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Holiday Inn Express Brentwood-South Cool Springs

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Traveller (11)
Room & Suite (7)
Dining (5)
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Overview
  • Excellent50%
  • Very good31%
  • Average13%
  • Poor2%
  • Terrible4%
Travellers talk about
“home depot”(26 reviews)
“cinnamon rolls”(8 reviews)
“front desk”(28 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3 Star Hotel
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Offers from Holiday Inn Express Brentwood-South Cool Springs
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Offers from Holiday Inn Express Brentwood-South Cool Springs
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (206)
There are newer reviews for Holiday Inn Express Brentwood-South Cool Springs
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Traveller rating
98
63
27
5
9
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98
63
27
5
9
Show reviews that mention
All reviewshome depotcinnamon rollsfront desknashville areathe breakfast areacool springs areabeds were comfortablelate at nightoutdoor poolnice stayhot breakfastwould stay here againeach morningwould highly recommend this hotelfree breakfastgreat place to staystaff was friendly
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21 - 25 of 202 reviews
Reviewed 13 August 2017 via mobile

On arival checked in seamless, great location lots of eatteries near by, got in room and all surfaces were clean, neat including bathroom, tossed comforter off one bed lifted sheet and seen what looked as long hairs,brushed my hand across ruffled sections of shhet pulling...More

1  Thank dive7mmwet
Response from David A, General Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 14 August 2017

Thank you very much for taking the time to share feedback about your stay with us. I am very surprised to hear of what you experienced and I sincerely apologize. I can assure you that what you described is not indicative of the service we...More

Reviewed 11 July 2017

As some other reviewers have stated, this is not an easy location to find. However, if you drive to the rear side of the Home Depot store, you will run right into it. Just look for Home Depot and you will find it. So we...More

Thank azwi
Response from David A, General Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 15 August 2017

I would like to thank you for sharing your fun, memorable experience with us! We strive for every guest to enjoy a positive and fun time during their stay with us and were very pleased that yours stood out to you. I've already shared your...More

Reviewed 11 July 2017

This hotel was used for a quick stay over for the 4th Of July weekend. It was a good choice. They had everything I needed for a stay over. It was a Great sleep for my family and great breakfast that morning. The hotel was...More

Thank KaptivatingTraveler
Response from David A, General Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 15 August 2017

A sincere thank you to you for providing us your warm and thoughtful feedback regarding your stay with us! It's wonderful to see that the friendliness of our staff, the quality of our complimentary breakfast and the convenience of our location all helped to make...More

Reviewed 10 June 2017 via mobile

This place could stand a deep cleaning! The room was okay but not worth the money. The halls and corridors and stairs appears to be ignored and has never felt a vacuum. The back door to get into the place did not require a key...More

Thank samandjody
Response from Nick P, General Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 12 June 2017

Thank you for taking the time to let us know about your stay. I apologize that your experience was not up to our standards or yours. We strive to ensure that our staff is the friendliest and that are rooms are the cleanest. Your comments...More

Reviewed 31 May 2017 via mobile

We travel frequently on business and always stay at a Holiday Inn Express. This location is not up to HIE standards. Disappointing! It seems like an old facility that they had tried to give a facelift. The person working at the front desk was great!...More

1  Thank Farmg22
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 20 June 2017

Hi Farmg22, I appreciate you leaving feedback about your experience at our hotel and for staying with us during your business trips. Your thoughts and concerns is highly regarded and I'm glad to hear the service provided by our team gave a good impression. However,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Breakfast Available
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$135 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Brentwood
#10 Business Hotel in Brentwood
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$135 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Brentwood
#10 Business Hotel in Brentwood
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (11)
Room & Suite (7)
Dining (5)
Questions & Answers
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fl22016
25 October 2016|
AnswerShow all 5 answers
Response from Carlton S | Property representative |
we are not pet friendly, sorry.
0
Votes
Joanne W
25 September 2015|
Answer
Response from lvtotravelWyoming |
615-309-8860
0
Votes
speedthelight
13 December 2014|
AnswerShow all 3 answers
Response from Allyson T | Property representative |
Hi Nick, We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I... More
0
Votes
Room Tips
"Ask for a top floor"
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"Our room faced the front and we had no problem with noise."
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"all rooms seem nice and comfortable"
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"rooms away from the elevators are always best"
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