as rewards gold members. Clean, well stocked room including places to put luggage so the desk doesn't have to be used for it. (its amazing how many 'good' hotels don't provide benches or luggage racks / holders, UGH). There was a Keurig coffee maker placed...

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Thank Rocker_rep
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! Thank you! What an amazing compliment to read that every Express should be as good as us. We will continue to strive to create this for every guest and live up to your comments. We look forward to the opportunity to see you again! Thanks, Allyson Trull General Manager

traveler101
Reviewed 20 July 2016 via mobile

When traveling on business my default option has become HI Express. It is usually very consistent, but this stay was not so good. The front desk staff were friendly, but overwhelmed. There was a long wait to check in and a lot of confusion regarding reservations. Also, the hotel and rooms didn't seem as clean as I expect from other...

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Thank traveler10104
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay. It is our goal to be the best option in the area and I hope you will accept my apology that we fell short during your stay. Your comments will allow us to improve and ensure that we continue to grow towards being not only the best...

Monteagle, TN
Reviewed 14 July 2016

On 7/18 I flew into Nashville at the last minute due to a relative's passing. I called all the local hotels and no one had a vacancy. My last hope was the HIE in Brentwood. By the time I called I was in tears as the funeral was the next day and I was improperly dressed, tired and stressed for...

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Thank travelingmom96

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
Official Description (provided by the hotel)
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. With our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. ... more   less 

Additional Information about Holiday Inn Express Brentwood South/Franklin

Address: 8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
Region: United States > Tennessee > Brentwood
Price Range: €120 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Brentwood South/Franklin 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn Brentwood / Nashville Hotel Brentwood
Brentwood Red Roof Inn
Hotel Style:
#4 Romantic Hotel in Brentwood
#8 Family Hotel in Brentwood
#10 Business Hotel in Brentwood
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Brentwood South/Franklin staff and other travellers.
3 questions
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Wichita Falls, Texas
5 months ago
Loudon, Tennessee
over a year ago
Crossville, Tennessee

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Questions? Get answers from Holiday Inn Express Brentwood South/Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms away from the elevators are always best”
 of 5 bubbles seeingitallthrou2017, 28 Feb 2017 | Read review
“Our room was on the back of the hotel and offered a great quiet stay.”
 of 5 bubbles dudewhotravels2010, 29 Dec 2016 | Read review
“If on the first floor, it would be best if you are in a room away from an outside door, less noise with door opening & shutting.”
 of 5 bubbles darlenes433, 2 Nov 2016 | Read review
“We were on 2nd floor. Very quiet”
 of 5 bubbles H258XMpaulas, 11 Oct 2016 | Read review
“find Doyle Parham. he is your man”
 of 5 bubbles brianbQ8625GA, 19 Sep 2016 | Read review
5 of 5